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Post in Customer Support

Received someone else’s package

I thought my package arrived today, it was addressed to me and I got email confirmation. I opened it up and it is someone else’s. I do not have a way of printing a return label and sending this back. It’s a big package I can’t just stick in the mail I’m expected to drive to a post office and pay for tape and packaging to return something that was a Sephora error? I also am now without my product that I needed and someone else is without  theirs.

Re: Received someone else’s package

Hi @nothingisworkin I'm so sorry to hear that you received the incorrect order. I will send you a message to help.

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