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200,386 Posts
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When will melt blueprint stack come i. Stock
Hi,I was wondering when the melt cosmetics blueprint stack would come in
stock?
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Re: When will melt blueprint stack come i. Stock
Hi @makeupforme34, My apologies, we don’t have additional restock
details. However please sign up for email notifications on the product
page to be alerted when this becomes available. Warm regards, Laurie
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Re: info
Hi @creamcrow, You can update your email address in your Account
Settings by clicking "Edit" near your email address. If you need any
assistance, please send me a private message with your preferred e...
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Sephora pricing for Foreo UFO is actually for UFO2
So I noticed that before the annual spring sale, a price adjustment was
done for Foreo UFO, increased from $259 to $349. I thought it was
because Sephora plans to roll out the new UFO2 that was announ...
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Re: Sephora pricing for Foreo UFO is actually for UFO2
Hi @Skylas, I will send you a message shortly for more information so I
can take a look further. Best, Laurie
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Product Leak upon receiving
Hi, I got my first order with Sephora in mail today. I opened the
package and found the serum leaked on the cap and the box. Besides that,
I'm not sure how full it should be but it's only 60-70% full ...
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Re: Product Leak upon receiving
Hi @AbrieChu, I will send you a private message so I can further assist
you. Thanks! Best Wishes, Janean
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Re: Product Leak upon receiving
@AubrieChu @I would call/email customer service asap to help you
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Bum bum cream birthday gift
Hi! I just wanted to see if this is how the birthday gift cream
usually comes like. It looks only about half full and kind of used. If
this is normal then no big deal, just wanted to make sure I didn’t get a
used one. Thanks
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Re: Bum bum cream birthday gift
Hi @sportschic, It is normal for the containers to not be completely. We
appreciate your feedback about this and I will forward your feedback to
our teams. Warm regards, Laurie
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Bum bum cream birthday gift
That looks used to me. I would ask for a replacement and send customer
support the same pic.
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I didn't receive my parcel
I placed an order earlier this month and everything was going perfectly.
I got an email that it is delivered and went out to the mail box to see
nothing there. I called my local sephora several times ...
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Re: I didn't receive my parcel
Hi @Anna20009, I am sorry to hear this and I will take a look further. I
will send you a message shortly. Best, Laurie
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Linking Beauty Insider Card to Account
I have been a beauty insider for a few years now but never had the card
linked to my online account. Can you assist? Maggie
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Re: Linking Beauty Insider Card to Account
Hi @Anonymous, I will send you a PM to help! Always, Danee
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RE: Re: Linking Beauty Insider Card to Account
Hi i was wondering if you could help me too. I’m in the same boat as
her. I have been a beauty insider for a while but never linked my cars
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Re: RE: Re: Linking Beauty Insider Card to Account
Hi @Anonymous, I'm happy to help! I'll send you a message shortly
requesting your registered email address, phone number, and Beauty
Insider card number. Warm regards, Laurie
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Why do my reviews never say “Verified Purchase” when they are?
I have written multiple reviews for products I have purchased through
Sephora, but never once has any of them included the “Verified Purchase”
tag. I have looked for the place to verify my purchase ev...
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Re: Why do my reviews never say “Verified Purchase” when they are?
Hi @ilamarie10, If you purchase a product online, then write a review of
it within 60 days of your purchase, you'll see it accompanied by a
Verified Purchase badge once your review has been published!...
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RE: Re: Why do my reviews never say “Verified Purchase” when they are?
Thank you for the reply! I do use the same Sephora account, so perhaps I
haven’t been doing my reviews within the 60 day limit. I definitely
purchased some of the products in store rather than online,...
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Empty box without product
Hello, I just received my order in the email and received an empty
product box of what I ordered. How do I get this fixed??empty product
box!
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Re: Empty box without product
Hi @kaa1125, I will send you a private message so I can assist you with
this. Thanks! Best Wishes, Janean
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Almost a week and still waiting for my package due to OnTrac? Why is this unreliable carrier still used by Sephora?
They have been attempting to deliver for a week, and mysteriously the
door tags they leave are never found, also they have said they attempted
delivery when I was literally outside. I’ve been a Rouge ...
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Re: Almost a week and still waiting for my package due to OnTrac? Why is this unreliable carrier ...
Hi @SFAquarius, I am sorry about that! I will send you a private message
so I can look into this for you. Thanks! Best Wishes, Janean
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Wrong shipping address
Help! I submitted an order yesterday and just realized it had went to a
wrong address. I live in a different city now, how do I go about fixing
this issue?
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1 Reply
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Re: Wrong shipping address
Hi @Marlyschatz, I will send you a private message so I can assist you
with this. Thanks! Best Wishes, Janean
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Exception Delivery Status
I got an exception status for my sephora online order that was supposed
to be delivered today. What should I do?
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Re: Exception Delivery Status
Hi @Lorrangela, I'll look into this and I'll send you a message shortly.
Thank you! Best, Laurie
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Former Employee W-2
I am a former employee, and I believe the federal income tax withheld
has been reported incorrectly on my W-2. Who can I contact about this?
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Re: Former Employee W-2
Hi @Megs92, We recommend reaching out to the leadership team or HR at
the store directly. Thank you! Warm regards, Laurie
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order says delivered but I don't see it
my package said it was delivered yesterday but i dont see it?? it said
it was delivered to “safe drop”? i got the notification of it being
delivered and i came home, it is no where to be found, i’m very
disappointed. where is my order? please help !!
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Re: order says delivered but I don't see it
Hi @xSimerz, I'm sorry to hear you haven't received your package! I will
send you a PM in just a moment. Always, Danee
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Lost package
I checked my order status and it says my package was delievered at my
front porch but I never received anything. I don’t know what I do. I’m
so sad. 🥺☹️
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Re: Lost package
Hi @Anonymous, I'm so sorry to hear that! I will send you a PM to
further assist. Always, Danee
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Unsuccessful Authorization
For the past 5 months my orders keep going to “unsuccessful
authorization” and each time I have to call Sephora to fix the issue.
They initially told me that it looked like my account was being
shared...
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Re: Unsuccessful Authorization
Hi @DuckE806, I am sorry for the trouble and I will take a look further.
I will send you a message shortly. Best, Laurie
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Full make over certificate
Hello, I have 2 full make overs certificate and they expire on jan 1
2021. Could you extend the expiry date ? No services available because
of Covidé Thanks,
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Re: Full make over certificate
Hi @NanaTe, While our stores slowly reopen, in-store services remain
temporarily unavailable. Members have until December 31, 2020, to
redeem, pending future announcements about store operations. We w...
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