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201,105 Posts
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Re: I could not place order online.
Hi @shw1995, if you're having trouble placing your order, please give us
a call at 1-877-737-4672! A representative will be able to help. Cheers!
Kevin
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I got wrong item in my order
I ordered foreo fofo in mint color but I got fuschia one. I bought it as
a gift for a friend that was in town. But she was back to her country
before I could get it exchange. I already have a foreo de...
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Re: I got wrong item in my order
Hi @babyloo23, so sorry to hear that! I am sending you a private message
to help. Regards, Kevin
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How can i add points after a purchase?
Hi - My husband purchased a gift card for my birthday recently but
didn't link it to my account. Is it possible to add the points to my
account? I have the receipt.Thanks for letting me know, Jessica
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Re: How can i add points after a purchase?
Hi there, At this time, you do not receive points for e-gift cards or
gift cards. When merchandise is purchased with the gift card points are
issued. I hope this clarifies! Best, Rebecca
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help closing my account
Hello, Could someone help me close my account please? I tried reaching
out but haven't heard back.thanks~
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Re: help closing my account
Hi @Anonymous, I will send you a PM shortly to assist you with this.
Thank you! Best, Rebecca
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Glamglow becca we know glow set
Is the glamglow mini mask supposed to come with a brush? I never got a
brush with mine. Thank you
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Re: Glamglow becca we know glow set
Hi there, At this time, the GLAMGLOW Mini Treatments do not come with a
brush. Sorry for any confusion caused. Thanks! Best, Rebecca
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Kaja
Hi! I just checked out the soon to be available Kaja products. I’m
beyond excited and already have three items in my cart. I notice it says
available in stores 9/28. However, will those products also be available
online? I just want to make sure.
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Re: Kaja
Hi there, The KAJA items are available online and coming soon to Select
Sephora stores. Thanks! Best, Rebecca
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Rouge 20% code not applied
I just sent in my order and my discount code was not applied. How can I
apply this? I was only making this purchase so I could use my rouge 20%
off.
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1 Reply
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Re: Rouge 20% code not applied
Hi there, I am sorry to hear this. I will send you a PM shortly to
assist you with this further. Thanks! Best, Rebecca
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Florence messed with my shipping
So I ordered some makeup off the site days before Florence hit. I knew
the hurricane would mess all orders up for a while, so I didn't care if
it was late by a month or so; But, I didn't expect my ord...
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Re: Florence messed with my shipping
Hi @Anonymous, I'm very sorry that your order was unable to be
delivered, and thank you for sharing this feedback. I'll take a look,
and I'll send you a private message to help shortly. Best regards,
Laurie
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Loves List Issue
HiI have been having an issue regarding the loves list. I am not able to
access it and it shows nothing. I have tried logging out and logging
back in again but nothing. I also tried a different browse...
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Re: Loves List Issue
Hi all, Sorry to hear this! Please feel free to send me a private
message with your registered email address, and confirm which device,
Internet browser, and operating system(s) you're experiencing th...
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Re: Loves List Issue
Hi @Glamy79, I'm sorry to hear this! Depending on which type of device
you're using, please try the following troubleshooting steps: If using a
Computer and/or the mobile website Please clear your coo...
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RE: Re: Loves List Issue
Hi Laurie, I have been having the same issue for a while now and have
done all of these trouble shooting suggestions as well. I have been
using this issue on the app and Safari on an iPad as well as i...
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Re: RE: Re: Loves List Issue
@BeckyP14 Our IT team is working on this issue and we appreciate your
patience.
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Re: Loves List Issue
Hello.I have tried all these steps, and I am still experiencing the same
issue. I am using safari on a mac.
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Re: Loves List Issue
I'm also having all these issues. I don't want to only have to use the
Sephora phone app. I'd like the website to be useable. I'm on a PC,
using Chrome. I've also tried it in every browser: firefox, Internet
Explorer, Edge, and Opera.
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Lost or stolen package
I placed my order on the 14th of September my order number. It says it
got delivered but it’s not here yet
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Re: Lost or stolen package
Hi @clarkeee216, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Re: Lost or stolen package
Hey sorry I think I sent the email to the wrong place, but I was
wondering if I could get it re shipped to me but I got foundations
samples will those be in the package as well? And I was wondering I ...
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1 Reply
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Re: Lost or stolen package
Hi @clarkeee216, I recommend responding to @PenelopeBT's private message
through your Beauty Insider Community "inbox" directly. If you reply to
her message through her email inbox, your reply will no...
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Re: Milk Brightening serum
Hi @sophiarose5, Sorry to hear this! Please ensure that the plastic top
cover has been removed, and then try twisting the product up. If the
item is defective, please find our full Sephora US return p...
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IN STORE PURCHASES NOT SHOWING ONLINE
HI MY INSTORE Purchase at a NYC sephora location is not showing up.I
need to contact the location to see the products they used on me. Please
and thank you.
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Re: IN STORE PURCHASES NOT SHOWING ONLINE
Hi @suganain, I'm sorry to hear that! I'm going to send you a PM to
assist you further. Always, Danee
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Re: IN STORE PURCHASES NOT SHOWING ONLINE
I am having the same issue, my points were corrected but when I brought
up that my year to date spending was not updated the first rep said it
would be corrected within 2-3 business days. I waiting 8 ...
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Re: IN STORE PURCHASES NOT SHOWING ONLINE
Hi @mjsimone, I'm very sorry for any misinformation you received and
appreciate your feedback. To clarify, we are unable to make any edits to
your year-to-date spend. If you have a missing store purch...
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Worst experience with OnTrac Delivery
Hey, all the Sephora beauty insiders:Just a friendly reminder： BE
CAREFUL OF ONTRAC DELIEVRY IF YOU PURCHASED A LOT FROM SEPHORAMy sephora
package delivered by OnTrac was lost/stolen.Here is my story:...
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Re: Worst experience with OnTrac Delivery
Regarding ontrac delivery, the same exact thing happened to me last
night! I emailed ontrac as well, it’s so irritating to wait all day and
no package! I too don’t see how it could have been stolen! I...
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Re: Worst experience with OnTrac Delivery
Hi @chelseagrl, I'm so sorry about this and I see that our Email Team
was able to assist further. If any additional assistance is needed,
please send me a PM with details. Thank you! Best regards, Laurie
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Re: Worst experience with OnTrac Delivery
Hi @Cattylux, I'm so sorry to hear about your experience with OnTrac and
appreciate you bringing this to our attention. I'll be sending the
information you've provided to the appropriate department to...
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Re: Worst experience with OnTrac Delivery
Hey, Raquel Thanks for helping. I really hope Sephora can change carrier
(dont use OnTrac), at least, for our Rouge, can we expect some better
service. I have checked with my neighbour yesterday and n...
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Worst experience with OnTrac Delivery
hi Cattylux, I had the same thing happen to me today. When I went online
to track my package it said it had been delivered at 11:10 a.m. I've
been home all day. I checked my surveillance video that I ...
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