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200,670 Posts
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Double charged again
If I knew Sephora was going to hold an extra $151 of my funds for a few
business days, I wouldn’t have even bothered placing this order. Now
$300 has been taken out of my account. When I order somethi...
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Re: Double charged again
Hi @Danixcalifornia, I'm sorry for the confusion! In reviewing your
account, it appears that one of our representatives recently assisted
you and advised that the first amount you're seeing is a tempo...
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1 Reply
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Re: Double charged again
I understand it is not a double charge, but it is still twice the amount
taken out of my account so it may as well be. My point is, half that
amount I did not agree to give to you. That money is now i...
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Beauty Offers
Received these two Lord Jones “Beauty Offers” in different orders. I was
shocked by how empty the first one was, only to receive an even emptier
one! 😞.
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Re: Beauty Offers
Hi @ynga, I'm sorry for the trouble and I'll send you a message shortly.
Best, Laurie
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Re: points for cash?? Dollars off..
Hi @pinkpepper1984, The $100 Rouge Reward will expire after 90 days of
redemption. With Beauty Insider Cash, you would have the option to
redeem this at checkout online or in-store as long as you have...
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4x Points Not Working?
Is anybody else's 4x points Rouge barcode not working in the store? Mine
was scanned but I only received 1 point per dollar. The workers said it
had been an issue but that it was supposed to be fixed....
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1
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Re: 4x Points Not Working?
Hi @Tiamisu, I'm sorry for the trouble! It can take 24 hours for the
bonus points to be added. I'll take a look further and I'll send you a
message shortly. Best, Laurie
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CHARGED TWICE while my order is not placed
I ordered 3 Sephora items today with a charge of 56$ CAD. I checked my
bank account and it showed that Sephora had charged me twice. When I
checked the Sephora account order placement, it said there w...
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Re: CHARGED TWICE while my order is not placed
Hi @Anonymous, I'm going to look into this then send you a PM! Always,
Danee
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Delivery Status Exemption
Hi, I made sure to contact fleet optics as soon as I received my
tracking information to let them know to give me a call during the
delivery to ensure I receive my package. They said I would receive i...
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Re: Delivery Status Exemption
Hi @Mahnoorshafaat, I’m sorry to hear this! I’ll send you a private
message shortly. Best, Laurie
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I would like to link my existing beauty Insider Card to my online account
Hi, I would also like to link my existing beauty Insider Card to my
online account so I can collect points with my online orders. How do I
go about doing this?
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1 Reply
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Re: I would like to link my existing beauty Insider Card to my online account
Hi @Anonymous, I'll send you a PM to help! Always, Danee
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What happened to the $100 gift cards in the bazaar? are they still doing them?
They used to offer them, and now I haven't seen it in months..
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Re: What happened to the $100 gift cards in the bazaar? are they still doing them?
Hi @brklynmarge, Yes, we still offer the $100 Rouge Rewards! Please
note, they are released every Tuesday and Thursday around 9am PST. They
are limited and available while supplies last! Always, Danee
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Missing item in my order
Hello, I ordered TWO fresh rose face mask on July 20th, but there is
only one in the package I received on July 24th. What should I do? The
box was perfectly sealed when I got it.
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1 Reply
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Re: Missing item in my order
Hi @Emma2Luna, I'm so sorry one of your face masks was missing from your
package! I will send you a PM to further assist you! Always, Danee
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How do i change my birthday?
I accidentally made my birthday july 5th and would like to change it to
my real birthday august 5th. How do i fix it?
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Lost package
Like many, I buy from the Sephora store a lot. I recently began
purchasing online due to corona virus and just not wanting to go to the
mall. I had a package ordered July 9th and one that was ordered ...
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1
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Re: Lost package
Hi @gvillacr, I'm sorry about this! I'll take a look further and I'll
send you a message shortly. Best, Laurie
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Makeup recycling services?
Hi, I wanted to see if there were any recycling services at Sephora for
empty makeup/skincare containers. I've been trying to recycle more but
have a bunch of makeup/skincare bottles that end up in th...
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Re: Makeup recycling services?
I would also love this. Depending on your area there may be other
companies or programs though. For example, USA has terracycle and Canada
offers some product recycling through l'occitane.
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Re: Makeup recycling services?
Hi @Yujinlove, We don't have a recycling program at this time but this
has been forwarded to the appropriate department for consideration!
Always, Danee
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IG Content Terms of Use
Thank you for agreeing to allow Sephora USA, Inc. (“Sephora”) to use the
photograph, video or related content that you originally posted on
Instagram (your “IG Content”). These terms will set forth ou...
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Re: overcharge sale tax ???
Hi @vickiyeeee, I'm going to send you a PM to request for more
information. Always, Danee
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Birthdate Error
Hello! For some reason, my birth year is showing up as 1800 on my
account. Could this be changed to 1999? Thank you!
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1
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1 Reply
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| 1 Hearts |
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Order not received
I placed my order on 16th of July, got the confirmation mail. My
delivery suppose to be on 27th July. However, I got the message that due
to COVID my delivery can be anytime sooner or later than the e...
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3
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Re: Order not received
Hi @Sunflower2895, I'm sorry to hear about this! I will take a look at
your order then send you a PM. Always, Danee
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Re: Order not received
Hello Danee, I have asked everyone in my house, even the neighbours. I
have also been to local mail services. They haven’t received any package
either. They are saying it has been delivered but I don’...
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1 Reply
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Re: Order not received
@Sunflower2895 In reviewing your account, it looks like you've already
been assisted. If you have additional questions or concerns, please
reply directly to my private message instead of posting publicly. Thank
you!
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no points
I placed an order, used that promo code to have added points but they
didn't show up? not sure why my points didn't go up because I spent
almost $200
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Delete a review
Hi , I was writing trying to write my review but accidentally submitted
before I finish it .I am trying to edit or delete it please. How can I
do that please ?
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Re: Delete a review
Hi @BEEKH, I can remove it for you! Please reply with the brand/product
name. Thank you! Always, Danee
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Lost/Stolen Package
What can I do about Fed Ex saying my Sephora package was delivered and
signed by someone I don’t know? Last package didn’t ask for a signature
and now this one with Fed Ex is missing. I’ve asked every...
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