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198,513 Posts
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Re: RE: Re: Not Delivered
Hi @ynga and @thebestangel, I am sorry to hear that you did not receive
your packages. If you have not been assisted already, please send me a
PM with your order numbers for assistance. Best, Zakiya
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Wrong Shipping Address Entered
I made an order a few days and ago and also just made one last night and
just realized only my billing address is correct while my shipping
address is set to my old address. I have no idea what to do!...
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Re: Wrong Shipping Address Entered
Hi @marissageee, I'm sorry to hear that your old address defaulted to
your recent order. I can see that you have called in and an agent has
assisted with a Cancellation request. Please feel free to PM...
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Re: Wrong Shipping Address Entered
I canceled my orders but I just got an email that they still shipped
even after assuring me that they were were canceled for sure and even
got an email right away that it was. I’m extremely confused and
dissatisfied!! Can anyone help
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1 Reply
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Re: Wrong Shipping Address Entered
Hi @marissageeee, I will send you a private message to provide further
assistance. Best. Penelope
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Can I reply to CS via email or do I need to communicate through the app/site?
Hi All,Can I reply to a moderator/customer service person via email
(where I get the notification of a private message) instead of replying
via the app/online? I thought I was getting help earlier tod...
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Re: Can I reply to CS via email or do I need to communicate through the app/site?
Hi @MrsDKM, You would need to be logged in on the site and on Community
to respond to your private messages. 😉 You can access Community Private
Messages on the app as well. -Mali
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RE: Re: Can I reply to CS via email or do I need to communicate through the app/site?
Hi, thank you. Would it be possible to get help from you? I posted about
6 1/2 hours ago, but mistakenly responded via email to the request for
order numbers. The person trying to help me has probably already gone
home.
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1 Reply
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Re: RE: Re: Can I reply to CS via email or do I need to communicate through the app/site?
Hi @MrsDKM, Please feel free to send me a private message if you still
need assistance. Best, Penelope
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Suggestion, not question..
I would love to be able to have more than one "loves" list. My list is
SO long, and I also add items to buy as gifts for people, so the list
gets to be a neverending scroll in order to find what I wan...
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Re: Suggestion, not question..
Hi @juicygirl4ever, this is a great idea! I will be sure to pass it
along to the appropriate contacts for consideration. Thanks!
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How do I find my Beauty Insider Member number?
i've been looking for it but i couldn't find it, i want to put it on my
Samsung pay wallet, i always have trouble when i go to the store and i
gave them either my email or my name :/, even my birthday...
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1 Reply
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Re: How do I find my Beauty Insider Member number?
Hi @EOC16, sorry for the confusion with your account! I will PM you now
with more information.
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Pending authorizations
Hi! Its has been a month since this issue started to annoy me every
single day. Let’s me make it clear: at the beginning, i had 4 pending
authorizations but actually there were only 2 of them that rea...
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1 Reply
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Re: Pending authorizations
Hi @Anonymous, sorry to hear that! As the authorizations have been
reversed on Sephora's end, I recommend contacting your bank for further
assistance, and information on their processing time for these.
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adding points
hello.i just purchased some makeup from the store yesterday but the
points is not added to the account..so what should i do to add them??
Thanks
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1 Reply
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Re: adding points
Hi @Ronnymg, sorry for the confusion! Sometimes, it can take 24-48 hours
before points are reflected in the account. If you're still not seeing
the points for your purchase by tomorrow, please send me...
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Exchange
I’m wondering if someone can help me before I drive all the way to the
store. So I received two fenty lip stains as a gift from my boyfriend
but he got me two of the same color and I want to exchange ...
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Re: Exchange
Hi @RavenxDesiree, I recommend giving your local store a call before
heading in, just to make sure they'll be able to accommodate an
exchange.
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Unsuccessful authorization
I have recently placed two orders, and they all show that unsuccessful
authorization. But all my information are correct, and I can use this
credit card to online shop on other websites. I am wonderin...
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1 Reply
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Re: Unsuccessful authorization
Hi @SuperQi, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Did they change the perks for Rouge?
Has anyone else noticed that on the list of benefits for rouge they have
taken off the Custom Makeover? I have an appointment today (October 4)
and I thought it’s gone ba free now I’m worried it’s not.
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1 Reply
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Re: Did they change the perks for Rouge?
Hi @Danakrychowski, Your makeover will still be free. If you have any
further questions or concerns I suggest that you contact your local
store directly so that they can assist you further. Best, Zakiya
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No Samples Sent!
I just got home and opened up my package super excited and there isn't
any samples in there! One of the reasons I placed an order was because
one of the samples being given was Gabrielle by Chanel. An...
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1 Reply
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Re: No Samples Sent!
Hi @Lolo247, Samples are not usually listed on order invoices. I'll send
you a private message to further assist you. -Mali
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1 Reply
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Re: Cancelled but still shipped
Hi @kellyng, I'll send you a private message to assist you. Thanks!
-Mali
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online order
I put the wrong addresses on two of my orders a few days ago. I canceled
my orders but I just got an email that it still shipped even after
assuring me via email & over the phone with customer service...
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1 Reply
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Re: Never get 3 free sample! Very dissapointed.
Hi @Anonymous, I'm so sorry to hear that! I'll take a look further, and
I'll send you a private message to help shortly. Warm regards, Laurie
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Devacurl Care kit
Just want to know if the new devacurl care kits will be available soon?
Would it be faster to just order it directly from the devacurl website?
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1 Reply
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Re: Devacurl Care kit
Hi @sarahbsarah, Unfortunately, we don't have details on when these will
be available on the Canada site. I'm sorry for any inconvenience! Please
be sure to sign up for email notifications on the prod...
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Sephora Play - packaging - plastic bags
Will the Sephora Play packaging continue to be delivered in the plastic
ziplock that the September box arrived in? Thank you
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1 Reply
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Re: Sephora Play - packaging - plastic bags
Hi @fairpink, I apologize that we don't have additional updates at this
time. Please stay tuned, and be sure to share your October Play! Box
thoughts with us when it arrives! 🙂 Warm regards, Laurie
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Losing sales because there are no points perks
Just wondering if you guys are going to add any point perks sometime
this year... I’d be spending more money if there were any decent perks
to buy along with my order
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Re: Losing sales because there are no points perks
Hi @courtneybrad, New BI Rewards are released in the Rewards Bazaar
every Tuesday and Thursday. We appreciate your feedback and will share
it with our team. https://www.sephora.com/rewards Best, Penelope
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are you located in the us? i think she is referring to ca...
are you located in the us? i think she is referring to canadas website
as there is not 100 point options and none has been released for at
least a week.
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RE: Re: Losing sales because there are no points perks
Where were they yesterday then??? None were released. If they were they
went really quick since I checked about 10 times yesterday.
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Re: RE: Re: Losing sales because there are no points perks
Hi @courtneybrad, Your feedback regarding the Rewards Bazaar and perks
is greatly appreciated, and I'm very sorry for any inconvenience caused.
Please continue to check back for updates and exciting new offers soon.
Thank you! Warm regards, Laurie
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