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201,088 Posts
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Re: Points email from all-star play
Hi EricaRig, I'm going to send you a PM to provide you with more info!
Always, Danee
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RE: Re: Points email from all-star play
I was wondering about this too as I was just in store but holding out
for my email, any info would be greatly appreciated! Thanks!
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Sephora play
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Re: Sephora play
Hi @Anonymous, If you are wondering when you are receiving your Play!
box, @grayreb is correct! 🙂 PLAY! by SEPHORA boxes typically will
arrive within a three to five business day time frame around th...
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Makeup
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Re: Makeup
Hi @marcella13, @FalsiesFan is right! To book a makeover online, please
click here:
https://www.sephora.com/store-locations-events?cmnty-sc=cmnty-toolbar:findastore:findastore:findastore:findastore
. All my best, Megan
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RE: Makeup
To have a full 45 minute makeover done, it's technically free, but you
have to spend $50 in products. My advice would be to buy whatever lip
they use on you so you can do touch ups during your birthda...
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Order #
My free sample of Kate Somerville Exfolikate Intensive Exfoliating
Treatment was missing from my order. Instead I had a sample of Marc
Jacobs Daisy and Babe Body Souffle. Really want my Kate sample! Help
please. Thanks!
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Re: Order #
Hi @dlazell78, I'll send you a private message to assist you with this!
Beauty On, Mali
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Linking Account with VIB card
I've received VIB status however my account stills say I'm a beauty
insider and currently have 0 points in my account which is false. I
wanted to know how to link the accounts
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Re: Linking Account with VIB card
Hi @Anonymous, So sorry for the delay! Thank you for reaching out! Upon
further review, I can see that our customer service representatives were
able to successfully link your accounts and that your V...
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It takes practice to really perfect it. Start with some c...
It takes practice to really perfect it. Start with some cheaper ones
that you don't mind messing up, and I suggest using Duo lash glue. I
usually do a regular liner as my guide and to help conceal if ...
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How do I change my play subscription setting?
How do I change my play subscription setting? My preferences have
changed.
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Re: How do I change my play subscription setting?
Hi @hopeautumn10, To reflect your changed preferences, please update
your PLAY! PROFILE, which you can access at your Subscriptions page in
your account. If you have any questions, please private message me for
further assistance! All my best, Megan
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Fall sweepstakes enter to win
Hello- I clicked on the link to join the fall sweepstakes but it led me
to here- how do I join to win ? Thank you
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Re: Fall sweepstakes enter to win
Hi @Soinluv1, Thank you for reaching out! To enter our fall sweepstakes,
please follow the link below for more information on how to enter. >
https://community.sephora.com/t5/Customer-Support/Fall-Loo...
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Combining Accounts
Hello, I have two separate accounts with beauty insider points. I was
wondering if I could get them combined? Thanks
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Re: Combining Accounts
Hi @Anonymous, I would be happy to assist you with this. I will send you
a private message shortly! All my best, Megan
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Re: Sephora play box
Hi @Anonymous, So sorry for any confusion. At this time, this
information is not yet available to view on your Play! Dashboard. Please
send me a private message for additional assistance! All my best, Megan
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Missing package
I placed an order on September 2nd. Package shipped and was delivered
yesterday but package was never sent to my house. Asked next door if
they have my package and said no. UPS delivery message said "...
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Re: Missing package
Hi @emmmi37, So sorry for the delay! Thank you for reaching out! Upon
further review, I can see that you assisted by our customer service team
and have already resolved this issue. Please feel free to...
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Can we get a natural hair community group please?!
Not all curly hair is the same and the group needs to be separated. It
will help with the confusion for those of us with extremely different
hair needs and advice. Not all curly hair is the same and should not be
lumped together. Thanks.
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Re: Can we get a natural hair community group please?!
Hello @missfred, Thank you so much for sharing your idea! With the
recent re-launch of our Community, we are currently not expanding on the
group options at this time. I will share your idea with our ...
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Order Pending
I have two orders whose status is still pending. The first order has
been pending for 5 days and the second has been pending for 2 days. Is
there a problem with my order?
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Re: Order Pending
Hi @kendallthetime, So sorry for the delay! Upon further review, it
looks like both orders have successfully shipped! You should have
received shipping confirmation emails with tracking numbers to clo...
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Change Birthday?
Hi! When I joined my birthday was October 17th, now when I went to
update my info on mt profile, it had changed to Nov. Does anyone know
how I can change this back to October? Thanks in advance 🙂
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I have a similar issue. Mine is supposed to be February,...
I have a similar issue. Mine is supposed to be February, but shows up in
the app as March.
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Re: Change Birthday?
Hi @Nicocochanel, Thank you for reaching out to us! Upon further review,
it looks like your birthday is set to October. Let me know if that is
correct, and please feel free to reach out to me if there is anything
else I can do for you!
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Sephora favourites sold out already
Hey girls.. do u think if a sephora fav that launched a week back is
already sold out online it will come back??
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Re: Sephora favourites sold out already
hi @Anonymous, Sorry for any confusion! Which Sephora Favorite Set in
particular are you looking for? Hopefully i'll be able to offer a bit
more assistance with that information!
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I've been checking and everything shows up but when I cli...
I've been checking and everything shows up but when I click on it, it's
no longer carried.
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RE: Sephora favourites sold out already
I saw that as well and was very disappointed :(. I just had a busy week
and got to checking the app late... everything was sold out 😞
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Cannot check out
I have been trying to check out for the past 2 days, first trying with
PayPal, then trying with card. It just sits there and doesn't allow me
to go past the shopping basket screen. I've cleared cookie...
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Re: Cannot check out
Hi @Anonymous, Sorry for the delayed response. Upon further review, it
looks like you were able to successfully place your order! Please feel
free contact me via private message if there is anything i...
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Change Shipping address
Hi I placed an order and it submitted before I could change my shipping
address. I tried to email and call but nobody has responded to me and I
am very upset. I need it shipped to a different address ...
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