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Customer Support
201,187 Posts
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Re: Holiday Products
Hi @emilyccoon, Thank you for reaching out! Typically with holiday
products, since they are limited edition, they are only available while
supplies last!
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how do i change my birthday day?
hello. can someone change my birthday from octuber 13, 1998 (my real
birthday) please because back in the day when I signed up I didnt put my
real birthday 😞 please and Thank You!!!
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Re: how do i change my birthday day?
Hi @alicanela, Upon review it looks like one of our customer service
representatives was able to update your birthday! Please feel to reach
out if there is anything else I may assist you with!
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RE: how do i change my birthday day?
I saw somewhere that to change your bday you need to call the Sephora
customer service.
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50% Off Beauty Deals available to US Only
I'm not impressed that the 50% off beauty deals (i.e. abh contour kits,
tarte highlight palette, stila eyeshadow palettes...) aren't available
to Canadians. I am wondering why? I am thinking it is bec...
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Re: 50% Off Beauty Deals available to US Only
Hi @kelseyAng, thank you for your feedback regarding this promotion. I
will be sure to forward it along to the appropriate contacts within our
organization for review and future improvement to our pro...
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What do I expect? For her to actually provide some type o...
What do I expect? For her to actually provide some type of answer.
That's why she's employed by sephora, isnt it? The answer was literally
a "copy and paste" type of answer which is good for nothing. ...
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Re: New to play
Hi @Anonymous, @nana61, Thank you for reaching out! I encourage you to
check out the link below every month, to get a preview of the possible
items that may be included in your Play! box. >
https://www.sephora.com/play?searchTerm=play
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that would be nice if we can see what we are getting
that would be nice if we can see what we are getting
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Fenty beauty shipments
I heard from Jackie aina that she ordered some fenty beauty, and some of
the products didn't ship. Anybody else experiencing that ? Uneven
shipment ?
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Re: Fenty beauty shipments
Hi @kenkenA, Please feel free to private message me if you are
experiencing any issues with a recent order!
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Point System
I know Sephora has changed their points to expiring now so my question
is, will my points expire if I don't redeem points even though I'm still
adding to them? I'm trying really hard to save up for something good!
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Re: Point System
Hi @jrlee3, It looks like @LCResz was able to answer this for you! I
also wanted to mention that you can even redeem your annual birthday
gift as a way of keeping your account active!
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RE: Point System
Hi @jrlee3! Your points will only expire if you are completely inactive
for 18 consecutive months; this means that as long as you make a
purchase or redeem a reward at any time your points are safe! I...
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Sigh.again.
I seem to get the worst of the worst every time so far. I didn't even
get any brow gel?! I'm lucky if I even get to try one product out of
each box. When I had ipsy they did a tiny bit better. And where's the
perfume!??
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Re: Sigh.again.
Hi linzylou0420, I am sorry to hear that the brow gel was missing from
your Play box! This months box also did not include a fragrance sample.
I am sending you a message now to help!
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from VIB to ROUGE?
Hi I am a sephora VIB.. very soon i hope to reach the rouge status, but
i have been wondering if will i keep the rouge status for one whole year
starting the day i reach it? Or is it going to expire a...
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Re: from VIB to ROUGE?
Hi @RUBASAJ, In order to qualify for Rouge, you must spend $1,000 in a
calendar year. Once you have qualified, your status is good until the
end of the year as well as the entire calendar year followi...
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RE: from VIB to ROUGE?
Hi @RUBADAJ! To achieve VIB Rouge for the remainder of 2017 and all the
way through 12/31/18, you must spend $1,000 in this calendar year. Next
year if you spend $1,000 then you'll secure VIB Rouge through 2019 and
so on.
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Re: 50 points
Hi @kitzya, @smadrid1187, Please take a look at our response here >
https://community.sephora.com/t5/Customer-Support/50-pts-for-profile-completion/m-p/3214910
Send me a private message if there is anything else that I can assist
you with!
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50 pts for profile completion??
I have not received my points am i missing something???? I filled out my
profile including my color iq
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Re: 50 pts for profile completion??
Hi @cocoloconc, @Anonymous, @hardeepch, @kathmb, @Dominicangirl23 I'm so
sorry for any confusion regarding the point update for completing your
Beauty Insider profile! You will receive points for comp...
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RE: 50 pts for profile completion??
Was your profile already filled out? If so, you have to re-select your
choices and save to get points (the info at the bottom of the page,
denoted by the asterisk). To be safe, I changed mine—IQ doesn...
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Customer Service
I emailed customer service last week about not getting the 50 points for
my profile. I did it over 2 weeks ago and redid them also. What else
should I do? Thanks
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RE: Customer Service
Same here i still have not received my 50 points when i updated my
profile and joined community, looks 😞
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Re: Customer Service
Hi FoxyRoxy76, Thanks for your patience! I am sending you a message now
to help.
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Wrong item in order
I ordered (and was charged for) Fenty beauty concealer and 3 samples and
a sample from a promo code with my year of 2 day shipping on Saturday.
The package came on Wednesday instead of the projected T...
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Re: Wrong item in order
Hi @Avery7WW, I am so sorry to hear about that! I will be sending you a
PM shortly so I can further assist 🙂 Best Regards, Raquel
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just call their customer service, they will send you what...
just call their customer service, they will send you what you've order.
It happened to me a month ago.
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Sephora play september box
I subscribed back to play this morning and it was in my orders list now
it's gone. It says if you sign up before the 15th you'll get this months
box, so am I?
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Re: Sephora play september box
Hi @zcvbnasdfghkl, I will be sending you a PM shortly so I can look into
this for you 🙂 Best Regards, Raquel
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Points not added after I finished profile editing
I've finished my profile about a week ago but never get the 50 points.
Is there something else I need to do to be able to receive it?
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