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198,893 Posts
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RE: Missing all samples coming from Tennessee Distribution Center!
I am in Tennessee and have been experiencing the same problem to the
point I am wondering if Sephora is for me. I have contacted customer
service several times and they have once or twice deposited ex...
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Re: RE: Missing all samples coming from Tennessee Distribution Center!
@davidg, I am very sorry to hear about your missing samples and I am
sending you a message now!
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Missing all samples coming from Tennessee Distribution Center!
I just received my package which came from Mississippi and even though
Sephora sent us notifications that we can get 5 samples and I chose 5,
they sent 3 and none of them were what I selected. If I se...
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Re: Missing all samples coming from Tennessee Distribution Center!
@gygles, I am truly sorry to hear about your missing samples. I am
sending you a message shortly. Thank you.
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Re: Missing all samples coming from Tennessee Distribution Center!
Hey @Dearest1, @Anonymous, @81DarlingNikki, @naturalooks15, +
@Gabriellajaso, Sorry to hear about your missing samples! I will share
the feedback. Please send me a PM if you notice anything off like t...
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Re: Missing all samples coming from Tennessee Distribution Center!
I’ve been missing some too. It’s so disappointing
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I never get my samples anymore. I'm going to stop choosin...
I never get my samples anymore. I'm going to stop choosing samples
because it's pointless.
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Re: Missing all samples coming from Tennessee Distribution Center!
Uh oh.. my order from 2 days ago shipped y’day and I just checked, it’s
coming from TN warehouse. Really really hope it’s not messed up as I
have a ‘metime’ promo bag with it and I really want to try ...
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RE: Re: Missing all samples coming from Tennessee Distribution Center!
I have gotten the ordered promo gifts but NOT any of the free 'ride
along' samples that you are encouraged to choose each time you purchase
something. So hopefully your promo gift will be okay!
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Re: RE: Re: Missing all samples coming from Tennessee Distribution Center!
Hi @81DarlingNikki, I'm sorry to hear about this! I'm going to share the
feedback with the appropriate teams and will send you a PM shortly.
Bisous, Sian
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RE: Missing all samples coming from Tennessee Distribution Center!
I have had the same problem, it’s really disappointing because I really
like the perfume samples and many times I place an order depending on
the samples shown. What a letdown.
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Diorshow primer broken sample
Used my points for a deluxe sample of the Diorshow primer and the sample
was broken - when you open the product, the wand pulls out but the brush
is stuck inside. I’ve heard of this happening to other...
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Re: Diorshow primer broken sample
Hi AlmetaR! I'm so sorry to hear that! I can definitely help you. I am
sending you a PM with more details. Cheers! Kevin
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KVD eye brow pomade
I recently bought this and was wondering I'd I could return it? it's to
dark for my eyebrows! 😞
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Re: KVD eye brow pomade
Hi @Anonymous! Yes! You can definitely return it. Just make sure you
have the receipt or that it is showing up on your Beauty Insider account
and your local store will be able to assist. Regards, Kevin
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Re: link beauty insder
Hello @TanyaJeans! I'd be happy to help! I am sending you a private
message with more details. Cheers! Kevin
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Sephora Affiliate Application
Hello! I submitted an application via your website to the Sephora
affiliate program and was wondering if it had been received. I don't see
anything on the Rakuten marketing site or within my profile o...
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Re: Sephora Affiliate Application
Hello @ammcfarl26! We, unfortunately, do not have a way to verify the
status of your application. If approved, the appropriate department will
be reaching out to you to the email address provided. Thank you!
Regards, Kevin
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Flash 2-day disappeared earlier today and promo codes listed expired
Wondering if there was a blip on the app today. I made an order and a
number of promo codes I tried (usually just search ‘promo’ to pull up
the list) had several codes that when entered bounced back a...
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Re: Flash 2-day disappeared earlier today and promo codes listed expired
Hi @megskt If it was showing standard ground as an option, it sounds
like you may have had something with shipping restrictions in your
basket. Are you still seeing old promos on your app?
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Opened glam glow mask/ opened products in general
What’s going on Sephora? I’ve been purchasing from the company since I
was 15 and I’m 28 now and until the past year or two of my life have
never had any issue with the company but it seems like 1. re...
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Re: Opened glam glow mask/ opened products in general
Hi @bangiinbabiihxxc I'm so sorry to hear about your recent experiences!
I will send you a PM for more information.
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Connecting Beauty Insider on phone
My sister in law is trying to connect her Beauty Insider card to her app
but it gives her “Please connect BI account information of the ATG ID”
and she can’t login herself to the forum to write in herself. How can
she fix this?
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Re: Connecting Beauty Insider on phone
Hi @racielcamargo Please have her give us a call at 1-877-SEPHORA or
send us a private message on Facebook or Twitter so we can assist her
directly with this.
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Re: Family and Friends Sale 2018
Hi @marjonmotel, Sephora's Friends and Family sale is a time for
employees to extend their discount to their family and friends. We
apologize for any inconveince caused. I appreciate your feedback. I ...
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Re: Family and Friends Sale 2018
Hi @Kym4216! Sephora's Friends and Family sale is a time for employees
of the company to extend their discount to others. This is not a public
promotion. It is at the discretion of those employees who...
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Re: Family and Friends Sale 2018
No this is totally unfair . I am rouge thru 2019. I am a frequent
customer to my local Sephora. So they get to pick and choose who gets a
coupon ,????? This is beyond ridiculous. I have sent want fill...
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Re: Family and Friends Sale 2018
I too am concerned about the “randomness”. If it’s just for friends and
family then we the public shouldn’t even know. But it’s a weird
algorithm to pass out some coupons to some and not others. You d...
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What happened to the SEPHORA COLLECTION
Contour Blush Spice Market Blush Palette??
What happened to the SEPHORA COLLECTION Contour Blush Spice Market Blush
Palette that was supposed to be on the weekly wow? It looks like it’s
been substituted with some contour palette???
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Re: What happened to the SEPHORA COLLECTION Contour Blush Spice Market Blush Palette??
Hi @muddlepup, I apologize for any confusion, the SEPHORA COLLECTION
Contour Blush Spice Market Blush Palette is not currently one of our
Weekly Wow offers. I apologize for any inconvenience caused. Best,
Rebecca
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NARS Velvet Matte Skin Tint
I need this in the shade Cuzco to live but I can't seem to find in
stores on online. Does someone here know what is going on with this
amazing product and why it is so troublesome to find it?
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Re: NARS Velvet Matte Skin Tint
This was my favorite foundation but it seems like it’s discontinued. I
checked in store Sephora & online
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F&F 2018 code from BIC
hi i received an email to opt in for the code last weekend but until now
i have not receive the code please help me out
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RE: Re: F&F 2018 code from BIC
Would you send one to me as well? I haven’t received mine either. Thank
you
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So Disappointed
The people who sent my latest order put someone else's order in my box.
Ok. I figure I will just call and sort it. The rep was super awesome. My
disappointment came when she said she was not allowed t...
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