Order not received

[Sunflower2895]

I placed my order on 16th of July, got the confirmation mail. My delivery suppose to be on 27th July. However, I got the message that due to COVID my delivery can be anytime sooner or later than the estimated delivery date. Then when I checked the tracking detail of my order yesterday on 20th July my estimated delivery was showing 26th of July. However, when I checked the prefer status today in the morning. It says that my order has been delivered on 19th, which is bizarre cause I haven’t received any order on 19th. 
This is so disappointing. I need to know where my order went. 

[DaneeBT]

Hi @Sunflower2895,

I'm sorry to hear about this! I will take a look at your order then send you a PM.

Always,

Danee

[Sunflower2895]

Hello Danee,

I have asked everyone in my house, even the neighbours. I have also been to local mail services. They haven’t received any package either. They are saying it has been delivered but I don’t have it. I have been home the whole day on 19th, when the parcel was supposed to be delivered.

Please help me with the matter. 

[DaneeBT]

@Sunflower2895 In reviewing your account, it looks like you've already been assisted. If you have additional questions or concerns, please reply directly to my private message instead of posting publicly. Thank you!