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201,073 Posts
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Re: Missed birthday gift due to COVID - Please HELP
Hi! Can I receive the same help please? My birthday was mid-April and
I'm trying to place an order right now and the system won't let me check
out.
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Re: Missed birthday gift due to COVID - Please HELP
Hi @FarahAl, I will send you a PM to further assist you! Always, Danee
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Re: Missed birthday gift due to COVID - Please HELP
Hi! Could I get the help with the same issue? My birthday was in March
04. When I try to checkout I don't have option to redeem the birthday
gift Thank you?
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Re: Missed birthday gift due to COVID - Please HELP
Hi @mayraalexa, I will send you a PM in just a moment! Always, Danee
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Re: Missed birthday gift due to COVID - Please HELP
Hi! Could I get the help with the same issue? I missed my birthday gift
because of COVID because my birthday was March 16.
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Re: Missed birthday gift due to COVID - Please HELP
Hi @Michaelag16, I will send you a PM in just a moment. Always, Danee
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Re: Missed birthday gift due to COVID - Please HELP
Hi, could I get the same help too. I was filling an online order and had
my birthday gift in my cart but it’s also telling me that I’ve redeemed
it when I hadn’t yet. Thank you!
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Re: Missed birthday gift due to COVID - Please HELP
@redaetd I will look into this for you and send you a PM.
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Missing Item ( first time customer)
I was very excited to be notified that my package was delivered, this
was my first time purchasing higher end makeup. I quickly hurried to the
mail box to get my items, came back home to immediately o...
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1 Reply
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Re: Missing Item ( first time customer)
@Anonymous I'm sorry to hear that! I will send you a PM to help.
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Order not showing up in recent orders
The money was taken out of my account on the 29th, I was sent a
confirmation email, but there’s no recent orders coming up on my
account... help?
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1 Reply
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Re: Order not showing up in recent orders
Hi @jules1888, Oh no! I'm going to send you a PM in just a moment.
Always, Danee
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Shipping
I placed an order on August 23, 2020 with an estimate delivery day of
August 28, 2020. I received an update on the morning of August 28 saying
that my package was out for delivery. it wasn't until the...
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1 Reply
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Re: Shipping
Hi @Kay912, I'm sorry to hear you haven't received your package! In
reviewing your account, it looks like you've already been assisted. If
you have additional questions or concerns, please send me a PM.
Always,Danee
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Re: Birthday gift
Hi Alisa18, I am sorry about that! I will send you a private message so
I can further assist you. Thanks! Best Wishes, Janean
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How to Cancel an Order
Hi! I placed an order this morning and have changed my mind - I would
like to cancel, but the order status says “in progress”... is there any
way I can cancel it at this stage?
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1 Reply
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Price Adjustment
Hello If I purchased something less then a month ago and just received
it shortly, now it’s on sale, will Sephora do a price adjustment and
refund me the difference? Thanks! Tika
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Re: Price Adjustment
I just wanted to add. I purchased the GrandeBROW serum and it went on
sale two days later for half off. I called and spoke with a rep. She
refunded me the difference as a credit, which expires in a mo...
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Re: Price Adjustment
Hi @Tika07, Typically we can do price adjustments if you purchased it
online at regular price. I will send you a PM for further assistance.
Best, Zakiya
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Re: Price Adjustment
I'm in the same boat, but with stores closed and quarantine active, what
can be done? My order hasn't even arrived, I purchased it online so
recently, but today it's on sale.
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Re: Price Adjustment
Hi I would also like to know how to get a price adjustment? Purchased
fenty contour sticks less than one month ago and they’re now on sale 😕
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Re: Price Adjustment
Hi @xoxlaney, I’ll take a look further and I’ll send you a message
shortly. Thank you! Best, Laurie
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Re: Price Adjustment
I've got the same problem. Ordered on August 18th and now at least one
item is 30% less. Who do we contact?
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Re: Price Adjustment
Hi @nap1, I'm going to send you a PM to request for more info! Always,
Danee
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Re: my age is listed wrong
Hi, my age is still showing wrong in one of my reviews. Can I just
delete it?
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Re: my age is listed wrong
Hi @justzesty25, I'm sorry we're not able to modify a review once it has
been submitted. If you'd like me to remove one of your reviews for you
so that it can be re-submitted, please reply with the brand/product
name. Thanks! Always, Danee
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Re: my age is listed wrong
Or just change the age, I'm not in my 50s. Please change for Kiehl's -
Ginger Leaf & Hibiscus Firming Mask
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Re: my age is listed wrong
@justzesty25 There isn't a way for us to make this modification. I have
removed it for you so you can resubmit the review. It should be removed
from our site within 24 hours.
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Reward redemption keeps getting canceled
Hello! I've tried to redeem the Caudalie 4000 points reward twice now
and Sephora keeps canceling my order without letting me know and telling
me why. Yet, the reward is still available for redemption...
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1 Reply
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