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198,957 Posts
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Re: Missing samples
Hi @dreamerb, I'm sorry your samples were missing from a few of your
online orders! I'm going to send you a private message as well to help.
Always, Danee
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FedEx lost my package
I’ve seen a few other posts on here about this too, and it’s true, FedEx
is terrible! My package was supposed to have arrived the 31st, but
there’s nothing, four days later. I’ve never had this proble...
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1 Reply
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Re: FedEx lost my package
Hi @Anonymous, I'm so sorry to hear you haven't received your package
and for your experience! I'm going to send you a PM in just a moment.
Always, Danee
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Beauty insider
I just received my order today and I used my beauty insider points for 2
products and picked 2 samples. I never received my glam glow sample I
had ordered and I’m really sad cuz I love the glam glow c...
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Re: Beauty insider
Hi @allieshadowz, I'm sorry to hear your Glamglow sample was not sent!
I'll send you a PM in just a moment to assist you further. Always, Danee
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No samples
I am a Rouge member that places order often, but many times I do not
receive my selected samples or any samples at all. I have contacted
customer service several times about this, but the problem is p...
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Re: No samples
Hi @xomoxu, I'm so sorry to hear your samples were missing from your
package once again! I'm going to send you a PM to assist you further.
Always, Danee
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Re: Review
Hi @renne8! I just removed the review for you! Please allow 24-48 hours
for it to be removed from the product page. Always, Danee
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cancel
I am so upset with your company how do I close my account and my beauty
Insider I will no longer be purchasing anything from Sephora.
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Re: cancel
Hi @Arigigi, I'm very sorry to hear this! I'll send you a private
message shortly to assist. Warm regards, Laurie
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Re: I didnt hear back from you.
Hi @Arigigi, Laurie is currently out of the office and will be returning
tomorrow. She will most likely respond to your private message tomorrow!
I appreciate your patience!
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she only email me asking me for details and I explained t...
she only email me asking me for details and I explained to her the
details and I've never heard back from her until now I haven't heard
anything
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Re: you never reply back to my problem
Hi @Arigigi, Sorry to hear that. Upon further review, it appears that
Laurie has sent you a PM regarding further assistance. Were you able to
view her PM? -Helen
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Be very careful....
Hi everyone Be very careful and check your bank cards, transactions when
dealing with Sephora. I had a large order a few days ago, 711.00, but
not only was I charged for that order, but i was charged ...
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Be very careful....
you will be lucky to get anyone who even gives a hoot. seriously. no one
cares how much you spend if you aren't one of their buddies you are
invisible.
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Linking BI card to an online account
Please help! I have a beauty insider card but I don't have an online
account. How can I link these two together? Please let me know thank
you!
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1 Reply
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Re: Linking BI card to an online account
Hi @Anonymous, While you will not be able to link your accounts on your
own, I am going to send you a message to help!
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Wrong item shipped
Hi, I ordered Bite Beauty Amuse Bouche Liquified Lipstick in Puree, but
received it in Cassava instead... my order number was:. Is is possible
for Sephora to reship the Puree that I actually ordered? Thank you
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Re: Wrong item shipped
Hi lemonbabe, I am sorry to hear that the item was missing, I am going
to send you a message shortly.
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Will the brand Mario Badescu be coming to Sephora Canada?
Will this brand be coming to Sephora Canada?
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Re: Will the brand Mario Badescu be coming to Sephora Canada?
@anonymous8888, We do not have that information available yet however, I
will be sure to share your suggestion with the appropriate contact
within our company. Thank you.
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Order returned to sender
Hello,I just checked tracking for my order, and it says it is being
returned to sender due to insufficient address. I have received 2 other
Sephora packages within the last week. Will my order be rese...
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FedEx shipping is not as dependable as UPS
I placed an order last Tuesday, realizing that even with 2 day shipping
it could potentially be a little delayed because of cyber Monday, but
Wednesday it showed that it was taken to a FedEx facility ...
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Re: FedEx shipping is not as dependable as UPS
Every time I order from Fedex, something always goes wrong. I placed an
order for the sale on sale event. The delivery guy put a note saying the
"buzzer not working" and put return to sender. I tried ...
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FedEx shipping is not as dependable as UPS
Yeah, every time I order from Sephora I have the worst issues with
FedEx. They are literally trash. You're so lucky you got the other
option to have UPS deliver 😞 FedEx is so unreliable. They're always so
slow and deliver packages so carelessly.
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Re: FedEx shipping is not as dependable as UPS
Hello @Kiki413, I'm going to look into this for you and send you a PM
shorty with more information! Best, Steph
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Double Charged?
Made my first purchase with Sephora on the 2nd and spent $119.45 I was
quite elated about the whole point system and wondered why I hadn't been
shopping with Sephora before. Looked at my bank statemen...
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Re: Double Charged?
Hi @Cactienthusiast, I'm sorry to hear about your experience! I'm going
to look into this then send you a PM. Always, Danee
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broken messed up shadow
my order just arrived today. The cream shadow I had ordered arrived
completely messed up and broken on the inside. Can someone help me with
this?
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Re: broken messed up shadow
Hi @Shanum, I'm sorry about that! I am sending you a private message to
help. Regards, Kevin
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Incorrect Order Form/Packing Slip
Hello,I recently received the incorrect order form/packing slip in my
order. I received someone else's form and I assume someone else received
mine. This is actually the second time this has happened ...
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Re: Incorrect Order Form/Packing Slip
Hi @loveMelle! I can help with that! I am sending you a private message
with more details. Regards, Kevin
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