Didn't Get My Points or Samples

[Anonymous]

I went to a Sephora inside a JCPenny on 8/6/18 & spent $57.64 (still have the receipt) and  Although I told the woman at the register that I had a beauty insider account and even showed her my card so so she can put in the numbers it never went through and I am still at my same point level. This is annoying because I was hoping to have more points after making that purchase. Please fix this.  

Also, is it common for the JCP Sephoras to not give samples?? because this is the second time this has happened to me.

[melissabt]

@Anonymous,

I am sorry to hear that your points were not added! I am going to send you a message to help. Samples in store are also available upon request, a Cast Member will be able to assist with them. Thank you for your patience throughout this process.