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Post in Customer Support
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Firefly7071
NEWCOMER I Rouge
‎01-31-2019 05:49 PM
‎01-31-2019 05:49 PM

Damaged in shipping

Just received my Dolce & Gabanna Light Blue perfume and the top wasn't screwed on tight. Thus it was half empty when I opened the box.  Though the box is thoroughly saturated with the most amazing scent, iIMG_0619.jpegIMG_0620.jpegs it possible for me to have a new bottle sent?  What do I need to do?  Thanks!

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2 Replies
LaurieBT
MOD Rouge
‎01-31-2019 06:27 PM
‎01-31-2019 06:27 PM

Re: Damaged in shipping

Hi @Firefly7071,

 

I'm so sorry to see this! I'll take a look further and I'll send you a private message to help shortly.

 

Warm regards,

Laurie

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1 Reply
Firefly7071
NEWCOMER I Rouge
‎02-01-2019 03:13 AM
‎02-01-2019 03:13 AM

RE: Re: Damaged in shipping

Excellent customer service! Thank you!!!
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1 Reply
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  • 2 replies
  • ‎01-31-2019 05:49 PM
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Photos2
  • IMG_0619.jpeg
  • IMG_0620.jpeg