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200,523 Posts
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Re: Will I be able to use the promo code for vib if I become vibr during the sale?
Hi @Anonymous, If you move up to the Rouge tier during the VIB sale, you
will still be able to shop the sale happening this weekend. You will
receive additional details via email! Feel free to send me...
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When will an item come back in stock?
Hi, when will the BECCA velvet blurring primer come back in stock?
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Re: When will an item come back in stock?
Hi @sareina1, At this time, we do not have any information a restock
date. We recommend using the 'Email when in stock' feature on the
product page for updates on when this product is available. Thank you!
Best, Rebecca
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Wrong order recieved
After shopping during the VIB Rogue sale and placing an online order, I
received my order only to find that the packing slip in the box was
correct but all of the items contained in the box were incor...
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Re: Wrong order recieved
Hi @kalala08, I am sorry to hear about your experience. I will send you
a PM shortly to assist you further. Thank you! Best, Rebecca
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Contour blush
What do you do if you received broken/ damaged products that you would
love to try it right away but you don't want to return it?
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Re: Contour blush
Hi @IminJapan2016, I am so sorry to hear your item arrived damaged. I
will send you a PM to assist you with this. Best, Rebecca
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Excellent customer service
I would like to say how pleasant my shopping experience was today at
Sephora, Bayshore Shopping Centre, Ottawa, Ontario. Alice was friendly,
knowledgeable, was not pushy in any way, very helpful and m...
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Re: Excellent customer service
Hi @Bmattey, We appreciate your feedback. We love hearing about our
client's great experiences with our Cast Members. I will forward this
feedback to our Retail Divison. Thank you! Best, Rebecca
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ViB sale email 2018
I haven't received any email regarding the vib sale and it is tomorrow,
can i still shop instore and get the discount? Thanks!
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Re: ViB sale email 2018
Hi @mikkfly, I am so sorry to hear you have not received your code. Rest
assured that emails are currently still going out. VIB will get to save
20% off Fri 11/9 – Mon 11/12. You can shop using the co...
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What to do??
For the first time ever I got a product that looks beaten up outside and
when I opened it, it looked like it leaked! I’ve never gotten a product
like this from Sephora and I don’t think the store has ...
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Re: What to do??
Hi @beautyamateur24, I am sorry to hear this. I will send you a PM to
assist you shortly. Best, Rebecca
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account blocked from ordering for months
Has anyone had success with unblocking their account? I've been going
back and forth with sephora for months about this. As of now currently
on hold saying they're "researching" the matter. She has go...
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Unsuccessful Authorization Order
I placed 4 orders in total and got 1 Unsuccessful Authorization. I used
the exact same home address and same PayPal account.Can sephora please
ship my order?
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App checkout
I am trying but I can’t get my birthday reward from the app ? Help also
another part said I could use points to get a perfume sample ? Not sure
why it won’t let me !!!!! Please help
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Re: App checkout
Hi @Allie2000, The birthday gift can be redeemed during the entire month
of your birthday, or 2 weeks before/after your birthday. To redeem
online, a merchandise purchase is necessary, and you should ...
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RE: Re: App checkout
Thank You so much this was the information I needed I posted in another
group and got some rude responses
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Huda Nude palette
Hi there! I’ve ordered 2 huda nude palettes on separate transactions
during the rouge sale. Today I just received a notification that the
items had been cancelled. Would I still be getting the palette...
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Re: Huda Nude palette
Hi @Vanessapt03, I am sorry to hear this! I will send you a PM shortly
to assist you. Best, Rebecca
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RE: Re: Huda Nude palette
Thank you @RebeccaBT 😘 I was so excited for the palette and the other
one was supposed to be a gift 😔😭😭
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Rouge Makeovers and Product Help
I read through all the benefits and many of the other questions about
makeovers for Rouge customers. What I’m looking for is I, have 2
foundations I wear, I would like half of my face using one founda...
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Wrong Email for Beauty Insider Account
Hi! I signed up for beauty insider account a while ago however, when I
tried logging into my account online it says I have no account but I
have used my insider card many times. However, I think when ...
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Re: Wrong Email for Beauty Insider Account
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Re: Wrong Email for Beauty Insider Account
Hi, I have the same issue. I use my physical card only at the store, but
I do not login online because the email they have under it is wrong.
What can I do?
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Re: Wrong Email for Beauty Insider Account
Hi @Anonymous, I'll send you a private message to assist you! -Mali
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Birthday gift
can we still get our birthday gifts after our birthday month? mine was
the end of September but I haven't had a chance to buy anything until
now. I still have my birthday gift in my cart but I'm getting an error
message about it. 😞
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Re: Birthday gift
Hi @moonlibraa, You are welcome to pick this up in store with no
purchase necessary! If you would like to apply it to an online order
then you will need to call in before you place your order since it...
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Is anyone else having problems with Sephora not sending their "gift with $x purchase" when ordering online?
Hey all, I made an order recently that was over $35...I used the
readytojet promo code, and they didn't send the bag at all... I really
wanted to try several of the items in there and when I called cu...
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Re: Is anyone else having problems with Sephora not sending their "gift with $x purchase" when ordering online?
In case anyone reads this later: the emails I received about this issue
were prompt and resolved my concern right away - maybe the phone rep
wasn't on the best day, but the web support folks were love...
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Re: Is anyone else having problems with Sephora not sending their "gift with $x purchase" when or...
Hi @rundvm, Thank you for sharing your feedback! -Mali
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Re: Is anyone else having problems with Sephora not sending their "gift with $x purchase" when or...
Hello @rundvm, We're sorry to hear this! I'm going to send you a PM
shortly for assistance! 😃 Best, Steph
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RE: Is anyone else having problems with Sephora not sending their \"gift with $x purchase\" when ordering online?
I received an order today and my samples were not in the box.
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Re: RE: Is anyone else having problems with Sephora not sending their \"gift with $x purchase\" w...
Hello @Anonymous, If you have not been assisted, please feel free to
send me a PM with your order number. Thanks! Best, Steph
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Federal Express Sucks!
Please do not EVER send a package to me via Federal Express again. In
the past, all of my packages have been delivered by UPS. The UPS
representative comes right to my apartment door and leaves the pa...
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Re: Federal Express Sucks!
Hi @Flamingo204, Sorry to hear about this! I will send you a private
message to assist you. -Mali
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Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
I am so disappointed that I did not receive all of the four items
promised in my Laura Mercier 500 PT. beauty box. Only 2 of 4. At the
same time, I also ordered an IT cosmetics sample set and that was...
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Re: Missing items in 500 pt. Beauty box AND ordered IT cosmetics sample set
Hi @Mattiece, Sorry to hear this! I'll take a look now, and I'll send
you a private message to help shortly. Best regards, Laurie
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