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201,187 Posts
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play box dissatisfied
I wanted to know if they went by my profile. I am dark skin and I feel
the color selection of lip stick in the play box was not for me. it made
me look sick. is this what I am going to expect with every box?
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Re: play box dissatisfied
Hi @Anonymous, I will share your feedback with the Play! Team! We try to
send items as close to your profile as possible. However, there is no
guarantee we can send an exact match each month. I recomm...
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I agree with the earlier post, the lipsticks and stains I...
I agree with the earlier post, the lipsticks and stains I have been sent
in Sephora's playboxes are chronically bad and unflattering for me as a
black woman. Please escalate this concern since it mean...
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Missing Samples
I received my first order from the VIB sale and it was missing samples.
I waited for my other orders to come in, and the ones that I remembered
to actually put samples in had them, so it was just the ...
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Re: Missing Samples
Hi @DeadlyUnicorn, Sorry to hear about this! I'll send you a private
message to assist you. -Mali
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Drunk Elephant The Trunk VIBROUGE sale
Hello I purchased a Drunk Elephant Trunk during the VIBROUGE sale Only
to later receive an email saying it was out of stock. Usually the stock
is very current. Please help me. There is one more chance...
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Re: Drunk Elephant The Trunk VIBROUGE sale
Hello @markiebamboo, I'm going to look into this for you and send you a
PM shortly! Best, Steph
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Received Order From September in November
In September I placed an order that said it was delivered but it was
not. When I contacted Sephora they sent me it again, I received it and
everything was fine. Yesterday, November 14, I received the ...
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Re: Received Order From September in November
Hi @faniagui, thanks for letting us know! I will send you a PM shortly
for more information.
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Fedex Delivery Incorrect Address
Hi,I had an order placed on November 9th that was scheduled to be
delivered today by FedEx and they informed me that a delivery could not
occur because of an incorrect address (street name). I called ...
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Re: Fedex Delivery Incorrect Address
Hi @sandy899, I will send you a PM shortly to assist you further. Best,
Rebecca
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Missing Link
I was shopping on sephora on a computer and tried to look at the brands
and it is saying that the link is missing. Not sure if the site is being
updated.
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Re: Missing Link
Hi @ather, I am sorry to hear that. I recommend the following
troubleshooting ideas: 1. Clear Cookies and Cache 2. Open in a different
browser If this does not solve the issue, please feel free to sen...
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Re: Missing Link
Hi @ather, I am so happy to hear that! Enjoy browsing the website. Best,
Rebecca
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Holiday bonus Coupon??
I am a rouge but for some reason I NEVER receive emails or physical mail
anymore (super frustrating). I’m wondering if anyone knows when the
bonus coupons for the holidays will drop?? Last year it was...
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VIB ROUGE 20% OFF SALE - NOVEMBER 2018
Can we use the rouge code this weekend? I am seeing conflicting
information online.
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
I want to know too.I am very excited if Rouge member can enjoy the
sale!!! xoxo
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
Hi @ReallyJules, @seekingtruth, and @CoeyHung, Our Rouge and VIB clients
are welcome to enjoy 20% off their purchases this weekend from Friday,
11/16 - Monday, 11/19 in store and online. VIB and Rouge...
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
Has anyone heard anything definitively? It's sounding more and more like
a "yes" but I haven't seen anything directly from Sephora. I, too, am
Rouge and would be VERY interested in a few more things!
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
I saw a post on Facebook that Rouge will be able to shop again this
coming weekend Nov, 16-19. Is this true? Is there a code for us to use?
Thank you for your help.
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
Has anyone gotten an answer on this? Some of the items that I wanted to
order were out of stock and are now in stock/new items have released.
Would really like to place an order
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
I want to learn more this is crazy. I’m rogue. Aka a valuable customer!
Why am I blocked?!
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
Hi @haleyv, @veronica79, @DaisyDee624, @samihaah, Thank you all for your
feedback regarding the Holiday Bonus promotion. I will send each of you
a private message to assist shortly. Thank you! Best regards, Laurie
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
It would be nice if we were allowed to shop this weekend, but customer
service told me no. Not happy that rouge would be excluded from any sale
weekend. Doesn’t seem like good customer service in regards to how they
are handling this.
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
* nevermind, I found the answer. Thank you, anyway 🙂 ! * Hello! I would
like to know, too. Can rouge members shop with the 20% code this weekend
(Fri-Mon)? Thanks!
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
Hi, I would like to know this too. My local store said that there would
be another Rouge event this month, but wasn't 100% sure of the dates.
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
Hello @Jezmonster7, I'm going to send you a PM shortly with more
information! Best, Steph
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hai can I use the rouge code this weekend.I need to order...
hai can I use the rouge code this weekend.I need to order some more
stuff.
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Re: hai can I use the rouge code this weekend.I need to order...
Hello @farooq, I'm going to send you a PM shortly for assistance! Best,
Steph
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Re: hai can I use the rouge code this weekend.I need to order...
Spoiler (Highlight to read)Thank youThank you
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delivery
I'm a rouge member and I get free 2-3 day shipping, due to high volume
of orders they keep postonding my parcel. It has been a week now I
haven't gotten my packages and they say I have to wait another...
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Re: delivery
Hi @Naylaal I'm sorry for the delay! I will look into this for you and
send you a message with more information.
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help
i don’t remember the birthday i put into my account, but i wanna change
it to my real birthday (november 18th, 2000) how do i do that?
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