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200,568 Posts
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Re: Rewards Bazaar
Hi @daynarules, Thank you for providing your feedback. I will share this
with the appropriate department. Beauty On, Mali
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Sephora Favorites Skin Wonderland
Received my package on time and in one piece; undamaged. However, when i
opened the sealed packaging of this, the Tarte eye cream was open and
all other contents were sticky. How can I get a replaceme...
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Re: Sephora Favorites Skin Wonderland
@Issa1, @Marie716, + @donnainca, I am so sorry to hear about this. I'll
send you all private messages to assist you. -Mali
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Hell this has happened to me also several times in the pa...
Hell this has happened to me also several times in the past I have also
complained with no replacement it is very upsetting
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Re: Sephora Favorites Skin Wonderland
That is EXACTLY what happened to me when I received my package. The
Tarte was open and leaked onto the other products and box. I would
contact customer service via email or call them. I just emailed them,
but have not heard back yet.
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I am really in love with KVD lipstick kit Rock Candy;
Any chance it will ever be a permanent item? They are really beautiful
lipstick colours; right now it's not available in Canada; any chance it
will be coming back?
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Re: I am really in love with KVD lipstick kit Rock Candy;
Hi @anonymous8888, It looks like this is a Limited Edition item. Limited
Edition items are typically only available while supplies last.
https://www.sephora.com/product/rock-candy-studded-kiss-lipstick-set-P418803
Beauty On, Mali
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RE: Re: I am really in love with KVD lipstick kit Rock Candy;
I know but I calle Sephora customer service and they told me it was
still available in the states; in fact I was very surprised to even see
it at all, I saw it in stores several months ago, then onlin...
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Delayed Ordering
Why would it take five days for my order to finally go through it says
shipped but no tracking yet now that it has taken so long I'm sure that
the samples have changed it's bad enough I didn't get my ...
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Re: Delayed Ordering
Hi @Marie716, I can look into this for you! I'll send you a private
message. Thank you for your patience. Beauty On, Mali
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Why is FLASH shipping being anything but?
What is up with shipping?!? I've had numerous orders come later than
expected. I currently have two orders waiting to arrive...one was
ordered 9/23, shipped 9/24 and still hasn't arrived (the arrival ...
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RE: Why is FLASH shipping being anything but?
So I just had the weirdest thing happen. My order from earlier in the
month (Ordered 9/9, as of morning of 9/15 said \"may be delayed\" & by
afternoon 9/15 the shipping track said it arrived 9/14, it ...
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SEPTEMBER SNEAK PEAK!
I just received my very 1st Play box. I was disappointed in the fact
that I only received 1 of the products that's advertised as being in all
of the boxes for September! I initially decided to subscri...
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Re: SEPTEMBER SNEAK PEAK!
Hi @AnnaMF, As @grayreb mentioned the boxes can vary so the 5 deluxe
skin care, makeup, or hair care samples will vary each month from box to
box. I would fill out your Play! profile so we can send yo...
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The sneak peak did not say you were going to get all the...
The sneak peak did not say you were going to get all the items
previewed. The box generally will contain one or two items from the
sneak peaks. There is usually a perfume sample, but for September hai...
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Yes, this helps tremendously! Thank you for clearing up m...
Yes, this helps tremendously! Thank you for clearing up my
misunderstanding!
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Sephora packaging issues
I received this small blush in a box that was 9 x 12 inches and 5 inches
high. The blush itself couldn't have been more than 2 inches across.
It's just horrible wastefulness and not environmentally fr...
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Re: Sephora packaging issues
Hi @jazzyreg, Thank you for the feedback you have provided in regards to
our packaging. We appreciate it and I will forward this to our Shipping
Department so they are aware. Thank you. Best Wishes, Janean
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Re: Sephora packaging issues
I wouldn't mind padded envelopes for smaller shipments. It does not all
have to be in a Sephora box. I agree with the poster, a lot of waste.
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NEED Help - Change Birth Date
When I first got my insider beauty card in 2016, at Oshawa Centre
Shopping Mall - Oshawa, ON Canada, the cashier registered the wrong
date. I emailed, called and went in person to get my birth date ch...
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Re: NEED Help - Change Birth Date
Hi @Anonymous, I'd be happy to look into this further for you. I will
send you a PM shortly! Best, Richard
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Missing points
Hello,I made a purchase at my local Sephora inside JCP and handed the
cashier my BI card, but the points haven't showed up. This keeps
happening whenever I make purchases inside JCP. I always hand the...
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Re: Missing points
Hi @stelladee, So sorry for the delay. I'd be happy to assist. Please
private message me your registered Beauty Insider email address and a
photo of your receipts and I would be happy to add your points! Best,
Richard
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Flash 1-day
Never delivers within the guidelines. Paying for faster shipping. Twice
in a month it will be late. Not sure why you offer it. I've complained
3X.
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Re: Flash 1-day
Hi @CassieO522, We're so sorry to see that you've been experiencing
delays with our Flash 1- Business Day shipping! I will send you a PM as
I will look into this further for you!
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Makeup forever flash pallet
SO...... , I have been stalking the flash pallet for a couple if years
now I wouldn't use it for everyday makeup ( the odd correction maybe)
but more for SFX/Halloween makeup. The only thing is what w...
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Re: Birthday Gift
Hi @Anonymous, You may redeem your birthday gift on the month of your
birthday! On your next order, you'll be able to add it during checkout
as a free item! Best, Richard
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Fenty foundation
Do you know when the fenty foundations will restock? I’m looking for the
color 120! 😞
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Re: Fenty foundation
Hi @Ginellevo, We currently have stock in color 120. I encourage you to
place your order now. In the event that it is out of stock when you
check the product page, I recommend signing up for email not...
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Beauty insider points not added
I went to an opening for SiJCP on 9/8, today I randomly checked my
points and realized they have never been added to my account. Since I
still have my receipt is there a way to get those points put on? I would
hate to just lose 59 points like that.
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Re: Beauty insider points not added
Hi @Anonymous, So sorry to hear that! Please PM me a picture of your
receipts and I'd be happy to apply those points to your Beauty Insider
Account! Best, Richard
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Fente foundation
Hi all! I'm dying to try the new fente cosmetics from Rhianna but really
don't feel like driving to Sephora. Is there a way to know what color
matches your skin tone best without actually going into t...
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Re: Fente foundation
Hi @kelsisue, To find a shade match in the new Fenty Foundation, I would
use our Color IQ system on the site here > http://seph.me/2mCIK89.
Scroll down to find the brand you are currently using and fo...
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Which foundation colors match my color ID?
Using the app, how can I find foundation colors that match my color IQ
number? How do the color names of the various brands translate to my?
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Re: Which foundation colors match my color ID?
Hi @VIBNewbie, If you already know your ColorIQ number, you can type it
into the search field and search for all matching foundations by brand
name. You will see each brand foundation shade with its c...
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Re: Which foundation colors match my color ID?
Hi @VIBNewbie, To find your Color IQ please visit our Color IQ page. If
on a desktop you can find this page here > http://seph.me/2mCIK89.
Scroll down to find the brand you are currently using and fol...
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Re: Working the app
Hi @piepark, There currently isn't a way to view this. Sorry about that!
Thank you, Mali
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