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200,529 Posts
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RE: Is anyone else having problems with Sephora not sending their \"gift with $x purchase\" when ordering online?
I received an order today and my samples were not in the box.
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Re: RE: Is anyone else having problems with Sephora not sending their \"gift with $x purchase\" w...
Hello @Anonymous, If you have not been assisted, please feel free to
send me a PM with your order number. Thanks! Best, Steph
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Federal Express Sucks!
Please do not EVER send a package to me via Federal Express again. In
the past, all of my packages have been delivered by UPS. The UPS
representative comes right to my apartment door and leaves the pa...
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Re: Federal Express Sucks!
Hi @Flamingo204, Sorry to hear about this! I will send you a private
message to assist you. -Mali
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Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
I am so disappointed that I did not receive all of the four items
promised in my Laura Mercier 500 PT. beauty box. Only 2 of 4. At the
same time, I also ordered an IT cosmetics sample set and that was...
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Re: Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
Hi @Mattiece, Sorry to hear this! I'll take a look now, and I'll send
you a private message to help shortly. Best regards, Laurie
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RE: Re: Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
Thank you, I look forward to hearing from you!
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Re: Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
@Mattiece I would call customer service to have them help you. It's
faster than email.
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RE: Re: Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
Thank you! Great advice! I emailed twice, but calling is my best next
step.
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return
can you return a product that had a bag on it. i can not find the bag
?AMIKA - Polished Perfection Mini Straightening Brush
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Re: return
Hi @queenziee, I moved your post to Customer Support. 😉 You are welcome
to return or exchange any gently used items from an in store or
Sephora.com purchase with your receipt or order invoice, and in the
correct time frame. Thanks! -Mali
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Re: return
@queenziee They won’t restock it anyway so you can try. I’d call the
store probably and see if they will take it without the bag
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Transferring Points
Hi! I tried to do this via pm but it wouldn’t let me :S I have a friend
who would like to transfer some of her points to me as a gift. Is there
a way this can be done if both our emails/account numbers are provided?
Thanks in advance.
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Re: Transferring Points
Hello @Jessicaclara, I apologize, as points are nontransferable. Thank
you for understanding! Best, Steph
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Re: New VIB status
Hello @becca2345, Congratulations on reaching VIB! You should receive an
email regarding the Holiday Bonus promotion soon. At the meantime,
please feel free to view our Holiday Bonus promotion thread here
>https://seph.me/2EoIEuf. Best, Steph
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Broken palette
I just received an online order where my Pat McGrath MTHRSHP sublime
bronze palette arrived broken. 😞 I was really excited to use it this
week. Do I need to return it and then order a new one? And how long will
that take?
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Re: Broken palette
Hello @BakerRichmond12, We're very sorry to hear this! I'm going to send
you a PM shorty for assistance! Best, Steph
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return
can i return a product without that bag that came with it was #AMIKA -
Polished Perfection Mini Straightening Brush
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Re: return
Hello @queenziee, The bag must be included with the Straightening Brush
for a return. I hope this clarifies! Best, Steph
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Order used Rouge points reward got cancelled?
I used the $100 rouge reward on an order, and got cancelled for
unsuccessful authorization. Now I can't use the promo code anymore?!
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Re: Order used Rouge points reward got cancelled?
Hi @MaggieYC, I'll take a look, and I'll send you a private message to
help shortly. 🙂 Best regards, Laurie
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ReadytoJet Missing Mask
I just opened my latest order and My “daring destination Beauty Sample”
bag was missing the Glow Recipe watermelon mask? I really wanted to try
it 😫 .... and there is no alternate sample in the bag. ...
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Re: ReadytoJet Missing Mask
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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How do I change my birthday?
Hello, the year of my birthday on my account is right but I would like
to change the month and date to my real birthday.
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Re: How do I change my birthday?
Hi @Anonymous, I have successfully updated your birthday on your Beauty
Insider account. Please send me a private message if you need further
assistance. Stay Gorgeous, Penelope
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How can I add point after I purchase?
I bought some product in Sephora at mall, not in this official website.
Can I add it into my point?
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Re: How can I add point after I purchase?
Hi @Anonymous, I can help you with that! I am sending you a private
message to help. Regards, Kevin
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Re: How can I add point after I purchase?
Hi, Can you help me to add point again, I bought something from Sephora
in weekend. Thanks
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Sephora favorite sk-ll expired
Hi..I just bought 2 set of Sephora favorite skin care from sale few days
ago..and I just cheaked the sk-ll sample and it seems expired ..can
anyone tell me it’s it expired or no ?
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Re: Sephora favorite sk-ll expired
Hi @hirah01, We apologize for any confusion caused. We have confirmed
with our team that the date at the bottom of your SK-II item in the
Sephora Favorites Skin Wonderland set is the manufacture's dat...
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RE: Re: Sephora favorite sk-ll expired
Thank you so much ..so can I use it without nay hesitation
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Sephora favorite sk-ll expired
That might be the manufactured date rather than an expiration date. If
not, I hope Sephora pulls the products since that is over a year past.
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order shipped separately only one tracking number given? shipping not even close to 2 days!?
As a rude shopper you would think that small bugs would not happen
constantly. I've gone from never getting any samples to now only getting
part of my order and it's not even the part I had the tracki...
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Re: order shipped separately only one tracking number given? shipping not even close to 2 days!?
Hi @TiffKNC, I will send you a PM to assist you shortly. Thank you.
-Helen
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Shipping
I ordered my products on oct 31st.The estimated delivery has changed 4
times.It is now scheduled to be shipped on Nov 15.Someone please
explain. I’m furious.
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Re: Shipping
Hi @ClaraValley, I apologize that your order has not arrived. I will
send you a PM shortly to assist you. Thank you! Best, Rebecca
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Delayed Shipping
Hi, I placed an order on 11/5 morning and got a shipping notification
email the same day. However, the estimated delivery date had not been
updated until this morning. And it is scheduled to be delive...
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Re: Delayed Shipping
Hi @ZiYuH, I am so sorry to hear this. I will send you a PM to assist
you further. Thank you! Best, Rebecca
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