Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
Anonymous Insider

Order in progress?

I placed a >$50 order on September 11 and as of September 14 it's still pending despite being 3 day shipping? There's no huge rush or anything but I was really excited to try some new stuff, haha. Is this kind of delay normal or is something wrong with my order? 

Re: Order in progress?

Hi @Anonymous,


If you have not yet been assisted, I'd be happy to help. I will be sending a PM shortly to further assist.


Best Regards,



RE: Order in progress?

Same here! I placed an order on the 12th. To this day it still says order in progress. Sometimes my order would ship out the very same day. Now I'll have to wait till next week to receive my package it seems. It kind of sucks. 😞
Conversation Stats
  • 2 replies
  • 0 Hearts Given
  • 3 Contributors