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201,187 Posts
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RE: Broken Huda Beauty Palette
Sephora always asks for damaged/broken items back from customers which
kinda makes sense, so do other brands majority of the time for obvious
reasons. Don’t take it personally. Hope you get the replacement in time!
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Shipping
Hello i ordered something on Monday but it still has not shipped. Is
there an estimated time of when it will?
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Re: Shipping
Hi @christinanhi, I'm going to send you a PM shortly with more
information about your order! Best, Steph S.
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Delivery issue
I ordered the Marc Jacobs Rouge exclusive early releases on Sept 20. I
still have not received them. It states that the package was sorted
wrong today and may be delayed. I emailed customer support an...
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Re: Delivery issue
Hello @lu18, I'm sorry to hear that your order is delayed and I
understand how excited you are to receive your items! I'm going to send
you a PM shortly for further assistance! 😃 Best, Steph S.
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Missing Samples
I just received my Play Luxe order today and didn't get any samples with
it. I know that substitutions can be made, but I didn't get any
substitutions either. I had heard about this happening to other...
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Re: Missing Samples
Hello @DeadlyUnicorn, I'm sorry to hear that you didn't receive your
samples! I'm going to send you a PM shortly for assistance! Best, Steph
S.
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Order in progress....
Ok, I was wondering why my orders are taking so long even though I have
2 day flash shipping. My orders stay in progress for 2 or more days. I
understand that happening on the weekend but not during t...
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Re: Order in progress....
Hi @BeansCat, I'm sorry to hear that your order is still in progress and
I understand how excited you are to receive your order! With Flash 2-Day
Shipping, orders must be placed by 3:00 PM PT Monday-F...
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Re: Canceling an Order
Hello @Anonymous, Once an order has been placed, we're unable to modify
or cancel the order. Please feel free to send me or any Mod a PM with
your order number if you need assistance. Best, Steph
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RE: Canceling an Order
Go to your home page. (Top of app, drop down menu) and cancel! Or call
Sephora customer service directly! They are more than helpful! ❤️
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No samples...again
My past two orders have arrived with zero samples. I usually don't
expect the ones I pick out anymore, but to have absolutely nothing? Such
a disappointment. Anyone else? Does anyone know if Sephora is phasing
samples out? Thanks!
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Re: No samples...again
Hi @RoseofRaby I'm so sorry to hear that you didn't receive samples with
your order. We do have to make substitutions for out of stock samples
but you still should receive three. I will look into this for you and
send you a PM with more information.
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Broken item
I received my recent order and inside the lid of Philosophy shower gel
was cracked so the lotion has leaked out all over the plastic bag . Can
you help me with this? I guess I just need a replacement.
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Charged twice
Hello. I bought a lip liner and the new too faced eye shadow palette, I
checked my bank account and there’s two pending charges.
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10 Days 10 Mystery Samples?
Can we use this code more than once, or are we limited to a one time
use? If I want to redeem today for the Drunk Elephant, can I redeem
again in a few days for a different product, and then again a c...
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Re: 10 Days 10 Mystery Samples?
Hi @flamingolegs, This promotion is redeemable with an order of $25 or
more. You should be able to order each day of the promo! -Mali
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Fabface promo
Spoiler (Highlight to read)What is included in the Fabface promo of 13
samples, radiance reboot sample kit?What is included in the Fabface
promo of 13 samples, radiance reboot sample kit?
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Re: Fabface promo
Hi @GigiRoo, This promotional set contains the following. - First Aid
Beauty Facial Radiance Intensive Peel Tri Pack (3 X 0.18 oz/ 5 mL) -
First Aid Beauty Facial Radiance Pads (10 pads) https://www.s...
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Recent Order
How do the samples online work? I recently ordered an item through the
app and had selected samples that i was excited about like the NARS
Climax mascara and the Marc Jacobs perfume. When i get my del...
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Re: Recent Order
Hi @fiery1987, Substitutions can be made for samples in online orders.
You should receive 3 though if you selected 3! I'll send you a PM.
Please check your inbox when you have a moment. -Mali
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Color IQ color match not available on App
Anyone know what Color IQ number is associated with Make Up Forever
Ultra HD Y225?
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Re: Color IQ color match not available on App
Hi @Misty44, The ColorIQ number associated with Makeup Forever - Ultra
HD Invisible Cover Foundation in shade "117 = Y225" is 5Y03. Thank you!
🙂 Warm regards, Laurie
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Re: Vib
@Anonymous I would contact customer service or ask a Mod in the customer
service group to help you.
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Re: Seriously?
Hi @thebizzarable I'm so sorry for the confusion! It looks like there
was an error on that email and I have forwarded it to our email team to
look into further. Thanks for bringing this to our attention.
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Rewards bazaar
I tried checking out the fenty beauty 1000 points rewards, it not only
didn't allow me to check out, but it's completely disappeared. I've been
waiting all month for this. What games is Sephora playing.
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Re: Rewards bazaar
Hi @sajda, I'm so sorry for the trouble with redeeming this reward! This
was a popular reward that went out-of-stock quickly, and I understand
this can be disappointing. I will share your feedback wit...
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It's usually listed as "sold out" but it's not there. If...
It's usually listed as "sold out" but it's not there. If it was a
technical issue and it's being listed Thursday then I'll know to try
again. Can you find out?
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Re: It's usually listed as "sold out" but it's not there. If...
Hi @sajda, The Fenty Beauty 1,000 point reward is no longer listed in
the Rewards Bazaar, and it looks like this sold out quickly. I apologize
that we do not have updates regarding the availability of...
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Re: Color IQ
Hi @AnastasiaHausen, I'm sorry to hear this! I'm going to send you a PM
shortly for further assistance! Best, Steph
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Re: Color IQ
Hi @Tona2592, You should be able to enter your ColorIQ number into the
system on our site to find fitting shade matches across brands here. >
https://www.sephora.com/color-iq The system works best on ...
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