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198,849 Posts
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Re: Fusion Soft Lights - Baked Starburst - 8.5g/0.27oz
So sad that the Smashbox Baked Fusion Softlights has been discontinued.
What products can you recommend that are similar?
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Palette Damaged on Arrival
My Norvina palette was delivered damaged, I didn’t pay 40 dollars for
this. How do you fix these things? I’d appreciate it if I could just go
to my local sephora and have them replace it.
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1 Reply
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Re: Palette Damaged on Arrival
Hi @Anonymous, I'm so sorry about this! You are more than welcome to
visit your local Sephora store with the damaged item and your order
summary for assistance with a return or exchange. I'll also tak...
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Package Says Delivered But No Package
At 1834 today package says it was delivered, but after searching around
the house, in the mailbox, and any other place the package could have
been left, I cannot find it. I askedy neighbors if they ha...
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1 Reply
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Re: Package Says Delivered But No Package
Hi @maddvermilion, I'm so sorry about this, and for the delay in our
response! I see that you have been assisted with this by phone. If any
additional assistance is needed, please feel free to send me...
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In-Store Wishlist?
I was wondering if someone else can see your wishlist in store?
Obviously they would need to provide some sort of information (like a
phone number or have the card with them) to get to it, but my moth...
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1 Reply
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Re: In-Store Wishlist?
Hi @MaggieMayy721, The Cast Members do not have access to your heart
list. This can only be accessed by you, through your Sephora account
online, or on the app. We do appreciate the feedback and will ...
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Unsuccessful Authorization
I'm getting tired of this.From 2 years I been ROUGE but from last year I
coudn't make any order cause every time I made, they cancell my order or
PENDING because of an "Unsuccessful Authorization" . I...
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Re: Unsuccessful Authorization
Hi @aramg93, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Can I Get a Mods Advice?
I'm not really sure what to do about this, so I thought I would reach
out to you lovely ladies. I submitted an email via the online customer
service form because I really wanted to compliment a Sephor...
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Re: Can I Get a Mods Advice?
@mrsmouse, I am truly sorry to hear about the incorrect email that you
received in regards to your store compliment. I am going to send you a
message momentarily.
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Re: No Samples
Hi @Anonymous, I'm sorry to hear this! I'm going to send you a PM
shortly for assistance! Best, Steph S.
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Return with receipt onto gift card
I recently purchased a foundation that just isn't working for me, but
the closest Sephora is inside a JCPenney, so their stock is a bit
limited. It hasn't been a week since the initial purchase, minim...
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1 Reply
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Re: Return with receipt onto gift card
@Liswan, I am sorry to hear that the foundation did not work out for
you. You should not have any issues returning/exchanging the item with
your original receipt to your local Sephora Store. If you ha...
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Duplicate Samples
I totally get that samples run out and have to be substituted. I have
never been bothered by this and have even discovered some great products
I wouldn't have chosen for myself this way. But the order...
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1 Reply
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Re: Duplicate Samples
@bookwyrmm, Thank you for taking the time to leave your feedback about
the samples that you received. I will be sure to share this with the
appropriate contact within our company.
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Didn't Get My Points or Samples
I went to a Sephora inside a JCPenny on 8/6/18 & spent $57.64 (still
have the receipt) and Although I told the woman at the register that I
had a beauty insider account and even showed her my card so ...
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1 Reply
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Re: Didn't Get My Points or Samples
@Anonymous, I am sorry to hear that your points were not added! I am
going to send you a message to help. Samples in store are also available
upon request, a Cast Member will be able to assist with th...
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Verso at Sephora?
Does anyone know if Sephora is going to be stocking more verso products?
There's only one it's on thier product page currently.Thanks!
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1 Reply
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Re: Verso at Sephora?
@DMatijas, We do not have any additional information however, I will be
sure to share your suggestion with the appropriate contact within our
company!
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15% off for select VIB email not applying online
Hello,I received an email of a special offer for 15% off during Sept
12-16 instore and online. When I input the promo code provided in the
email for my online purchase, I get an error message stating ...
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1 Reply
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Re: 15% off for select VIB email not applying online
@Fizzie, I am sorry to hear that the code is not working! I am going to
send you a message shortly.
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Wrong Match
OK so I went to Sephora on North Riverside mall I asked one of the
ladies if they can help me and find my right foundation color on my
birthday so she provided me with another lady to help me . That l...
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1 Reply
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Re: Wrong Match
@SeleneG31, I am truly sorry to hear about your foundation match in
store! You should be able to return/exchange the product to your local
Sephora Store using your original receipt. If you have mispla...
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Received Broken Item
Hi, I'm just getting the time to write this, but last week, I received a
broken item. When I opened the Natasha Denona blush in Alba, it had come
in pieces. Thank you!
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1 Reply
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Re: Received Broken Item
@alpacerz, I am truly sorry that your blush arrived in that type of
condition! I had to edit your post and remove your order number. I will
be sending you a message shortly.
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Customer Service
I have had the worst experiences with calling customer service. I am so
shocked.
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1 Reply
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Re: Customer Service
@Anonymous, I am truly sorry to hear about your client services with us.
I am going to send you a message momentarily.
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False advertising COMPLAINT
I am tired of seeing FREE samples on ALL emails when NOTHING is free
without a PURCHASE. ULTA offers free items ALL the time to their
members. Yes I choose them just because of this. It seems like false
advertising to say FREE shdn clearly it’s not.
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Re: False advertising COMPLAINT
Hi @Anonymous, That is great feedback! I will share this with the
appropriate department. -Mali
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Why do I pay for flash shipping?
I never get my packages in two days anymore. It's always marked
delivered. But it's not there. Why does sephora allow this to happen? We
pay extra for a service and expect to be provided the service. ...
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1 Reply
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Re: Why do I pay for flash shipping?
Hi @xmachina I'm sorry to hear that! I will send you a message for more
information.
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In need of advice
Spoiler (Highlight to read) Placed an order last Friday, with an
overnight shipping method, and due to be delivered this Tuesday
(yesterday). Today I logged in and tried tracking my order, but it was
...
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How to cancel an order?
I ordered on 9/11 and I just realized I used wrong credit number. Can I
get this exchanged?
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