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201,076 Posts
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Re: rewards bazaar $100 certificate fulfillment
Hi @seekingtruth, It may take up to 24 hours to receive the emails! If
you don't receive the 3rd email after 24 hours, please send me or any of
the other mods a private message so we can further assist you. Thank
you! Always, Danee
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RE: Re: rewards bazaar $100 certificate fulfillment
Thank you for the quick response :). Excuse my ignorance, but not sure
how to send a private message...
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Re: RE: Re: rewards bazaar $100 certificate fulfillment
@seekingtruth You can click on my profile here >
https://www.sephora.com/users/daneebt then click "send message" 🙂
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Missing item in my package
I received my sephora package in the mail yesterday evening and i just
opened it today. Only two of my three items are here. Is the third item
being sent on it’s own? Or is it actually just missing??
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Re: Missing item in my package
Hi @susannawyuen, I will send you a PM to further assist. Always, Danee
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Received Broken Palette
The Pat Mcgrath palette from my last order arrived broken and looked
like some of the shadows were swatched. My samples and beauty reward
were also missing. I would like to get a replacement.
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Re: Received Broken Palette
Hi @ivy17, I'm sorry to hear about this! I'll send you a PM in just a
moment. Always, Danee
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Missing sample, opened gloss
Hi, in my recent order, I am sadly missing a shampoo/conditioner sample
that I really wanted to try. Also, the Ilia gloss I got as part of a
beauty promo was opened and used.
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Re: Missing sample, opened gloss
@gc15982 I'm sorry to hear that! I will send you a PM for more
information.
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Looking for my package
I placed an order on 8/27 and it was supposed to be delivered today
(9/1), but USPS tracking says still awaiting item. However, the order I
placed on 8/28 is already delivered. Where can the package be?
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Re: Looking for my package
@darnellsamuels I'm sorry for the wait! I will look into this for you
and send you a PM.
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Bazaar a scam?
For the second week in a row I successfully added a reward from the
bazaar to my account. I waited for exactly 9 am pt and, like I said,
successfully added the reward I wanted. For the second time Sep...
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Re: Bazaar a scam?
Same experience here. Pointed deducted, order confirmed 8/28. I logged
into Sephora today to realize that they had quietly refunded my points,
no email notification this happened either. The 4000 pt p...
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Re: Bazaar a scam?
Hi @charmingpug , Thank you for taking the time to share feedback with
us about your Rewards Bazaar experience. I am sorry that this reward
went out of stock and I understand this can be frustrating. ...
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Re: Bazaar a scam?
This is pretty much the reply I got last week from customer service. I
would like to know why it was removed from my cart? Within 30 seconds
Sephora removed it from my cart without an explanation. I w...
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Order cancelled. Unable to confirm payment information
After placing an order, I have got this message "Your Sephora.com order
xxxx has been canceled because we were unable to confirm your payment
information." What could be the issue because my card has ...
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Re: Order cancelled. Unable to confirm payment information
Hi @Anonymous, I’m sorry to hear this. I’ll take a look now and I'll
send you a private message shortly. Thank you! Best, Laurie
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New email and beauty insider card
I no longer have access to the email I used for the insider card, I
deleted it recently-my old email is linked to my insider card, how can I
link it to my new email? Thanks!
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Re: New email and beauty insider card
Hi @Anonymous, I'm happy to assist! I'll send you a message shortly.
Warm regards, Laurie
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Re: Sephora Hello! 10$ bag
@NargisMiannnn I don't have that information at this time. Please stay
tuned for updates!
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No Order Confirmation but took Money Paybright
I selected paybright as my method to purchase an item, I put in all the
information and when I went to place the order it brought me back to the
main sephora screen and signed me out. It took the mone...
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1 Reply
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Re: No Order Confirmation but took Money Paybright
Hi @Breeeex, I'm so sorry for the trouble you were having placing your
order on our website! For further assistance, I recommend contacting
Paybright directly. They should be able to look into this fu...
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Scent Certificate
Hello, The scent I am interested in seems to be sold out everywhere or
not in production during this time? What can I do?
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Re: Scent Certificate
Hi @myseph, I'm sorry the fragrance you'd like to redeem using your
fragrance voucher is not currently available at your local Sephora
store! I may suggest contacting the Sephora store to see if they ...
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Can’t find my review
Hi everyone,Can someone please provide some guidance about why my review
isn’t showing up? I believe I followed guidelines but it is no where to
be found. I can’t even find it to delete and repost. An...
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Re: Can’t find my review
Hi @SeeDany, If you are referring to your review for the Dior product, I
see that it is currently pending and waiting to be reviewed. If it
follows our Ratings & Reviews Guidelines, our system should ...
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Order says it’s been delivered but I don’t have it
I placed an order Aug 24th and decided to check where it is & it says it
was delivered Aug 28th... But I didn’t receive a call or anything and,
there’s no slip at my condo entrance to tell me where to...
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Re: Order says it’s been delivered but I don’t have it
Hi @candydiazmg93, I'm so sorry to hear about this! I'll send you a PM
in just a moment. Always, Danee
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Palette Arrived Broken
I ordered multiple palettes and one of them came broken 😭 I got home
from work super excited to play with my new makeup and the Too Faced
Sugar Peach Face & Eye Palette - Peaches and Cream Collection...
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Re: Palette Arrived Broken
Hi @slime8420, I'm sorry to see this item arrived damaged! I'll send you
a PM to help. Always, Danee
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Merging accounts
Hi can I please get some help? I have two accounts apparently, in the
store I give my phone number and is linked to my old email but when I
purchase online it goes to my new email?
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Beauty insider points
Hi there, I recently purchased from Sephora and forgot my points card.
Is there a way i can add my points online? Thanks,Brooke
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1 Reply
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Waiting on product!!
Hello, I ordered some perfume on August 15th and the order came with two
free gifts. It was stated delivery would be August 25th, however it’s
past that date, I have not received any new information o...
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Re: Waiting on product!!
Hi @Anonymous, I will send you a private message. Thanks! Best Wishes,
Janean
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No samples in my parcel again
I just got a package today and Sephora didn’t put any samples in it. I
really don’t understand why Sephora still let their customer to choose
what kind of sample they want if they didn’t actually give...
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Re: No samples in my parcel again
Hi @LonaW, I am very sorry about that. I will send you a private message
so I can assist you with this. Thanks! Best Wishes, Janean
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