Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,408 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: wrong shipping address entered
Hello @kawai! I can take a look at your order and see what we can do. I
am sending you a private message with more details. Regards, Kevin
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Need help
Hi @CindyMQ, I'll send you a private message requesting more information
so I can take a look further. Thank you! Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
100$ reward
I used my points yesterday to get the 100$ reward, but haven’t received
any type of code for it as of yet and I really want to make my purchases
before things go out of stock for the weekly wow deals!
0
3
| 0 Hearts |
3 Replies
|
|
Re: 100$ reward
Hi @sarah72724, I will send you a PM shortly to assist you with this!
Thank you. Best, Rebecca
0
2
| 0 Hearts |
2 Replies
|
|
RE: Re: 100$ reward
This is so frustrating - I got a response to ask for order number and
then nothing - still no code to use my point perk. And a lot of things I
wanted are now out of stock. I am very annoyed by this wh...
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Re: 100$ reward
Hi @sarah72724, I'm so sorry for the inconvenience caused and truly
appreciate your feedback. I see that an agent was able to assist with
this by phone. If any additional assistance is needed, please ...
0
0
| 0 Hearts |
0 Replies
|
|
When will my points show up.??
I just did some recent purchases like two days ago and i dont see it on
my past purchase list and my points havent been added so i was wondering
how long does that take to appear cause when i log into my account it
doesnt show up .?
0
1
| 0 Hearts |
1 Reply
|
|
Re: When will my points show up.??
Hi @XsnowprincessX Sorry about that! Usually points are added within 24
hours of your purchase. If you do not see your points, please send
myself or another mod a photo of your receipt. Alternatively,...
0
0
| 0 Hearts |
0 Replies
|
|
Can I cancel a award redemption?
I placed an order this morning and redeemed points for a custom
makeover. Is it possible to cancel that redemption? When saving the
coupon on my email I accidentally clicked a box that made the coupon...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Can I cancel a award redemption?
Hi @tishl Sorry about this experience! Sending you a PM now. Bisous,
Sian
0
0
| 0 Hearts |
0 Replies
|
|
Stolen package
It only took a half an hour for my Sephora package to get stolen
yesterday; it was left in an unsecured part of my building (by the front
door); got a notification, rushed home and it was gone. It was...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Stolen package
Hi @Greenneyes I'm sorry to hear about this experience. I'm sending you
a PM to assist you further. Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessful Authorization Order
My order which was placed on 08/11. Current status: unsuccessful
authorization +has.l an estimated delivery date 09/14 Wuld like to know
if my order has been cancelled? Or is in process And why? Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccessful Authorization Order
Hi @Anonymous Sorry about this experience! I'm taking a look and will
send you a PM shortly. Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Missing points
I had I think over 3000 points and I check today and only have 1200. I
haven't redeem any how is that possible?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing points
Hi @mushhelle Sorry to hear about this! I'm sending you a PM to assist
you further. Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
No Samples in Order
Just got my package and there were no samples in it that I requested.
Kind of bummed since I was really looking forward to trying them out.
Does this normally happen when you order online?
0
1
| 0 Hearts |
1 Reply
|
|
Re: No Samples in Order
Hi @ilona1 I'm sorry to hear about this! I'm sending you a PM to assist
you further. Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
New to Sephora
Hi I’m new to Sephora and I was just wondering when they ship Sephora
play boxes? This is my first box. Do I get to see what is in the box?
0
1
| 0 Hearts |
1 Reply
|
|
Re: New to Sephora
Hello @NaNacottrell, our clients receive their Play! boxes around the
20th of each month, give or take a couple days. For more information on
the subscription box, please visit the following link: htt...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Account Deletion
Hi @Riri917! I don't have a way of completely deleting an account, but
we can remove all of your personal information if you have any credit
cards or addresses saved. You can do this on your online ac...
0
0
| 0 Hearts |
0 Replies
|
|
Missing pointS
I previously posted about this, the rep who was helping me just stopped
responding...i haven’t heard from her in three days and my issue was not
resolved. I messaged her back several times... I went i...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing pointS
Hi @Crist1na! Sorry to hear that! The person you were speaking to may be
out of the office. We've had a few people call out sick, but I can help
you with that! I'll send you a PM with more details. Cheers! Kevin
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: VIB Rouge Card?
Hi @Anonymous, All clients (Beauty Insider, VIB and Rouge clients) can
receive physical cards that a Cast Member will scan at checkout so the
points and spend are added to the client's account. Howeve...
1
1
| 1 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
|
Re: Missed VIB sale
Hi @daltonsmom21, I'm sorry to hear this! The promotion information was
made available to clients in their Sephora App Inbox, here in the
Community, via email and social media. I have refreshed your e...
0
0
| 0 Hearts |
0 Replies
|
|
I have a question
I got a free full sized product in the mail today with my purchase of
other stuff. I’m kind of confused of why I would get that, maybe it’s
because I had to wait a longer time to get my package delive...
0
1
| 0 Hearts |
1 Reply
|
|
Re: I have a question
Hi @jessica2246, I'll take a look at your recent order, and I'll send
you a private message with more information shortly. Thank you! Best
regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Does Play! Pass count towards VIB
Just wondering if it counts towards the $29.95 monthly purchases to
reach VIB status.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Does Play! Pass count towards VIB
Hi @Anonymous, VIB status is achieved by spending $350 within one
calendar year. Play! orders are $10 per month, and will count towards
your year-to-date spend. I hope this helps. 🙂 Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Color IQ color match was wrong
I had my Color IQ color matched at a Sephora store. She didn't tell me
the number but told me it was a warm color. I had my doubts because I've
always been told I'm a cool color. She tried a warm colo...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Color IQ color match was wrong
Hi @Moinky, To save your new Color IQ number you can visit the Color IQ
page here > https://www.sephora.com/color-iq. Please note that you must
be logged in your account first. Then scroll down to the...
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Color IQ color match was wrong
Hi @Moinky, If you believe your current ColorIQ number is incorrect, I
recommend visiting your local Sephora store for assistance with finding
your correct number. If you know of another foundation br...
0
0
| 0 Hearts |
0 Replies
|
|
Return of an online order by mail without order summary
I ordered some things online and would like to return them, but i
accidentally threw away the order summary and return form that came with
the items. I do not live close to any Sephora stores (the clo...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Return of an online order by mail without order summary
Hi @anonymous97! Yes! You can definitely return your online order
without the original order summary or return label. Please follow the
instructions on this page: https://www.sephora.com/returns-excha...
0
3
| 0 Hearts |
3 Replies
|
