Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Points not added after I finished profile editing
Hi @Sinannnn, Upon review, I can confirm 30 Beauty Points were added to
your account for completing your profile under eye, skin, and hair.
Please feel free to complete your entire profile to receive ...
0
1
| 0 Hearts |
1 Reply
|
|
RE: Re: Points not added after I finished profile editing
I finished everything already. I've got profile pictures and my color
iq. Everything is filled
0
0
| 0 Hearts |
0 Replies
|
|
my birthday is wrong in my profile and I can't change it
I've been playing around with the app and I can't seem to fix my
birthday. Can anyone help?
0
1
| 0 Hearts |
1 Reply
|
|
Re: my birthday is wrong in my profile and I can't change it
Hi @GorgeousCupcake, Please feel free to call 1-877-SEPHORA so a Beauty
Advisor can assist with changing your birthday. Thank you 🙂 Best
Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Sephora play box
I called Sephora customer service to understand why I did not receive my
play box while others are posting online pictures of theres. customer
service just said it's processing and just wait. I expres...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora play box
Hi @RecklessWendy, I am so sorry to hear about this! I will be sending
you a PM shortly so I can further assist 🙂 Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Beauty insider points
Hello! I recently bought a product at a Sephora store which was worth 14
beauty insider points but when I checked my points on the Sephora app
the 14 points were not added. How can I add them now? Thank you.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Beauty insider points
Hi @anacristisenior, I am so sorry to hear about this! I will be sending
you a PM shortly so I can further assist. Thank you 🙂 Best Regards,
Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessful Authorization Order
Hi, I just spend like $47.58 on makeup products and waited for several
days for the products to ship. I checked it today and I found out the
status of the product is "Unsuccessful Authorization". Can someone
please help me?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccessful Authorization Order
Hi @Anonymous, I am so sorry to hear about this! I will be sending you a
PM shortly so I can further assist 🙂 Thank you for your patience. Best
Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Order in progress?
I placed a >$50 order on September 11 and as of September 14 it's still
pending despite being 3 day shipping? There's no huge rush or anything
but I was really excited to try some new stuff, haha. Is ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Order in progress?
Hi @Anonymous, If you have not yet been assisted, I'd be happy to help.
I will be sending a PM shortly to further assist. Best Regards, Raquel
0
0
| 0 Hearts |
0 Replies
|
|
RE: Order in progress?
Same here! I placed an order on the 12th. To this day it still says
order in progress. Sometimes my order would ship out the very same day.
Now I'll have to wait till next week to receive my package it seems. It
kind of sucks. 😞
0
0
| 0 Hearts |
0 Replies
|
|
Rewards
There must be a way for new rewards to be posted in a better way .. it's
literally been months of trying to use my 1000 points and I never get
the chance! I don't want them to expire!
1
1
| 1 Hearts |
1 Reply
|
|
Re: Rewards
Hi @yg1989, I'm so sorry that you have not yet been able to redeem a
high point value reward. We do release new rewards every Tuesday and
Thursday to give our clients more chances to redeem these exci...
0
0
| 0 Hearts |
0 Replies
|
|
My order is still processing?
So much for 3 day shipping! By the time I get this package it will be a
week. I have had a lot of trouble so far for a new online shopper! I
might just quit and go somewhere else!
1
3
| 1 Hearts |
3 Replies
|
|
Re: My order is still processing?
Hi @Anonymous! I've responded to your recent PMs. Please respond when
you have the chance 🙂 Janean
0
0
| 0 Hearts |
0 Replies
|
|
RE: My order is still processing?
SAME!! 3 day shipping...too bad it's been a week and hasn't even left
the warehouse
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: My order is still processing?
Hi @jdholliglam, I'll send you a PM in regards to this shortly! Janean
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
2 Replies
| |
|
Re: Color IQ
Hi @Carrrla, ColorIQ is a tool Sephora uses to match clients with their
perfect foundation shade. You can get matched in the store or you can
use the ColorIQ tool online. To use the ColorIQ tool onlin...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Color IQ
Color IQ is something performed in a Sephora store, you can ask any
employee to help with it. It supposedly gives you your perfect match in
foundations Sephora carries. I've never had a whole lot of l...
0
0
| 0 Hearts |
0 Replies
|
| 3 Hearts |
1 Reply
| |
|
Re: New group idea
Hi @ktbelle, Thank you for your suggestion! I will be sure to share this
with our community team.
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Check Out Suggestion!!!
Sephora should allow ample time, even 3-5 minutes for someone to
checkout before taking out items from our cart! If you don't have info
correctly done, or handicapped in some way, you lose out on your...
2
1
| 2 Hearts |
1 Reply
|
|
Re: Sephora Check Out Suggestion!!!
Hi @BelleFin, Thank you so much for taking the time to voice your
concerns! I'm very sorry to hear about your online ordering experience.
Regretfully, items in your cart are not guaranteed until check...
0
0
| 0 Hearts |
0 Replies
|
|
Points?
Today I went to Sephora and my points haven't changed and should be or
close to being VIB.. Any help??
0
2
| 0 Hearts |
2 Replies
|
|
Re: Points?
Hi @Carolinac89, I'm so sorry for the delay in replying to your message!
I will PM you shortly in regards to the points on your account.
Additionally, I apologize for any confusion. Your points do not...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Shipping times
I know this question has probably been asked a ton, but what are the
actual order times. Chat gave me a different answer than twitter when I
checked on my last order and I just placed another and PAID...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Shipping times
Hi @chelseyann, I'm sorry for the confusion! For standard 3-day
shipping, it may take 1-2 business days for your order to process.
Please keep in mind we do not process or ship over the weekends. Your...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Shipping times
Processing can take anywhere from 1-4 days from what I have seen, and
They don't ship on weekends or holidays. The actual amount of shipping
days is in addition to processing. For instance, I have fla...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Unsuccessful Authorization Order
Hi @Anonymous, I'm going to send you a PM shortly regarding your order.
Thanks!
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
3 Replies
| |
|
Re: Not fair
Hi @Anonymous @jesi1211 @becauseimagirl, So sorry to hear you weren't
able to redeem those rewards for your orders! Regretfully, items in your
basket are not confirmed until checkout is complete. I'm so sorry for
any inconvenience!
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
0 Replies
| |
| 1 Hearts |
0 Replies
| |
|
Missing item in order + forcing me to phone?!
I ordered the Kat Von D Haze 1 and 2 liquid lipstick set, and I got my
box and it was empty, the item I ordered wasn't there but some samples
were (not the ones I asked for either) I emailed you guys ...
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
0 Replies
|
