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201,133 Posts
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Re: What happened to the Rouge hotline?
@Mechart I'm so sorry to hear about this. I recommend contacting us at
1-877-737-4672 to speak with a representative. If you prefer, you are
welcome to send me a private message with your order number...
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Re: What happened to the Rouge hotline?
@DaneeBTYeah that's the number I called at the time. And I just tried it
again and I got the same "no longer in use" message.
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Re: adress not showing
Hi @Anonymous, I'll send you a message for more information. Best,
Laurie
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Unsuccessful Authorization
I have tried 3 times in the last 3 weeks to get the rouge $100 credit!!!
Each time, the points are withdrawn and I get an email saying it is be
authorized and that I will receive an activation email s...
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Re: Unsuccessful Authorization
Hi @Tammynguyenn, I will send you a private message so I can look into
this for you. Thanks! Best Wishes, Janean
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Foundation sealer
Hello, I need to use a full coverage foundation and am looking for a
sealer to stop my mask from messing with my made up face, Could you
please make a suggestion ?Thanks Brandy
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Link phone number to account
My points online don't match to the ones I have when I am in store.
Also, my in store purchase history doesn't show up online because I use
my number in store. Need Help!
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Re: Link phone number to account
Hi @Anonymous, I'll send you a PM to help out with this! Always, Danee
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Re: Link phone number to account
hi i am also having an issue linking my phone number to my account
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1 Reply
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Re: Link phone number to account
Hi @aryanna2805, I will send you a PM for further assistance. Best,
Zakiya
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RE: Re: Link phone number to account
Same issue here! I’d love some help connecting my in store purchases
with my online account
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Re: RE: Re: Link phone number to account
Hi @heyjessicAfaye, I'll send you a PM right now! Always, Danee
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Re: Link phone number to account
Hi Danee, I have the same problem! Can you help me link my phone number?
Thanks so much!
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Re: Link phone number to account
Hi Danee,I am having the same issue, I can't seem to link my phone
number with my online account and I have many points when I give my # in
store.I appreciate any guidance,Tiffany
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Re: Link phone number to account
Hi Danee, I am also having the same issue, how may I link my phone
number account?
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Re: Link phone number to account
Hi @Anonymous, I'm going to send you a PM to help! Always. Danee
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Re: Link phone number to account
Hi Danee, I have the same problem as well. I would also like to link my
phone number to my online account, to keep shopping online. Thank you.
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Missing Package...AGAIN
Lasership claims to have delivered my package on 8/31 leaving the
package with my leasing office. The leasing office hasn't received any
packages and the Luxer One system my complex uses shows nothing...
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Re: Missing Package...AGAIN
@NoPackagePolly I'm sorry to hear about your experience. I see that you
have now been assisted with this by phone.
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Changing zip code after order placed
Hi, i just realised i entered the wrong zipcode for my address, i would
like to change it to the correct one? Hope someone can help:)!
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Re: Spoilers?!
@Anonymous If you are posting something you do not want immediately
visible you can insert a spoiler tag. Spoiler (Highlight to read)Type
spoiler here 🙂Type spoiler here
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Delayed expedited shipping
Hi there! Is anyone else experiencing a delay in expedited shipping? I
ordered several items today and purchased expedited shipping for $16.95-
my package would arrive on Fri 9/4. When I got my shippi...
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Re: Delayed expedited shipping
@whwalker90 If your order has just shipped, it can take up to 24 hours
for the tracking to update with a scheduled delivery date. I see that
you have now been assisted with this by email.
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Review Not Posting
Hello,I wrote a review for Shani Darden Skin Care Retinol Reform®
Treatment Serum 1 oz / 30 mL that has not posted. It's been well over 3
days. I can verify that I purchased it and want to let others ...
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1 Reply
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Re: Review Not Posting
Hi @peachimilk, I'll take a look further and I'll send you a message
shortly. Best, Laurie
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Does flash shipping work for anyone?
I placed 4 orders recently, two came already both days after the 2 days
flash shipping, currently 2 orders also suppose to be flash shipping
will be well past the 2 days currently going to be 5/6 days...
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Re: Does flash shipping work for anyone?
Hi @isabella2, I'm happy to take a look further and I'll send you a
message shortly. Best, Laurie
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Question regarding spend 500 points get $10 off
Hi, I recently placed an order for Huda Beauty faux filter foundation. I
used 500 points to get $10 off. I used the foundation shade matching
tool online. I typed in my perfect shade as Mac Studio Fix...
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1 Reply
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Re: Question regarding spend 500 points get $10 off
Hi @trishaf27, I'm so sorry for our delayed response and thank you for
providing these details. I've replied to you in another thread and I'll
send you a message shortly. Best regards, Laurie
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Sephora Square One Horrible Customer Service
Let me start off with a back story: I am immunocompromised, so ever
since COVID started, I limited all my shopping to online only. I saw
that Huda beauty faux filter was on sale so I thought that woul...
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Re: Sephora Square One Horrible Customer Service
Hi @trishaf27, I am very sorry for this experience and appreciate you
for taking the time to share this feedback with us. I will send you a
message shortly to assist. Warm regards, Laurie
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Edit my review
I discovered a typo in my review that I just posted, and I need to edit
it, but couldn't find it. So I tried to post another one and it didn't
work. Can you please remove my previous review so I can post a better
one?
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Re: Edit my review
Hi @Anonymous, I will send you a private message so I can further assist
you. Best Wishes, Janean
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