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201,135 Posts
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Re: RE: Sample change????
Hi @benfamily, We truly appreciate your feedback regarding samples. At
this time, the number of complimentary samples clients may select is
two. I hope you enjoy the samples that you're able to choose...
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Re: RE: Sample change????
Sephora should rethink this. It's a small "price to pay" for customer
retention and up until now, was a perk of shopping at Sephora as opposed
to Ulta. Bad call Sephora.
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RE: Re: RE: Sample change????
Does “at this time” mean this Is temporary due to the sale? I would not
be Rouge right now if not for those 3 little samples.
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RE: Re: RE: Sample change????
Does “at this time” mean this is temporary due to the sale? I would not
be Rouge right now if not for those 3 samples with every order.
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Re: RE: Re: RE: Sample change????
Hi @RinaValentina, We don't have further insight into this. -Mali
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Re: RE: Re: RE: Sample change????
Hi, I too was surprised by this since it seems counterintuitive to lower
the number of samples. I would go up, not down, since it helps people
decide what they like and ultimately buy more. Yes you ca...
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Re: RE: Re: RE: Sample change????
am quite upset too. thats why i shop at sephora. will go to shoppers
drug mart where i can get 3 samples then
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Sephora App Lagging.
Does anyone else notice that doing things on the app is A LOT less
convenient and makes it more difficult to read posts? Are you guys
looking are improving the app to make it more user friendly?
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Re: Sephora App Lagging.
Hi @solukky, Sorry to hear about this! I will share your feedback. Make
sure you have the newest version for your device and for the app as
well. -Mali
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RE: Re: Sephora App Lagging.
Ok awesome thankyou! I do have everything up to date so hopefully it is
just a small glitch 🙂
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Re: 20% off Promo Code VIBBONUS
Hi @SusanO7, Our Holiday Bonus promotion for our Rouge members was held
between Fri 10/26 – Mon 10/29 and Fri 11/2 – Mon 11/5. However, I'm
going to send you a PM to assist you further. Always, Danee
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Cannot use the ROUGEBONUS Code
Hey I can’t use the rouge bonus, it tells me that the is unavailable.
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Re: Cannot use the ROUGEBONUS Code
Hi BarbRoberts! The code ROUGEBONUS is available on select dates for our
Rouge clients. Rest assured, all Beauty Insiders may enjoy code BIBONUS
Fri 11/16 – Mon 11/19. For more information, please vis...
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Re: Cannot use the ROUGEBONUS Code
I am ROUGE and thought I could use my code during the other weekends as
well. It is not working, please help... This has never been the policy
before.
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Re: 20% off
Hi @erikahup, I moved your post to Customer Support here. 😉 Please call
in today if you would like to place an order. -Mali
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Pat McGrath Mothership V
Hey there, anyone know when the Mothership V palette might come back in
stock in the US?
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Re: Pat McGrath Mothership V
Hi @karinasilvan, As this palette is not limited edition, we will likely
be restocking it on our website. But I'm sorry we don't have an
estimated restock date, at this time. I suggest signing up for ...
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Sale
are the sales on the app available in store because it doesn't say
online only. SEPHORA FAVORITES - Give Me Some Nude Lip
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Re: Sale
Hello @sabyjimz! Generally, the sale price online does reflect the price
in-store. I would contact the store directly though, just to make sure,
if you were going down just to purchase that item. Cheers! Kevin
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Vibbonus not working?
Every time i try to use the vibbonus, it shows up the message, "Must be
logged into VIB account to redeem this offer. Customizable sets and
Google products are excluded from this promotion." I am logg...
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Re: Vibbonus not working?
Hi @hellothereme - I'm sorry you're having trouble using the promo code!
I would recommend clearing out your cookie cache and closing out the
browser and trying again. If you are still running into is...
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Why does it take Sephora 1 month to ship now?
I placed an order October 29 and they said shipment will be here on
November 23 😱 what's going on Sephora? I spent so much and this is the
service I'm gonna get? Is it gonna be like Fashionnova now?
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Re: Why does it take Sephora 1 month to ship now?
Hi @Vivianjey - I'm so sorry to hear that! I am sending you a private
message to take a closer look at what is going on. Regards, Kevin
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Vib sale complications
Is anyone having any problems during the vib sale?I wasn't able to make
a single online order during this time frame and even now!Also, after
going in-store and confirming my vib status account, the c...
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Re: Vib sale complications
Hi @pang22, that's really strange to hear! If you are a VIB then the
store should have given you the discount. I am sending you a private
message to help. Regards, Kevin
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Re: How can l add points after purchase?
Hi @Anonymous, I can help you with that! I am sending a private message
with more details. Cheers! Kevin
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Link VIB card to online account
I am experiencing difficulty with my online account recognizing my VIB
status. If anyone has ideas to remedy the issues, it would be greatly
appreciated!
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Lasership. WHY
I seriously don't understand how a company like Sephora could
consciously use Lasership. One google search and you can see through
yelp (1 star, 500+ reviews), BBB (it's rated with an F) and general r...
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Re: Lasership. WHY
No advice just came here to commiserate - since Sephora switched to
Lasership I've had THREE separate orders be marked as "delivered"
without them ever showing up. I too have been loyal to Sephora for...
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Re: Lasership. WHY
Spoiler (Highlight to read)Oh wow. If Sephora starts sending my items
Lazership I'll go elsewhere. I have my things sent to a business (I rent
a UPS box) and Lazership can't seem to deliver packages t...
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Re: Lasership. WHY
I'm 100% never shopping Sephora online again with flash shipping. I'd
rather wait 2 weeks through USPS or UPS than roll the dice on hundred
dollar plus purchases using lasership. I researched and they...
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Re: Lasership. WHY
@KTLG wrote:I'm 100% never shopping Sephora online again with flash
shipping. I'd rather wait 2 weeks through USPS or UPS than roll the dice
on hundred dollar plus purchases using lasership. I researc...
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