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200,601 Posts
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Re: Gift cards don’t work?!?
Hi @anne1000 Oh no! I'll send you a PM to gather some information.
Regards, Danee
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Cancelled my order
I cancel my order but I had points and also a birthday gift. When will I
get those back since I had to cancel my previous order because I forgot
to places a promo.
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1 Reply
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BI points
I made a purchase last weekend and gave my phone number, but the points
aren’t on my account. Is it possible to add the points from my receipt?
Thanks! 🙂
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Re: BI points
Hi @Wynterdm I'm sorry to hear that! I will send you a private message
to further assist. Regards,Danee
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Re: BI points
@Wynterdm absolutely. Have you received your purchase yet? Sometimes it
can actually take a couple of days OR until you've actually gotten the
product to actually see the points register in your accou...
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Unsuccessful authorization- what is going on
I don’t understand what is going on with my orders. I placed my first
order on the first day of the Rouge sale. I then placed 2 more orders
the following day to ship to my sisters. All of them have th...
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Re: Unsuccessful authorization- what is going on
I'm having this issue too , for about two weeks, each order I place got
the same status unsuccessful authorization.I never got an email that my
orders were cancelled or what is was wrong.also contacte...
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Re: Unsuccessful authorization- what is going on
Hi @Annerxd, I’m sorry to hear this and I’ll take a look further. I’ll
send you a message shortly. Thank you! Warm regards, Laurie
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Re: Unsuccessful authorization- what is going on
Hi, i placed an order on august 29 and today my order was cancelled due
to unsuccessful authorization. This is the first order i have placed
online ever on sephora and i checked the billing address and shipping
and all is correct..could you help me?
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1 Reply
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Re: Unsuccessful authorization- what is going on
Hi @MiaVasquez I'm sorry to hear that! I will send you a PM to assist.
Regards, Danee
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Re: Unsuccessful authorization- what is going on
@Annerxd Have you called the credit card company? They might think it’s
fraud and blocking the charges.
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Re: Unsuccessful authorization- what is going on
Yes I called to make sure my account is good to purchase online at
Sephora!
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Re: Unsuccessful authorization- what is going on
Having the same issue, did it ever get resolved.
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Sephora did me dirty
So I yesterday I scheduled a glam makeup service because I was going to
a wedding, got the confirmation and everything, then 1hr before my
appointment they sent me an email canceling, like what! I'm r...
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Re: Sephora did me dirty
Hi @Mar2566 I am so sorry to hear your makeover appointment was
cancelled just an hour before your appointment! If you'd like more
information why it was cancelled, I recommend contacting the Sephora ...
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Re: Sephora did me dirty
Yeah book a new appointment that they can cancel with a “here’s why we
cancelled” excuse 😂
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Re: Sephora did me dirty
Why would she book a new appt? So that it can be cancelled again? That’s
unacceptable.
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Unsuccessful Authorization Order
Sephora has truly declined as a company who supposedly values their
clientele and customers. As a long time Sephora customer and former
employee, I’m disappointed that they are not willing to resolve ...
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Re: Unsuccessful Authorization Order
This is happening to me as well. They put a hold on my account accusing
me of receiving 2 refunds when i only received one. I sent documents to
prove that i only received one because a Sephora employe...
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Re: Unsuccessful Authorization Order
Hi @tleeemmailyo, I'm sorry to hear about this and I'll send you a
message shortly for more information. Best regards, Laurie
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Re: Unsuccessful Authorization Order
Hi, i placed an order on august 29 and today my order was cancelled due
to unsuccessful authorization. This is the first order i have placed
online ever on sephora and i checked the billing address and shipping
and all is correct..could you help me?
0
0
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0 Replies
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Re: Unsuccessful Authorization Order
I am having the same issue but mine happened after someone changed my
info and try to order stuff but I caught it and canceled. Every time I
ti talk to customer service I get a message saying someone ...
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3 Replies
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1 Reply
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Re: Unsuccessful Authorization Order
Hi @hchong Sorry to hear that! I will send you a PM. Always,Danee
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Re: Unsuccessful Authorization Order
Hi @Details182, I'm sorry to hear about this! It looks like we will need
to speak with you via phone once more. Please contact us via phone at
1-877-737-4672 so we can further assist. Thank you and I'm sorry for the
trouble! Always,Danee
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Delete account
Hello,Please could I get someone to assist me with deleting this
account.Thank you!
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1 Reply
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Missing items
Hello, my recent order arrived but the packaging appeared to have been
opened or just not sealed completely (the tape was almost completely
peeled off) and two items from my order were missing.
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1 Reply
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Points from Receipt
Hello, I made an in-store purchase today but upon checking the receipt,
the purchase was not linked to my account. Is there a way to add the
points to my account using my receipt? Thank you!
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1 Reply
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Not shipped
My order is in processing for 5days. I know it can happen but I have to
go my home country in 9/10. I am afraid it wont delivered. Can I pay
extra money and delivered or can I cancel my order?
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1 Reply
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Store credit can’t use online
I have 2 store credits that I haven’t used because I don’t need anything
yet. Yesterday, i was trying to make a purchase and can’t use it because
it’s asking for a pin and there is no PIN. I searched ...
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1 Reply
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Re: Store credit can’t use online
@NyLeiRoL I'm sorry for the confusion! Store merchandise cards can only
be used in store and I'm sorry you weren't informed of this at the time
of your return. The merchandise credit will never expire...
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Beauty Insider Points
I forgot to give my phone number at checkout and I’m not sure how to add
the points to my account. Any suggestions ?
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Re: Beauty Insider Points
would love to get points for purchase made yesterday and forgot to use
my number.
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1 Reply
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