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201,088 Posts
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Re: PLEASE CHANGE MY STATUS
Hi @BeautyTinaFNP, I will send you a PM to assist you further. Thank
you! Best, Rebecca
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Flash shipping arriving 3-4 days after shipment date, not 2 days as promised.
I paid for flash shipping, however my past few orders have arrived (or
are estimated to arrive) 4 days after shipment date, not 2. Below
screenshot is an email I received last Friday, but my order isn...
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Re: Flash shipping arriving 3-4 days after shipment date, not 2 days as promised.
Hi @DGC16, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Stay Gorgeous,Penelope
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Re: Flash shipping arriving 3-4 days after shipment date, not 2 days as promised.
Saturday doesn't count as a shipping day and Monday wasn't a holiday. So
it is arriving in two days. (Friday doesn't count as that's the day it
was actually put out to the shipper and they don't pick up until the end
of the day.)
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Missing package
I placed an order on 11-4-18. I was notified that the package was
delivered on 11-7-18 but I never received it.
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Re: Missing package
Hi @coony I'm sorry to hear that you didn't receive your order. I will
send you a message to help.
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Missing product
Hi. I placed an order on November 9 that included a product I was
charged for but didn't received in the package (the packaged arrived
today).
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Re: Missing product
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message if you need further assistance. Stay Gorgeous, Penelope
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Re: Ordered item missing.
Hi @wldls, Please don't hesitate to send me a private message if you
need assistance. Stay Gorgeous, Penelope
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Ordered at 1155 PM and site didn’t load until 12
I missed the VIB SALE due to the site crashing or not loading my screen.
The loader worked for every other tab I had opened. Could have saved
$50!!! Please help @sephora
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Re: Ordered at 1155 PM and site didn’t load until 12
Hello @ohjennnnn- I'm sorry to hear that! You will need to speak with us
over the phone for further assistance. Please call 1-877-737-4672 so we
can help. Regards, Kevin
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RE: Re: Ordered at 1155 PM and site didn’t load until 12
Thank you so much Kevin, what a great and quick response! Hope I can get
some help, calling tomorrow asap!!
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Re: Ordered at 1155 PM and site didn’t load until 12
@ohjennnnn Try either calling customer service or posting on the
customer service board, here:
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
Good luck!
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Ordered item missing.
I recently ordered a package but when I got it in the mail today one of
the items I ordered was not included. I understand that it's a very
small-sized product that could easily be overlooked but I st...
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VIB 20% OFF SALE - NOVEMBER 2018
Usually the sale runs in November and I’m interested in the drunk
elephant trunk, it a discount Eligible on that item?
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Re: VIB 20% OFF SALE - NOVEMBER 2018
Hi @KerenZ, your email address was removed for security purposes and we
kindly ask that this information not be shared publicly in the
Community. 🙂 @KerenZ, @xomoxu, @annakk, @sheepp, @AnnaBananaJamm...
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Re: VIB 20% OFF SALE - NOVEMBER 2018
I had the same problem and also spend mega bucks as a rouge member; if
there was a higher level, I'd definitely qualify. Please also send me
the code as I couldn't purchase either! ;( Thanks much
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Re: VIB 20% OFF SALE - NOVEMBER 2018
Wow, you are awesome getting back to me so quickly; thanks so much!! 😉
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Re: VIB 20% OFF SALE - NOVEMBER 2018
I have the same problem. The coupon isn’t working for me and one of the
items I wanted is sold out. This is ridiculous as I am rouge and spend
thousands. Please send me the code
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Re: VIB 20% OFF SALE - NOVEMBER 2018
I too am having the same dilemma. Two items I've had my eye on have just
restocked and I can't use the VIB coupon code because I'm a VIB
Rouge...why?
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Re: VIB 20% OFF SALE - NOVEMBER 2018
Hi @sarahmarie502, We don't have specifics at this time. Please stay
tuned via email for information regarding promotions. Thanks! -Mali
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Re: VIB 20% OFF SALE - NOVEMBER 2018
I'm a rouge member, but one item I wanted was sold out both weekends-
can I use the VIB code this weekend?
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Re: VIB 20% OFF SALE - NOVEMBER 2018
I'm trying to purchase an item that was out of stock and I'm a VIB Rouge
and the code VIBBONUS doesn't work. Why am I being penalized when I
spent so much money this year at Sephora? This doesn't seem right.
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Re: VIB 20% OFF SALE - NOVEMBER 2018
Hi @STEPH729, I will send you a PM to assist you with this. Thank you!
Best, Rebecca
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Re: VIB 20% OFF SALE - NOVEMBER 2018
Send me PM too please! I had placed an order for the DE Trunk during the
Rouge sale and when my package came it was missing. I was refunded, but
would like the opportunity to use the 20% on other sets...
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Re: VIB 20% OFF SALE - NOVEMBER 2018
Hi @STEPH729, Please check your inbox, I have sent you a PM a few
minutes ago. Thanks! Best, Rebecca
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Re: VIB 20% OFF SALE - NOVEMBER 2018
HI, Would you please PM me as well? I just became a Rouge Member after
my VIB order yesterday. I am trying to order more but wasn't able to use
the 20% off codeThank you
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Re: VIB 20% OFF SALE - NOVEMBER 2018
Hi @emily121212, I will send you a PM to assist you shortly. Thanks!
-Helen
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Re: VIB 20% OFF SALE - NOVEMBER 2018
HI, Would you please PM me as well? I just became a Rouge Member after
my VIB order yesterday. I am trying to order more but wasn't able to use
the 20% off codeThank you
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Re: VIB 20% OFF SALE - NOVEMBER 2018
I also have a similar problem. I want to buy an eyeshadow pallet that
just comes out this week, but I am a rouge and the code does not work.
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Re: VIB 20% OFF SALE - NOVEMBER 2018
Hi @sarahmarie502 & @SIdray, We always do what's right for our clients.
I will send you both a PM shortly to assist you further. Best, Rebecca
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Re: VIB 20% OFF SALE - NOVEMBER 2018
Hi, could you also help me on this? My status changed from VIB to VIB
Rouge after I placed one order. But I found something else I wanted to
buy. How can I place another order online? Thanks ahead!
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Re: VIB 20% OFF SALE - NOVEMBER 2018
Hello @Anonymous and everyone else that has changed status during the
VIB promo: Once you are upgraded to VIB Rouge, the promo will not work,
but you will be sent an email with a unique code that can ...
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