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200,501 Posts
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Re: No free samples?
Hi @LondonCarpenter, I'm sorry to hear that! I am sending you a private
message to further assist. Regards, Kevin
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Re: No free samples?
My order from last week, arrived yesterday (2/1), did not have a single
sample inside. Not even one substitution.It came from the Abderdeen,MD
warehouse. Last year, 60% of my orders had no samples, th...
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No free samples?
You asked how common it is to not receive samples. From my experience
and from reading others past comments concerning this, I'd say it's not
uncommon to occasionally not receive any samples. I receiv...
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Question
Hi all! First time bought stuff off Sephora. Was excited for the samples
I had selected with what I had purchased. Package came, but got samples
I had not selected at all?! Huh? Can someone explain it...
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Re: Question
Hi @RED9215! I'm sorry to hear that! Sometimes the free samples selected
can be substituted if out of stock when your order is being packaged. I
apologize for any inconvenience! Regards, Kevin
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Re: Question
The brush I ordered arrived in a huge box, and NO samples. None. My
order was processed by the Aberdeen,MD warehouse. I was rewarded points
for the issue but I really would've preferred the samples I ...
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service in store
I have an appointment for a service in a Sephora store scheduled for
8:30am, but the store itself doesn’t open until 9:30am. Is that common?
Has anyone experienced this before? Thanks!
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Re: service in store
Hi @insider2223, You may want to check with the store to make sure that
you were scheduled correctly. I hope that this helps. Best, Zakiya
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Return-Have Receipt No Box
I bought a brush I’m really not happy with. I have the receipt, it’s
only been about 7days, but no box. Can I get a refund?
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Re: Return-Have Receipt No Box
@ElPen321, I am sorry to hear that the brush did not work out! You
should not have any issues returning it to your local Sephora store with
your original receipt. If you have questions about your retu...
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Color Iq
what does the color iq mean? the Sephora store I went to told me that
mine was 2y04 but I have no idea what that means and they really didn’t
explain to me what that meant.
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Re: Color Iq
Hi LilMissRedneck, You can view more information about our Color IQ
here! You can view different foundation recommendations based on your
color IQ. https://www.sephora.com/color-iq
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Missing package
My order emailed me saying it was delivered today 2/1/19 but nothing was
on my porch or my mailbox I am so upset I don’t have the money to order
again
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Re: Missing package
Hi @madi0801, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Hourglass Ambient lighting powder (mood)
Can anyone tell me when the Hourglass Ambient lighting powder in the
color mood will be in stock in Canada? Both stores and online have been
sold out for some time.
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Re: Hourglass Ambient lighting powder (mood)
Hi @Eva2019, I'm sorry, it doesn't look like we have an estimated
restock date for Mood Light. But I recommend signing up for the email
alert on the product page to be notified as soon as it is availa...
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RE: Re: Hourglass Ambient lighting powder (mood)
Thank you Danee for getting back to me so quickly. Yes I’ve requested an
email alert I’m just anxious to pick up the product as it’s a beautiful
color. It’s even sold out on line in the US. Hopefully it will be
available soon. Thanks Eva
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Re: Sephora Pro Palette Vault
Hi @AprilSu, As this item was limited edition, we most likely won't be
restocking it on our website. I'm sorry about that! Always, Danee
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Card not working
I keep getting this "Payment error - your payment could not be
processed. Please verify that your card number, expiration date and cvn
are correct and that your billing address matches what the bank h...
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Re: Card not working
Hi @Kathy97, I'll take a look further and I'll send you a private
message to help shortly. Thank you! Best regards, Laurie
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Wrong Product Reviewed
Hello! I accidentally reviewed the wrong product and wanted to see if it
could be deleted so I can select the correct one. Thank you!
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Re: Wrong Product Reviewed
Hi @StellarLlama I have removed that for you. It should come down within
24-48 hours.
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Order didn’t go through but card charged
Do I place my order again or wait for the money to go back into my card?
Will it go back to my card? It doesn’t pop up on recent orders and my
beauty insider points didn’t go up. Help?
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Re: Order didn’t go through but card charged
Hi @Jenna2423, I will take a look into this and I will send you a PM
shortly. Thank you! Best, Rebecca
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Cancelled order with gift card
I bought the peaches and dream set from too faced and it was $70 w tax.
My order got cancelled because it was out of stock but I had already
ordered and paid for it w my gift card (bc I don’t have a c...
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Re: Cancelled order with gift card
Hi @hailene, I will look into this and send you a PM shortly. Thank you!
Best, Rebecca
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Add Point??
Today was my first time shopping at Sephora but I was in a rush so I
didn’t set up a beauty insider account while at the store. How do I add
my points to my account?? I really don’t want them to go to waist.
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Re: Add Point??
Hi @LollipopDagen, I would be happy to assist you with this. I will send
you a PM now. Best, Rebecca
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100 point issue
I have just qualified to redeem my pts for $100 to spend. anybody know
how I can add this? or is it just in store?
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Damaged in shipping
Just received my Dolce & Gabanna Light Blue perfume and the top wasn't
screwed on tight. Thus it was half empty when I opened the box. Though
the box is thoroughly saturated with the most amazing scen...
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Re: Damaged in shipping
Hi @Firefly7071, I'm so sorry to see this! I'll take a look further and
I'll send you a private message to help shortly. Warm regards, Laurie
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Re: Rewards Bazaar updates suck😣
Hi @CreoleModish, I'm sorry for any disappointment caused and thank you
for your feedback regarding the Rewards Bazaar selection. We value your
feedback, and I'll share this with our teams for further improvements.
Thank you! Best regards, Laurie
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