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201,088 Posts
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Missing item from online order
For those who has a missing item from their online order, what did you
do? I just got home to open my package from Sephora and realized an item
in the order is missing but is listed in the packing slip. What do I do?
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Re: Missing item from online order
Hi @ceedotlee- I can help! I am sending you a PM with more info.
Regards, Kevin
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Re: Missing item from online order
@ceedotlee If you live in Canada or US, call Sephora CS at 1-877-SEPHORA
(1-877-737-4672) regarding your missing item. I had the same issue with
my last online order and they were very professional and prompt with
getting my missing item to me.
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Add points after purchase
Hi CS team, My mom bought me 2 times within this month, November at
Sephora but didn't input into my account. Can anybody help me with
adding the points to my account as I am keeping 2 invoices? Thanks a
lot.
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Cancel Order
Hi I just accidentally placed my order 5min and I want to cancel it. It
is still in the "placed" status. How can I do that?
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Re: Cancel Order
Hi @Anonymous, I'll take a look at the status of your order then send
you a PM. Always, Danee
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How can I cancel an order I just placed minutes ago?
I am trying to figure out how to cancel an order I just placed through
the app a few minutes ago. Help!
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Re: How can I cancel an order I just placed minutes ago?
Hi @Caterinaaa, We have a very short timeframe in which we are able to
cancel orders. I'm going to look into this then send you a PM. Always,
Danee
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Forgot to add samples!
Hi, I forgot to add samples to my order #22312609946. Is it too late to
request to add samples? I don't even mind if they are even random ones.
Thanks, Jen
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Re: Forgot to add samples!
Hi @narsbars Unfortunately, we aren't able to make any modifications
once your order has been submitted. I'm sorry for the inconvenience.
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Order came broken
A Jouer highlight I bought came completely shattered, powder all over
the outside of the box and everything. What is the protocol for dealing
with a broken item that was ordered online? Thanks!
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Wrong addess
Hi! After I sent my order, suddenly I found out I entered the old
address (same state,city ). However, how can I change my address? My
address still “in progress “now. Thank you so much!
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Re: I got a random charge of 292.89 on my account
Hi Valdablondie. I will look into this for you and send you a message
with more information.
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Re: linking VIB card to account
Hi @GPPPP I will be happy to assist you with this. I will send you a PM
for your info 🙂
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Never received 20%
Hi, I never received my 20% off discount code for being a VIB member.
Will I be receiving it soon? Thanks,Taylor
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Re: Never received 20%
@Frawlstar I'm sorry to hear that you didn't receive the email. I will
check your subscription settings and send you a message with more
information.
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Re: Never received 20%
even not receving the code by email, always search online and also the
code was shown on the top banner when i browsed the website with my
phone. sometimes i missed the discount by sephora too since i...
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RE: Never received 20%
The sale is ending today, next weekend is for beauty insiders so not
sure what’s going to hapoen
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Sample change????
Did Sephora change their online samples from 3-2? If so, my life will
never be the same. I don’t know if anyone is like me but I looooove the
samples! They are one of the highlights of getting my Sephora packages!
😩😩😩😩
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Re: Sample change????
yes it does! and no explanation given on why the cut down on
samples.first i think samples per transaction is stupid, much better if
it's determined by how much you spend on the order.and anyway, you ...
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Re: Sample change????
Just noticed today that the samples have been changed to two per
transactions. It sucks but I haven't been able to grab any good samples
that suit my skin type/tone the last few times I shopped online...
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Sample change????
yes, looks like the change happened over. Why do they keep changing
things for the worse? I love my samples, it's how I've found so may
great products. definitely a reason why I'm spending more money at SDM
these days, awesome points and samples.
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RE: Sample change????
I looove Sephora! I hope this two sample thing isn’t true. If it is,
will they limit the samples you get in the store as well?
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Re: RE: Sample change????
Hi @benfamily, We truly appreciate your feedback regarding samples. At
this time, the number of complimentary samples clients may select is
two. I hope you enjoy the samples that you're able to choose...
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Re: RE: Sample change????
Sephora should rethink this. It's a small "price to pay" for customer
retention and up until now, was a perk of shopping at Sephora as opposed
to Ulta. Bad call Sephora.
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RE: Re: RE: Sample change????
Does “at this time” mean this Is temporary due to the sale? I would not
be Rouge right now if not for those 3 little samples.
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RE: Re: RE: Sample change????
Does “at this time” mean this is temporary due to the sale? I would not
be Rouge right now if not for those 3 samples with every order.
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Re: RE: Re: RE: Sample change????
Hi @RinaValentina, We don't have further insight into this. -Mali
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Re: RE: Re: RE: Sample change????
Hi, I too was surprised by this since it seems counterintuitive to lower
the number of samples. I would go up, not down, since it helps people
decide what they like and ultimately buy more. Yes you ca...
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Re: RE: Re: RE: Sample change????
am quite upset too. thats why i shop at sephora. will go to shoppers
drug mart where i can get 3 samples then
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