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200,368 Posts
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Re: SKINGLOW code not working?
Hi @Jkcrick09, I was able to redeem the, "SKINGLOW" promotion on my end.
Please sign out and back into your account and clear your cookies and
history, as this may fix the issue. Please feel free to s...
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Why did they take away 2day shipping from rogue?
Why did they take away some of the benefits of being rouge? Now you get
free shipping instead of two day shipping, but it used to be free
shipping for everyone. This is bogus along with some of the ot...
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Re: Why did they take away 2day shipping from rogue?
Hi @SamanthaGooldy, You can still select free FLASH shipping as your
celebration gift or Rouge clients can receive free shipping with no
minimum purchase amount. I hope that this clarifies. Best, Zakiya
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rewards bazaar caudalie selection cancelled as out of stock but is still listed as in stock?
title explains it. at noon, I placed an order and selected the caudalie
vinoperfect serum. just received notification that it was out of stock
and cancelled from my order. however, I just checked and ...
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Re: rewards bazaar caudalie selection cancelled as out of stock but is still listed as in stock?
Hi @MidAtlanticGirl, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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What monthly box with products inside??
Can anyone tell me about a monthly box I’ve been reading about? How do I
sign up, and is this available in Canada?
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Re: What monthly box with products inside??
Hi @Eva2019, The PLAY! box is a monthly subscription beauty box where
you get a chance to try different beauty products. Unfortunately this
subscription is available to our U.S clients only. I hope this
clarifies. Best, Zakiya
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Re: What monthly box with products inside??
Thank you for responding. It’s unfortunate the program is not available
in Canada 😔. Perhaps in the near future.
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Re: Samples
Hi @Platinum1975, I'm sorry to hear this! I'm going to look into this
further and send you a PM shortly! Best, Steph
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How do I file a complaint against the queens center mall location?
Every time I go into the store the employees are extremely rude. I only
go their because it’s convenient. But I cringe every single time.?
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Re: How do I file a complaint against the queens center mall location?
Hello @Elidiva28, We are very sorry to hear this as this is not type of
service we want our clients to receive. I'm going to send you a PM
shortly for assistance with this. Best, Steph
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RE: Re: How do I file a complaint against the queens center mall location?
I’m not talking to management of the store. The whole staff are
disrespectful. I’ve talked to management. In fact I tried to apply
atthat store several different times. The manager of the makeup depar...
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Re: RE: Re: How do I file a complaint against the queens center mall location?
Hi @Elidiva28, I'm sorry to hear about this experience and thank you for
sharing this feedback with us. I'll send you a private message
requesting a bit more information to assist further. Warm regards,
Laurie
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Re: RE: Re: How do I file a complaint against the queens center mall location?
Yea I’ve been told this before and nothing happens
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Re: RE: Re: How do I file a complaint against the queens center mall location?
Hi @Elidiva28, Please feel free to reply to my PM when you have a moment
for further assistance. Thank you! Best regards, Laurie
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Re: RE: Re: How do I file a complaint against the queens center mall location?
@LaurieBT wrote:Hi @Elidiva28, Please feel free to reply to my PM when
you have a moment for further assistance. Thank you! Best
regards,Laurie@LaurieBT wrote:Hi @Elidiva28, Please feel free to reply
...
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Re: RE: Re: How do I file a complaint against the queens center mall location?
Hi @Elidiva28, I'm sorry, and thank you for clarifying! I haven't
received a reply in my inbox. I'll resend my PM in a moment. Please note
that if you reply to the email notification, the reply will n...
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Re: RE: Re: How do I file a complaint against the queens center mall location?
This is wasting my time. And nothing has been done to correct the
situation.
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Re: RE: Re: How do I file a complaint against the queens center mall location?
Hi @Elidiva28, We sincerely apologize for any inconvenience caused and
thank you for your patience as we try to assist you. I will send you
another private message shortly, as we will need additional ...
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Unsuccessful Authorization
this is my first time buying here and i placed 2 orders and they both
says Unsuccessful Authorization can u explain to me whats going on? ty
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Re: Unsuccessful Authorization
Hi @Anonymous, I will look into this and send you a PM. Best, Rebecca
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Didn’t get Free sample trial size
Has anyone had this issue ?I was very excited to receive my order
yesterday one sample was wrong it was supposed to be a sample of
concealer but instead it’s something I don’t even need or want to try...
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Re: Didn’t get Free sample trial size
Hi @bsanch18, I will send you a PM shortly to assist you. Best, Rebecca
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Redeem the birthday gift in store
Hi I wonder if I could redeem a birthday gift in store rather than
online.
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Re: Redeem the birthday gift in store
Hi @Laylaaaaaa1230, Yes 🙂 The birthday gifts can be redeemed online or
in-store, and you can check out all of the details at the bottom of this
page: https://www.sephora.com/birthday-gift Please let ...
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Product disappeared?!
I put some things in my bag and they either changed or disappeared. I
was the one who asked about the Rouge Reward.
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Re: Product disappeared?!
Hi @divaknits, I'll take a look further and I'll send you a PM to help
shortly. 🙂 Best regards, Laurie
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$100 Rouge Award
I’ve been trying to order online using my $100 Rouge award. It keeps
giving me an error message and telling me to try again. Every time I try
I get the same message. Can you help?
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Re: $100 Rouge Award
Hi @divaknits, I'm sorry to hear this! I'll take a look further and I'll
send you a private message to assist shortly. Best regards, Laurie
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Bye Bye Under Eye Illumination in “light”?
Want to try the iT Cosmetics Bye Bye Under Eye Illumination concealer
but I can’t seem to find it in “light.” Does Sephora sell this shade?
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Re: Bye Bye Under Eye Illumination in “light”?
Hi @VikingBrit, It looks like shade "light" in the illumination formula
is only available on our Canadian site at this time. I'm sorry for any
inconvenience! I suggest checking with your local Sephora...
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Birthdate
I entered a random birthdate when I Horst signed up for VIB. Could you
please update my date of birth to 1/31/88? Thank you!
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Re: Birthdate
Hi @AJL124, I have updated your birthday to 1/31/1988. Happy early
birthday! Best, Steph
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Makeup arrived FROZEN
I recently ordered over ~$300 in makeup and haircare products. I could
see on my phone that the ordered was delayed because of weather and
sitting in the delivery truck for ~2 days. When it arrived I ...
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