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200,281 Posts
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Missing Beauty Insider Points
I just logged into my Sephora account for the first time in a few weeks
and I'm suddenly missing quite a few of my beauty insider points. Last
time I checked I had around 200 points and now I down to ...
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Re: Missing Beauty Insider Points
Hi @Bormine, I'm sorry to hear about this! I'll look into it then send
you a PM. Always, Danee
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Missing item
Missing product and they said they would check with warehouse. And
that’s it. They stopped responding to my emails asking about the
progress.
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Re: Missing item
Hi @Anonymous, I'm sorry to hear an item was missing from your package
and that you haven't received a response to your email! I'll send you a
PM to assist you. Always, Danee
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Payment Error
Hi,I have tried to place an order multiple times, and it keep saying
that there is a payment error. My card number, billing address and cvc
are all correct.
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Re: Payment Error
Hi @nessaveillette, I'm sorry to hear that! For issues placing online
orders, please call us at 1-877-SEPHORA (1-877-737-4672) so we can help
try and place the order over the phone! Our agents will be...
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Re: Rouge $100 rewards
Hi @EllenXian, Rouge Rewards are released every Tuesday and Thursday on
our rewards page at 9am pst! I recommend checking back here:
http://sephora.com/rewards Please note, they are available while
supplies last. Always, Danee
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Expired beauty bonus with current beauty offers Sephora play with $50 purchase?
Why does Sephora posts (plus a beauty bonus) offer if it is an expired
points card included in the box?
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Re: Expired beauty bonus with current beauty offers Sephora play with $50 purchase?
Hi @origene, I'm sorry to hear your PLAY! PASS has expired! I'm going to
send you a PM to assist you further. Always, Danee
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Lawless foundation pump
Just ordered and rcvd this foundation and sat there for 20minutes trying
to get the pump to work. Nada. Gave up and just used it straight out of
the bottle. Any ideas to fix it? Or how to order a replacement pump?
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Re: Lawless foundation pump
Hi @Larke04, I'm sorry to hear that! We don't have just the replacement
pumps available, but I will send you a private message to further
assist! Regards, Kevin
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Received a broken item
Spoiler (Highlight to read) Does Sephora replaced broken items like this
without having to return? Unfortunately this one is unsafe to handle. I
cut my finger pretty badly when opening!
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Re: Received a broken item
Hi @c8linb, I'm sorry to hear that! I am sending you a private message
to further assist. Regards, Kevin
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I did not receive any free samples with my order
Hi, I spent over $200 last week and was expecting 2 free samples to come
with my order and I did not receive any. I understand that in the case
my selections are unavailable, I would get substitutions - yet this was
not the case.
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Re: I did not receive any free samples with my order
Hi @Anonymous, I'm sorry to hear that! I am sending you a private
message to help. Regards, Kevin
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Did you reach Rouge before the gifts changed?
Hi, I reached Rouge early january, I got 750 points as a Rouge gifts.
Now they are saying “we” can choose a 2019 gift and will get another
gift when we reach Rouge. So do I miss out on this because I reached
Rouge “too early”?
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Re: Did you reach Rouge before the gifts changed?
Hi @EllaJoksimovic It sounds like you requalified before the tier gifts
based on last year's status were available. I will look into this for
you and send you a PM with more information.
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January box
when does the January box arrive? I just joined and ordered the Jan. box
around the 19th.
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Re: January box
Hi @Nae1000! As you signed up for our PLAY! Subscription Box on 1/19,
you'll receive your first box in February 🙂 Please note, all PLAY! by
SEPHORA boxes will arrive within a three-to-five day period...
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Re: January box
@CatGodMother I will look into this for you and send you a PM with more
information.
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Points Redeemed at the store by NOT me?
Hello Sephora, i was wondering why I had negative 300!! points on my
reward accoubt and after going through my account and orders I realized
the following below which just blows my mind:1) I made a re...
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Re: Points Redeemed at the store by NOT me?
Hi @sunny0629 I will be happy to look into this for you and will send
you a PM with more information.
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Forgot my gift
Hi there, I was at the eaton centre location yesterday and the cashier
told me I have a gift (eyeliner set). In the end she forgot to give it
to me and I forgot about it too. Is it possible for me to ...
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Re: Forgot my gift
Hi @ladyburd, I'm sorry to hear that! I recommend contacting the Sephora
store directly and request to speak with a Store Director for further
assistance. If they are unable to assist you, please send me a PM. Thank
you! Always, Danee
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You guys do realize that by having no 100 point perks or promos that you are losing business??
I’m not going to order without a promo.. the only one you have right now
is the hourglass foundation and the lightest shade that you are offering
for the promo is at least 5 shades darker than my skin...
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Re: You guys do realize that by having no 100 point perks or promos that you are losing business??
Hi @courtneybrad The 100 point perks are refreshed in the beginning of
each month and we do add new promos frequently, so please check back!
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Haute Hydrators
Today's Spotlight Saturday ad on the app shows a Sephora Favorites kit
called Haute Hydrators but I cannot find it anywhere. It looks cool and
I would love to check ot out more. Is it coming soon?
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Re: Haute Hydrators
Hi Bookwyrmm, We are out of stock on our US site. I recommend checking
with your local store directly for more information on availability.
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Where is this kit?
I’m interested in the Sephora Favorites Haute Hydrators kit, but I can’t
find it on the website. It’s shown on the home page of the app & I
briefly saw it sometime this week, but you couldn’t click on...
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Re: Where is this kit?
Hi Ak9810, We are out of stock on our US site. I recommend checking with
your local store directly to see if it is available.
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Missing points
I had well over 1000 points, now I’m down to 950. I haven’t spent them
on anything. Anyone experience this??
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This item cannot be shipped to your location
Hi I was planning to order the STILA - 3D Dazzle Mini Glitter & Glow
Liquid Shadow Set but when tried to click checkout, it says “this item
can not be shipped to your location” (which is an US address...
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Re: This item cannot be shipped to your location
Hi @maghk, I'm going to send you a PM to request for a bit more
information! Always, Danee
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Never received playbox
This is like the 5th time that I haven't received my play box. super
frustrating. i just tracked it again and it is going back and forth
between places. refund me or send a new one out. this is ridiculous. it
was supposed to be delivered 6 days ago.
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Re: Never received playbox
Hi @Marrrryyyyy, I'm sorry to hear you haven't received your January
PLAY! box! I'm going to send you a PM. Always, Danee
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I need help with why my card wont work at checkout
It works now and my billing is updated, thank you:)
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