Sephora beauty insider points gone

[paris22]

All my sephora beauty insider points are gone! I can’t believe that they would do that so sneakily in a covid year!! I had 443 points and was saving up to get to the 500 rewards points. Who else has a similar experience? What did you do?

[babs8421]

ALL my points are gone!!! WTH!!! 

After collecting my points for such a long time, now I see they are completely gone!!!! 

I have a cart with 21 items!! Amounting a whole lot of money in which I am very much discouraged to purchase from Sephora! 

I will be calling and seeing what they can do or no more money coming out my pocket for Sephora!!! 

[DaneeBT]

Hi @babs8421

I'm sorry to hear about this! Points will expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward  or the birthday gift. I'll look into this then send you a PM.

Regards,
Danee
 

[DaneeBT]

Hi @paris22,
 
Points will expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward  or the birthday gift. I'll look into this then send you a PM.
 
Regards,
Danee

[Halloween2018]

I have over 10k points that are all gone, that is so ridiculous. I was over for over a year due to the epidemic. How could Sephora do this to their valuable customer?! I am asking my points back.  

[JaneanBT]

Hi @Halloween2018,

I will send you a private message.

Best Wishes,

Janean

[RGbrown]

@paris22 

I'd suggest contacting customer service by either calling or posting in the Customer Support Group

https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support