Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,896 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Unable to track New order
Hi @EveHrdz831, I received your PM and will be responding shortly.
Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Received wrong invoice with order - other customers info on invoice
So I received one of my orders the other day, and upon opening the
package, all the items I ordered were inside plus only 1 sample instead
of two. I was about to put the invoice in my shred pile when ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Received wrong invoice with order - other customers info on invoice
Hi @Aphrodite2434, I'm truly sorry to hear you received the incorrect
Order Invoice in your recent package! I will send you a PM in just a
moment. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
I need some help to change my birthday
Hi, when I created my account I chose a random birthday, but I want to
have my real birthday (November 8th 2002). How can I do this?
0
2
| 0 Hearts |
2 Replies
|
| 1 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Missing4x the points
I made a few purchases during the recent 4 x the points for Rouge
members however the points do not show up in my account? Can someone
please look into this and make sure my points are added. Thx
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing4x the points
Hi @Dublincalling, Sorry to hear that! I'll look into this then send you
a PM. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Missing items
I am missing 2 items from my order received today. Items were listed in
shipping emails and packing slip, but were not in my package. Who do I
contact to receive my items?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing items
Hi @ElizaJane11, I'm sorry to hear that! I'm going to send you a PM.
Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Missing items from my order
Had so many issues with this order. And now I’m missing a few items 😒😒
can someone help me?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing items from my order
Hi @intuitive, I'm sorry to hear about this! I will send you a PM to
further assist. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Product being discontinued?
Is the Shiseido Urban Environment Tinted UV Protector Broad Spectrum SPF
43 1 being discontinued in Sephora?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Product being discontinued?
Hi @SurprisedLemur, I am showing this item as still in stock on
Sephora.com and on Sephora.ca. Thanks! Best Wishes, Janean
0
1
| 0 Hearts |
1 Reply
|
|
Re: Product being discontinued?
Hi @JaneanBT , it's out of stock now, and one of the shades has
completely disappeared from the website?
0
0
| 0 Hearts |
0 Replies
|
|
Package delivered inside contents were at 95 degrees even though I immediately received it as soon as it was dropped
I usually go into the store but because of Covid decided I had waited
long enough and decided to order online for the first time. I had a
large order and it came a day later than originally stated, bu...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Package delivered inside contents were at 95 degrees even though I immediately received it as...
Hi @saragraz, I'm sorry for the condition of the items you received! I
will send you a PM to further assist you. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Order # 30258228117
Ordered placed before applying for my code LUXETRIAL code. Would like to
add code please. Please add to order. Thank you very much.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order # 30258228117
Hi @ruffrider, Once an order has been placed, regretfully, we're unable
to modify it. I will send you a PM in just a moment. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
3 Replies
| |
|
RE: Survey by Beauty Insider?? Is this approved by Sephora?
This was sent to me yesterday by private message on this app.
0
2
| 0 Hearts |
2 Replies
|
|
Re: RE: Survey by Beauty Insider?? Is this approved by Sephora?
Hi @makeupjunkie65, Thank you for bringing this to our attention! I will
look into this further and handle it accordingly. I do not recommend
clicking on any links in the message. Always, Danee
1
1
| 1 Hearts |
1 Reply
|
|
RE: Re: RE: Survey by Beauty Insider?? Is this approved by Sephora?
Definitely didn’t click!! Looks like a phishing scam.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
5 Replies
| |
| 0 Hearts |
4 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Missing return
Hi, I returned several items via the Sephora return by mail option, from
order #, it’s been a LONG time since I sent them back and have no refund
or confirmation of return received to date - I underst...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Missing return
Hi @LauraLawya99, I will send you a PM to provide you with more
information! Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Re: Missing return
@LauraLawya99 I'd suggest contacting customer service by posting in the
Customer Support Group...that's the only place mods are guaranteed to
see your post and offer assistance.
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Damaged item
I just received an online order and one of my items (brow powder) is
broken and completely smashed. I’d like a replacement if possible but
I’m assuming I can’t get one because it is currently out of stock so do
I get a refund or ???
0
1
| 0 Hearts |
1 Reply
|
|
Re: Damaged item
Hi @cassanielle, I am sorry about that! I will send you a private
message so I can assist you with this. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Link my beauty insider card to my on line account
How do I link my beauty insider card to my on line account?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Link my beauty insider card to my on line account
Hi @Gabym44, I will send you a private message so I can assist you with
this. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
