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200,648 Posts
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Transfer points to an existing account
Hello, i made a new account due to not being able to access my old
account. Now that i have access to my old one i would like to know how i
can transfer my new points to my old account. thank you.
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Re: Transfer points to an existing account
Hi @yosemm, I'm happy to help! I'll send you a message. Best, Laurie
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Lost package
Is there anyone who lost packages when ordered online? This is the first
time that losing happens. I got the mail that they said it was delivered
but when I checked, I didn't see it in front of my doo...
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Order Keeping Get Cancelled
Hello. I cannot place any online order now and they were keeping
canceled in 1 hour. I contacted customer service 4 times, and they
checked my account and said everything is alright. I am tired to kee...
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Re: Order Keeping Get Cancelled
@applesidar I will look into this for you and will send you a PM.
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Forgot to apply EARNPOINTS to order
I had forgotten to apply the code to my order of $75. Would I be able to
still get my bonus points or do I have to return my order? It has not
shipped yet.
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Points
I go into the store today to buy some stuff. I've been out of the
country for two years due to covid and my points all got deleted! It's
covid! I was out of the country!
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Sorry a%$ crew
Hello, your downtown Seattle store closed abruptly at 6338pm because
they had to go to an event. A birthday party causing me not to be able
to pick up my items. That entire Tuesday evening crew should be fired!
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change shipping address
i placed an order yesterday, i checked the tracking email and just
realized its set to my old address for some reason despite my new
address being the only saved address i have on my sephora account. ...
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Not seeing any product reviews
I don't know if this has been addressed, or if it's only me, or where to
even post this. I noticed the products I'm looking at have star ratings
and say there are reviews, but none are visible. If I c...
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Re: Not seeing any product reviews
@hotstrawberry I'm sorry to hear that you are having difficulty viewing
reviews. I would recommend clearing your cookies/cache or trying a
different browser as this should help.
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Missing free sample on online order
Hi, I have just received my online order and I am missing my two free
samples. All I got was an empty small plastic bag. I received the rest
of my order minus the two free samples of perfume. Not sure...
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Re: Missing free sample on online order
What happens if you are missing samples? I’m only missing one but when
you spend so much money it’s kind of disappointing. Especially when you
wait for something you actually want to try. I know some ...
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Re: Missing free sample on online order
@JD188 I'm sorry to hear that! I will send you a PM to help,
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Re: Missing free sample on online order
The same thing happend to me today 😔 2 out of the 3 samples were
missing. The perfume ones. My packaging also looked totally tampered
with...I am guessing it happend during shipping? Kind of disappoi...
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Re: Missing free sample on online order
Hi @championthepup, I'm sorry about this! I'll send you a message
shortly. Best regards, Laurie
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Forgot to add samples
Spoiler (Highlight to read) Hi i forgot to add samples to my order and
it was 56 dollars 🤧🤧🤧 can i still get them somehow?
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Re: Forgot to add samples
@wndidnfj So sorry! We aren't able to make any modifications to your
order once it has been submitted.
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No Credit Card issued
NO VISA IF APPLYING VIA ONLINEI am well within the wanted credit score
to get a Sephora Visa. I was hard checked and it affected my credit
score. Did Sephora or the bank they are dealing with let me k...
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Re: No Credit Card issued
@Jes140 I'm sorry for the confusion! I recommend reaching out to
Comenity directly for more information on your application.
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Re: No Credit Card issued
I spoke to customer service, after being transferred MULTIPLE times to
customer service staff that was either rude, or spoke incomprehensible
and caused me to annoy them by asking to speak slowly and ...
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Re: No Credit Card issued
@Jes140 I'm sorry to hear about your experience and I will share this
feedback with the appropriate department for future improvements.
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Paulas choice vitamin c
Hello I ordered paulas choice vitamin c couple days ago…and this is how
it is…the bottle is very dirty as it was used….need help please and it
was sitting outside for more than 6 hours…is it still good to use?
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Re: Paulas choice vitamin c
Hi @hajra001, I'm sorry to see this! I'll send you a message shortly.
Best regards, Laurie
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Change birthday
I must’ve missed putting in my birthday when I signed up, my birthday is
September 23, but it says January 1. How do I change it?
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Re: Change birthday
Hi @Karena3441, This has been updated and you might need to sign out and
sign back in. Thank you! Best, Laurie
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Missing items in package
I have missing items in my package, please advise how do I collect them.
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Re: Missing items in package
Hi @JosieCY, I'm sorry to hear this and I'll send you a message. Best,
Laurie
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I can't view my points
I have made multiple purchases using this account in the past few
months. (In stores) And for some reason none of the points have been
transferred to my online account. Is there any way I can link my phone
number to this account?
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Re: I can't view my points
Hi @alisaaganovic I can help with this! I'll send you a PM.
Regards,Danee
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Damaged Item
Hi, I just received my package and I don’t know whether it’s poor
packing by Sephora but more likely from Verb not sealing their bottles,
but I now have an empty 355ml bottle of shampoo. Completely em...
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