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201,096 Posts
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RE: Does Sephora accept VISA debit for online purchases
I use that every time. Never had an issue
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Re: Does Sephora accept VISA debit for online purchases
Hi There, Yes! Sephora.com does accept VISA credit and debit cards. I
will send you a private message so that I can look into this for you.
Thanks! Best Wishes, Janean
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Re: Does Sephora accept VISA debit for online purchases
Do you know if Sephora accepts prepaid visas online?
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Re: Does Sephora accept VISA debit for online purchases
Hi @chloedoyle2002, We do! I would hold on to the credit card gift card
though until you receive your order just in case! -Mali
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Re: Does Sephora accept VISA debit for online purchases
Just tried to pay with a visa debit card, was not possible.Is there any
way to add a debit card, the only options on my account are a credit
card and paypal
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Re: Does Sephora accept VISA debit for online purchases
Hi @Anonymous, I'm sorry for the trouble with placing an order on our
site! Sephora.com currently accepts Visa, MasterCard, American Express®,
Discover Card, and the JCPenney Card. To successfully pla...
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Stolen package
I ordered skincare this past weekend during the VIB sale. Fedex notified
me that it was on their truck and to be delivered today. I then got a
notification that it was left at my front door (I live in...
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Missing item: Daring Destination gift
Hello! I received my daring destination gift set but I am missing the
watermelon mask. Best,Annie
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Re: Missing item: Daring Destination gift
Hi @Alan0201, I'm sorry to hear this! I'll send you a private message to
help. Best regards, Laurie
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Add points to account with receipt?
I recently made a purchase at Sephora and used my VIB card so I could
get points from the purchase. However, the points were never added and I
would like to somehow get them added because I spent quit...
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Re: RE: Add points to account with receipt?
Hi @Jotaa, I'll send you a private message requesting a clear photo of
your receipt so I may assist further. 🙂 Warm regards, Laurie
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Re: Add points to account with receipt?
Hi @Justice0924, I'm happy to assist. 🙂 I'll send you a PM requesting
more information in just a moment. Best regards, Laurie
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Expired Product sent to me
I opened my Sephora favorites skin wonderland gift set and the SKI-II
essence is over a year expired.
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Re: Expired Product sent to me
Hi @katiehocut21, We apologize for any confusion caused! We have
confirmed with our merchant team that at the bottom of the SK-II item in
the Sephora Favorites Skin Wonderland set is the manufactures ...
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Is it possible to create a new group? I’m interested in Gluten-Free Makeup for fellow celiacs and GF makeup lovers.
I was recently diagnosed as celiac, meaning bye-bye gluten, bye-bye to
all my favorite bready foods and beverages; but worst of all, bye-bye to
all my favorite lip products. I’m currently rebuilding m...
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Is it possible to create a new group? I’m interested in Gluten-Free Makeup for fellow celiacs and GF makeup lovers.
good idea, I'm also gluten free
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Re: Is it possible to create a new group? I’m interested in Gluten-Free Makeup for fellow celiacs and GF makeup lovers.
Hi @AnaBanana095I was diagnosed with celiac too!! And I have been
struggling with gluten free products as well. Started a thread yesterday
regarding makeup and skincare products.
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Re: Is it possible to create a new group? I’m interested in Gluten-Free Makeup for fellow celiacs and GF makeup lovers.
Hi @AnaBanana095, Thank you for sharing this inquiry and feedback with
us! I recommend that you post this in the "Beauty Insider Community
Feedback" thread (linking below). We sincerely appreciate you...
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Sugar Peach palette arrived damaged
To say the least lol. They don't have it at my local Sephora so posting
here to get a replacement.
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Re: Sugar Peach palette arrived damaged
Hi @Shawna1570 Oh no! I'm so sorry to see that your palette arrived in
this condition. I will send you a message to help.
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Missing item from order
I received my order days before and I was missing one item I have
purcahsed. The receipt did not include the item as well.
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Re: Missing item from order
Hi @Anonymous I'm sorry to hear that! I will send you a message to help.
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Re: Missing item from order
Hi,Thanks for you reply. I want to reply you but got error said "You
have reached the limit for number of private messages that you can send
for now. Please try again later." I missed Kiehl's Since 1851Bright
Delights ITEM 2123347.
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HOW CAN I LINK MY VIB CARD TO MY ONLINE ACCOUNT?
I need help!!!!! I want to shop online but have stopped my self because
I want to get my points!! Thank you!! Marisela
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Re: HOW CAN I LINK MY VIB CARD TO MY ONLINE ACCOUNT?
Hi @Anonymous, This message has been moved to the Customer Support
group. If you still need assistance with this, please send me a private
message with your registered email address and Beauty Insider...
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Re: HOW CAN I LINK MY VIB CARD TO MY ONLINE ACCOUNT?
@Anonymous Call customer service 1877Sephora they can help you 😋
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Sephora can't look up my account phone # or email
Every time I shop in store, the cashier asks for my rewards phone
number. They type it in correctly but it isn't found. Next they ask for
my email address; they type it in correctly and it doesn't wor...
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Re: Sephora can't look up my account phone # or email
Hi @Goober94, This thread has been moved to the Customer Support group.
I'm sorry to hear about this! Please send me a private message
confirming your registered email address and 10-digit phone numbe...
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Re: Sephora can't look up my account phone # or email
@Goober94 I would call customer service to address all your concerns.
They would be able to help you faster.
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Lost package
Hi, Can someone please help me? I have a package that was supposedly
delivered according to the tracking, but I never got it. I checked the
lockers, the apartment rep, my front door,... and nothing. T...
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Re: Lost package
Hi @Brittanyng I'm sorry to hear that you didn't receive your order. I
will send you a PM to assist you further.
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Re: Lost package
Can you have it delivered to your office? For years I kept a box at my
local UPS store to get all of my deliveries. That way there is a
signature trail. In 12 years I never had a package lost that way...
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Samples missing?
I don't know if anyone can help me with this. I made an order during the
VIB sale and while I was finishing up, I saw that the amount of free
samples have decreased from three to two. It was a bit sad...
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Re: Samples missing?
I feel your pain. I received my order today and there was ONLY the
product I ordered inside. No samples, no 100 perk. I called and the
Sephora rep said she would give me 25 points for the samples, and...
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Re: Samples missing?
Hi @hellopatricia, I can confirm at this time, we include two free
samples with our online order. I will send you a PM to assist you with
your order. Thanks! Best, Rebecca
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