Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
198,948 Posts
Post | Hearts | Replies |
|---|---|---|
| 0 Hearts |
0 Replies
| |
|
Refused Delivery?
Hello, my package was supposed to come on September 8th so when I
tracked my order, it said that I didn't order and refused the delivery
so they are sending it back?? I put the right address but never...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Refused Delivery?
HI @AmandaPandaLe, I just sent you a private message to assist! All my
best, Megan
0
0
| 0 Hearts |
0 Replies
|
|
Probably a Silly Colour IQ Question...
Ok, this might be something obvious but I just wasn't sure... I've got
my Colour IQ all loaded up into my profile already so this isn't another
thread about what it is or how to get it - actually, it'...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Probably a Silly Colour IQ Question...
Hi Allmxedup, It picks a generic default. If you enter your Color IQ
number in the search field, it will pull up all the options that have
that exact shade. If the foundation you want does not have yo...
0
0
| 0 Hearts |
0 Replies
|
|
No Confirmation E-Mail
I recently made a purchase via the app and while I did receive an Order
Number, I didn't receive a confirmation email. In my previous
experiences purchasing with the app, I received an email instantly...
0
2
| 0 Hearts |
2 Replies
|
|
Re: No Confirmation E-Mail
Hi @swyl, Glad to hear that you received your confirmation email! Please
send me a private message if I can help you with anything else. 🙂 All
my best, Megan
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
0 Replies
| |
|
How can I get the 50 points before the 30th?
How can I get the 50 points before the 30th? I think I did everything I
had to do with completing the profile.
0
1
| 0 Hearts |
1 Reply
|
|
Re: How can I get the 50 points before the 30th?
Hi @Lay22, I took a peek at your account and will send you a private
message to help! All my best, Megan
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: Im trying to earn my 50 BI points lol
Hi @JellyBomb & @Lay22, I'm so sorry for the confusion! Insiders will
receive points within 24 hours after completing the following: profile
picture: 20 points; eye color: 10 points; skin tone, type, ...
1
0
| 1 Hearts |
0 Replies
|
|
RE: Im trying to earn my 50 BI points lol
Exactly, me too... haha when ever you find out let me know. 😉
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Points
Hi @Anonymous, I am more than happy to help you with this and will be
sending you a private message momentarily. All my best, Megan
0
0
| 0 Hearts |
0 Replies
|
|
When will you start appreciating your Rouge members?
SO incredibly disappointing!I attended the Holiday Rouge Event in
Tacoma, WA. It was a ridiculous joke of an "event". Most of the perks
available at the event Rouge members can receive anytime with ou...
2
6
| 2 Hearts |
6 Replies
|
|
Re: When will you start appreciating your Rouge members?
Hi @CourtneyM24, I really appreciate you taking the time to share your
feedback with us regarding not only the Rouge event you attended over
the weekend, but also the Rouge program in general. We stri...
1
1
| 1 Hearts |
1 Reply
|
|
Re: When will you start appreciating your Rouge members?
Hi Zanna, thank you so much for your response. I truly appreciate it.
0
0
| 0 Hearts |
0 Replies
|
|
I agree with you 100% I feel like if I'm spending so much...
I agree with you 100% I feel like if I'm spending so much money in store
and online the least they could do is have their free samples
available.. I can't count the times I've ordered $100's of dollar...
2
0
| 2 Hearts |
0 Replies
|
|
Re: When will you start appreciating your Rouge members?
Wow you have a valid point there in each of your examples! Rouge doesn't
feel special and there really are no perks that make you feel
appreciated! On a sidenote I LOVE cashing in my Ulta points for c...
2
0
| 2 Hearts |
0 Replies
|
|
RE: When will you start appreciating your Rouge members?
I agree with your post. I feel that the benefits of being a rouge member
is minimal. As a matter of fact there used to be a special rouge hotline
I was able to call for questions. That apparently no l...
2
1
| 2 Hearts |
1 Reply
|
|
Re: RE: When will you start appreciating your Rouge members?
There is a special line for rouge. My sisters and I haven't been able to
order for like 3 weeks and that "special line for rouge" has been of
absolutely NO HELP! We get different excuses from them whe...
1
0
| 1 Hearts |
0 Replies
|
|
Order not recieved !!!!!
Hi, I placed an order on august 25 and it say my package was delievered
on sept. 1, but I did not recieve it. I would like a refund . -Thank
you.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order not recieved !!!!!
Hi @Flare543, I'm so sorry to hear you have not yet received your order!
I'm going to send you a PM now so I can look into this for you. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Switch Beauty Insider Card to another account
The email that my Beauty Insider card is associated with is no longer
active and i would like to know how do i put it under this account. I do
not want to start over with points.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Switch Beauty Insider Card to another account
Hi @Anonymous, I would be happy to assist you with this, I'm going to
send you a PM now. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Let's talk about your "Back In Stock" notification emails...
Hey Sephora,So there's been some lipstick shades that I've been wanting
to get but have been out of stock. Obviously the smart thing to do would
be to sign up for your in stock notification email and ...
3
1
| 3 Hearts |
1 Reply
|
|
Re: Let's talk about your "Back In Stock" notification emails...
Hi @ml0723, I appreciate you taking the time to share your concerns with
us and i'm so sorry to hear you haven't been receiving the in-stock
email notifications! I'll be sure to share this feedback wi...
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
3 Replies
| |
|
Re: How do I edit my Profile picture!?
Hi @Ayoung12o, it looks like our community members were able to help you
out with your inquiry but if you still need help, please feel free to
reach out! 🙂
0
0
| 0 Hearts |
0 Replies
|
|
RE: How do I edit my Profile picture!?
After opening the tab on the upper left corner click ur name then select
profile, once viewing that there is a button that says edit profile on
the upper right, once on that page just click on the cur...
0
0
| 0 Hearts |
0 Replies
|
|
RE: How do I edit my Profile picture!?
Go to profile, then to edit profile, select info, and finally select a
photo once you go on the profile pic icon. I just figured it out. Lol.
0
0
| 0 Hearts |
0 Replies
|
|
YVES perfumes
I can't find the YVES perfume that comes in the clear glass bottle with
the black ribbon on it but it's the clear perfume not the pink can
someone help me find this product
1
1
| 1 Hearts |
1 Reply
|
|
Re: YVES perfumes
Hi @Anonymous, Unfortunately, Sephora.com does not currently carry a YSL
fragrance with a clear bottle, clear liquid and black bow. The only
fragrance we carry is the YSL Mon Paris which is a pink liq...
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
2 Replies
| |
|
Re: Color IQ
Hi @Trish5, You can definitely go in-store to have your Color IQ done,
or if you have an existing foundation shade you know is a match, you can
enter it into our online Color IQ and it will also let y...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
When are you getting Origins Vitazing back?
It is unavailable on your site. Will you be restocking? Thanks
0
1
| 0 Hearts |
1 Reply
|
|
Re: When are you getting Origins Vitazing back?
Hi @BkPosh, Regretfully, we do not currently have a restock date
available at this time but you are welcome to check back for updates.
Thank you!
0
0
| 0 Hearts |
0 Replies
|
|
Partial shipment status with 1 item purchased??
What does "Partial Shipment" status mean as an order status??? I bought
1 item and also purchased the Flash 2-day shipping.. I'm very confused.
0
1
| 0 Hearts |
1 Reply
|
