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Beauty Insider Community Feedback

Hello beautiful Beauty Insider Community members! 

 

We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.

 

Some things to note as you are reporting issues:

  • If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.
  • If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in. 

 

Some tips:

  • If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

 

It’s good to see you all and thanks for being patient!

 

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

Re: Beauty Insider Community Feedback

@TeamBIC you already know the log in issues members are having 

 

@Kim888 wanted to let you know she can’t log in and is having issues 

Re: Beauty Insider Community Feedback

Hi all! Just wanted to acknowledge again that our vendor/tech partners are still investigating the issues that are causing the sign-in problems on Community. Please know none of you are alone in experiencing these issues - even Team BIC is running into them! I've personally had better luck logging in from an incognito tab from my browser, in case that is helpful to anyone ... 🤞 Thank you all for your understanding! 

Re: Beauty Insider Community Feedback

@GeorginaBT, I was able to login to Sephora and access the Community section in incognito mode on my desktop Firefox browser. I can access Sephora's site normally on my desktop but receive an error message and am signed out when I click on Community. I also receive the error page when I click on a notification email link to view a post where I've been tagged. I cleared all the cookies and cache and still got the error page.

 

I have had no problems accessing the Community area using my Google Pixel phone but I can't for the life of me locate the notification bell. When I click on an emailed notification, I'm brought to the Sephora App's main page and then have to hunt for the thread.

 

Thank you for working through these issues. I finally found this thread on my phone!

Re: Beauty Insider Community Feedback

@GeorginaBT, haven't tried this yet.  I'm still doing what you recommended and clearing cookies.  I try not to navigate away from community, I think @sister13 pointed this out because I'll definitely error out.

 

Hope there's a fix soon 🤞🏽🤞🏽

Sorry to hear even @TeamBIC is having the same problem

Re: Beauty Insider Community Feedback

Thank you for the tip @GeorginaBT incognito is letting me log in. 🙏🙏

Re: Beauty Insider Community Feedback

@GeorginaBT oooh...I hadn't thought of the incognito tab!  I'm a dum-dum with tech.  I really, really miss BIC.  😕 

Re: Beauty Insider Community Feedback

@GeorginaBT @Thank you for the constant updates. 

Re: Beauty Insider Community Feedback

Thank you @GeorginaBT for the incognito tip! 💕 I can finally access BIC with my account 🎉 

Re: Beauty Insider Community Feedback

@GeorginaBT, thank you keeping on top of this and for keeping us updated. 😃 Last night I was able to log in and stay logged on through the app of all places (that was a first for me, 😆). 

Re: Beauty Insider Community Feedback

Today is the first time in a couple of days that I've actually been able to stay logged in without getting unlogged (delogged?) so I've been MIA for a minute.  I've missed y'all!

Re: Beauty Insider Community Feedback

@CookieGirl1👋🏽👋🏽

Re: Beauty Insider Community Feedback

I’ve been having trouble too, but have been able to stay on this session for longer than others in my phone after closing all other tabs, logging in to Sephora , then navigating to the community. But that didn’t work earlier, I couldn’t even see the BIG site via laptop or mobile! Glad you made it back in. @CookieGirl1 

Re: Beauty Insider Community Feedback

It's been really hard to log on, or stay logged in @CookieGirl1. I hope you have better luck soon! 💚

Re: Beauty Insider Community Feedback

@TeamBIC 

 

From @Mellmars1185 I am still having the error 

Re: Beauty Insider Community Feedback

@TeamBIC Every time I scroll on any of the community forms or home page it kicks me off after I scroll past three post. I have tried deleting and reinstalling the app but nothing has worked.

Re: Beauty Insider Community Feedback

@ThatGirlMadi  Are you using the app? If so that’s me too. 

Re: Beauty Insider Community Feedback

@ather Yep it has been glitching for over a week. I have tried deleting and reinstalling several times I am at my wits end 😒 Lol 

Re: Beauty Insider Community Feedback

Hi! Sorry to bug. I can’t seem to get on BIC. I use safari on my phone and I get a continuous refresh but I can never get on. And I downloaded the app but it crashes every few minutes. Is this an issue or is it on my end? 

Re: Beauty Insider Community Feedback

@ather  I had this issue for about 4 days I deleted the app and contacted customer service they sent a reset password and it took me to a page and it’s been resolved for now I would try that I know it’s frustrating but your not alone and it will resolve soon it’s not on your end I’ve heard many others experiencing 💕

Re: Beauty Insider Community Feedback

@peculiarzmakeup  That makes me feel better. It’s weird I could use the app but it would crash often so I ended up deleting it. Weird enough I am now able to get on with my super old iPad. It seems like it might be an issue with my phone now. I have cleared the cashe and done everything else possible but nothing. 

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