Bizarre Concierge Experience

[tinytinytiny]

So I add a Beauty Offers promo to an order only to have it removed an hour-ish later, got an “out of stock” email. A lot of the samples included in the promo set I want are travel sizes of items I already use so I’m pretty annoyed. I call Rouge Concierge and am told that the set is only temporarily out of stock. I ask that since this lapse in stock is temporary, if I may have one sent to me once they’re back. Concierge operator says my email address will be enrolled in a restock notification, and that I should get a message once the promo bag is back. At this point, I should call the Rouge line again, explain said situation once more and finally have promo bag sent to me. I was given 250 points for the inconvenience and was satisfied with my service- until tonight. I reached out via Sephora live chat to inquire on the status of the restock, only to be told (check screenshot) that there is no such thing as a restock notification on a promo? I know this is a certain amount of effort for deluxe samples but even if the item I purchased in said order was not online only, I still would have placed a $50 minimum online order just to get the sample set (worth $$$ in itself) Can a mod step in here, please?

[fieldsofclover]

@tinytinytiny  Post this in the Customer Support group so that a mod is sure to see it ❤️

[tinytinytiny]

@fieldsofclover thank you for the tip! I just posted over there instead ❤️

[HelenBT]

Hi @tinytinytiny,

I will send you a PM to assist you shortly. Thank you!

-Helen