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201,083 Posts
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Re: Help me give advice!
Hi @gillian321 It really varies by item and is something we have to look
up internally. In most cases, the best thing to do is sign up for email
notification.
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1 Reply
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Missing Samples
Hi,My package I ordered just came in the mail, but the package is
missing the 2 free samples I ordered with my package. I can provide the
order# if needed.
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1 Reply
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Re: Missing Samples
Hi @elshinester, I will send you a private message so that I can help
you with this. Thanks! Best Wishes, Janean
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VIBBONUS not working
I am ROUGE, it is still 11/12. If Rouge cannot use the code, please send
me a solution. Thank you, Katie
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Re: VIBBONUS not working
Hi @kkdolce and @awest01 I'm going to send you a PM shortly for
assistance! Best, Steph
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VIBBONUS not working for ROUGE status
Hello there, I'm a Rouge member and I'm looking to order online to avail
the 20% VIBBONUS code, but it says I should login to a VIB account to
redeem, could you help me place online order w discount? Thanks!
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1 Reply
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Re: VIBBONUS not working for ROUGE status
Hello @Shrapo, I'm going to send you a PM shorty for assistance! Best,
Steph
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I didn't get my redeemed VIB point reward in my recent order delivery!
Hi, I bought a bunch of stuff last weekend and in that order, I used 100
points to redeem a "BI 100 PT-NARS POWERMATTE IN AMERICAN WOMAN
(CHESTNUT ROSE SHADE) 0.07 oz/ 2 mL, American Woman" lip stick....
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1 Reply
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Re: I didn't get my redeemed VIB point reward in my recent order delivery!
Hi @Anonymous, I'm sorry to hear that you didn't receive your reward!
I'm going to look into this for you and send you a PM shortly for
assistance! Best, Steph
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Samples did not arrive with purchase
So Disappointed! Samples did not arrive with purchase!!! I was looking
forward to them!! Oder
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Re: Samples did not arrive with purchase
Hello @tipakkk I am sorry to hear that! I am sending you a PM to help.
Regards, Kevin
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1 Reply
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Code VIB Bonus not working
I keep getting this error: "Must be logged into VIB account to redeem
this offer. Customizable sets and Google products are excluded from this
promotion." But I am logged in!!
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Re: Code VIB Bonus not working
Same. I've had this issue all weekend and I'm VIB Rouge...and already
logged in
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Re: Code VIB Bonus not working
Hi @anna11 I will look into this for you and send you a message with
more information.
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Re: Code VIB Bonus not working
the VIBBONUS is not working for me as well and I'm a rouge member
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1 Reply
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Re: Code VIB Bonus not working
Hi @essie143, I'm going to send you a PM shortly for assistance! Best,
Steph
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1 Reply
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Re: RE: Re: Code VIB Bonus not working
Hi @christinac612 I will send you a message with more information.
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Multiple lists needed
When I go to select my Loves list I click on 'Lists', which is
misleading because there isn't a way to create separate lists. I have
over 50 items on my Loves list and would like to create different l...
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1 Reply
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Re: Multiple lists needed
Hi @calicobeauty, unfortunately, at this time, that would be the only
option. That being said, I would be happy to forward your feedback to
the appropriate department! I agree, I think it would be so ...
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None of my cards working on Sephora.com?
Every time I try to order off the website I get the message "Payment
error - your payment could not be processed. Please verify that your
card number, expiration date and cvn are correct and that your...
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Re: None of my cards working on Sephora.com?
Hi AmandaPaccione, I'm sorry to hear that! Sephora.com is very case
sensitive so all information entered at the time of checkout must match
what your Financial Institution has on file (i.e. missing pe...
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Item cancelled
I had place an order yesterday. Them I got an email saying my item is
canceled due to out of stock. But in the website still showing in
stock... I’m kind of disappointed specially since I have been wa...
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1 Reply
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Re: Item cancelled
Hi @PreciousDiamond, I'm sorry to hear that! It does appear we have low
stock of the Jouer Cosmetics Blush Bouquet Dual Blush Palette - Adore.
Please contact us via phone at 1-877-SEPHORA (1-877-737-4...
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Where are the beauty offers and rewards bazaar in the Sephora App now?
There used to be links to both the Beauty Offers and Rewards Bazaar in
the lefthand menu to promo codes. Am I missing something? They're
completely gone! I can't access either from the app anymore. I ...
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1 Reply
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Re: Where are the beauty offers and rewards bazaar in the Sephora App now?
Hi @caoillan, I'm sorry to hear that you are not seeing the 'Beauty
Offers' and 'Rewards Bazaar' in you app. I have checked and it appears
that they should still be located under 'Shop' I will forward...
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Delivery Issues!!!
I am continuously having delivery issues with Sephora. I even stopped
having things shipped to my house because they would go missing,
figuring that sending them to my work was safe because someone is...
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Re: Delivery Issues!!!
It happened to me too, today. I think Sephora will not continue their
business within 7 years with this kind of service. They are ruining
their main selling point, so who is going to use it? I think S...
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Re: Delivery Issues!!!
Hi @mythoughts1, I'm so sorry to hear this and appreciate your feedback.
I'll take a look now, and I'll send you a private message to help
shortly. Warm regards, Laurie
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Re: Delivery Issues!!!
Well not shockingly, I"m in the same situation again. I was literally
just trying to use up my beauty rewards points and now I'm done with
Sephora. I placed an order on the 9th and scheduled the deliv...
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1 Reply
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Re: Delivery Issues!!!
Hi @mythoughts1 - so sorry to hear that! I am sending you a private
message to help. Regards, Kevin
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Missing item from online order
For those who has a missing item from their online order, what did you
do? I just got home to open my package from Sephora and realized an item
in the order is missing but is listed in the packing slip. What do I do?
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Re: Missing item from online order
Hi @ceedotlee- I can help! I am sending you a PM with more info.
Regards, Kevin
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Re: Missing item from online order
@ceedotlee If you live in Canada or US, call Sephora CS at 1-877-SEPHORA
(1-877-737-4672) regarding your missing item. I had the same issue with
my last online order and they were very professional and prompt with
getting my missing item to me.
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Add points after purchase
Hi CS team, My mom bought me 2 times within this month, November at
Sephora but didn't input into my account. Can anybody help me with
adding the points to my account as I am keeping 2 invoices? Thanks a
lot.
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