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201,187 Posts
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Change my birthday?
Hey! Sorry to bother, but is there anyway my birthday can be changed to
October 6, 2002? I put an entirely different birthday when I first
signed up.
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Re: Change my birthday?
Hi @klaree, I've updated your birthday to October 6th for you 🙂 Happy
belated birthday! Always, Danee
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Please help
I’m interested in ordering Rihanna’s fenty foundation but I don’t know
what color I am right now I wear cover Fx G60 so what color would I be
in Rihanna’s?
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Re: Please help
Hi @meaggs14, Based on the foundation you currently wear, I recommend
the shade, 250, in the Fenty Foundation! Always, Danee
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Beauty points
My beauty insider points haven't been updated since September, and
unfortunately I don't have the receipts, but I have proof of the
purchases on my JCP card, being that the purchases took place in Sephora
of JCP. What can I do?
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Re: Beauty points
Hi @JahQ, I'm going to send you a PM to obtain more information from
you! Always, Danee
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Missing item in online order!
I received my order today and the Sephora Favorites Prime, Set, and Go
Kit I ordered did not come. However, on the receipt and tracking, it
says that everything has been delivered. I received my Farsa...
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Re: Missing item in online order!
Hi @yenacho, I'm sorry to hear this item was missing from your package!
I'm going to send you a PM to assist you further. Always, Danee
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Customer Service Disappointing
I am missing my last order. I have emailed Sephora, Lasershipping, I
have now called customer service. I still do not have my order or any
solution. I was told that I would be issued a refund, but she...
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Re: Customer Service Disappointing
Hi @KaytiD, I'm so sorry about this! I can see that a Beauty Advisor was
able to assist earlier this afternoon. I'll send you a private message
shortly! - Laurie
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400 Bad Request
The website is fine without login. As long as I login with my account,
it keeps showing me 400 bad request except for the main page.HELP
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Re: 400 Bad Request
Hi @Anonymous, I'm very sorry to hear this! I suggest clearing your
browsing history first. If you're still experiencing issues afterwards,
please attempt using a different Internet browser or device. Thank you
so much for your patience! - Laurie
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Free samples
I did not receive the three free samples I picked out with my last
purchase. I got everything I ordered except for those. How can I get
them?
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Re: Free samples
Hi @Nmduffy, I'm so sorry to hear this! I'll send you a private message
to assist 🙂 - Laurie
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In store refund ... not reflected yet
On Friday, I went to sephora in jc penny to refund a product. It is
still not reflected in my debit card account. How long does this process
normally take?
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Re: In store refund ... not reflected yet
Hi @Bibifatimah, A refund can take 7-10 business days to be reflected in
your financial account depending on your financial institution. As this
transaction took place in store, I recommend contacting...
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RE: In store refund ... not reflected yet
It should have been nearly immediate, did you have your receipt or did
you order it online? If you don't have your receipt when returning
products you'll just receive Sephora credit rather than a refund same
for online orders
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Unsuccessful Authorization
Hi! I did an order on Sunday an it was supposed to arrived today,
Friday, but it doesn’t arrived today. When I look to the order status it
says Unsuccessful Authorization, the shipment is pending and ...
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Re: Unsuccessful Authorization
Hi @Martinafc, I'm so sorry to hear this! I'll take a look at your
recently cancelled order and will send you a private message with more
information shortly. Thank you for your patience! - Laurie
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Beauty Insider Point Compensation?
Hello, I have recently made a purchase online and I received an email
that the promo code that I entered was out of stock. I was kind of sad
because it's part of the Sephora shopping experience on usi...
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Re: Beauty Insider Point Compensation?
Hi InkCode! I'm so sorry you're not seeing the points reflected in your
account! Looking into this and will send you a PM shortly 🙂 Bisous,
Sian
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Hello Sian, it seems like the issue has been resolved sin...
Hello Sian, it seems like the issue has been resolved since I see it on
my account now. Thanks again for looking into this!
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Problem with order
HI I received my order but one of my products leaked all over the place.
Please help thank you.
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Re: Problem with order
Sorry to hear this makeupgirl221, Sending you a PM now to assist you
further 🙂 Bisous, Sian
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My liquid product leaked out😭
I just received this yesterday, opened it and this much was missing I
received this as the second part of my order yesterday and it was
leaking all in the bag it came in. 😪😓
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Re: My liquid product leaked out😭
Hi Nicoledoucette, I'm sorry to hear your order arrived leaking. I'm
sending you a PM to assist you further. Bisous, Sian
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VIB was stolen
My wallet was stolen and my VIB card was one thing amongst others in my
wallet. I have a lot of points on my card and don’t want anyone to end
up using it so...how do I report it stolen and also get a new card?
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Re: VIB was stolen
Hi KellyB87, I'm so sorry to hear your wallet was stolen! Rest assured,
a Cast Member can issue you a new VIB card and link it to your account
during your next visit in store. If you notice any activi...
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Return Activity Report
This past Saturday I was shopping with a girlfriend and we both had a
basket full of new goodies, and two items to return. I was horrified to
realize that my returns were being denied, due to my retur...
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I’m really upset because I ordered the recently play box and just got it cancelled.
Confirmation: ---------- When the Beauty remedy boxes came out I was
able to get it when it was only for rouge and now I got an email stating
that it’s an unsuccessful authorization. I’ve order so muc...
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Re: I’m really upset because I ordered the recently play box and just got it cancelled.
Hi @lidovicky, I'm very sorry to hear this! Upon review, I can see that
you recently spoke with a Beauty Advisor who was able to provide you
with more information regarding the Unsuccessful Authorizat...
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RE: Re: I’m really upset because I ordered the recently play box and just got it cancelled.
I did and you guys didn’t help me at all! I don’t even get ONE playbox
at all.
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Transgendered Group
Being a transgendered male to female I find it surprising that you don't
have a group for crossdressers and girls like me. I have always found
your store to be open and welcoming whether I come in dre...
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Re: Transgendered Group
Hi Julesalton, Thank you for your suggestion! I will gladly forward this
request to the appropriate contact for consideration.
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I'd like to second the transgender group suggestion. I'm...
I'd like to second the transgender group suggestion. I'm really not okay
with joining a group made for men, but my makeup concerns are a little
different from cis girls from time to time.
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Gimmebrow recall
Hello, I am concerned about the September play box that contained the
gimmebrow which is being recalled. Is it possible to get one that isn’t
recalled? I have been using this product and would like a replacement.
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Re: Gimmebrow recall
Hi @Cklippel06 and @Lazybeautybeast, Thank you for your inquiries! I'm
happy to assist and will send each of you a PM with more information
shortly 🙂 - Laurie
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Thank You so much @LaurieBT! Sephora's CS is rocking it!
Thank You so much @LaurieBT! Sephora's CS is rocking it!
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Same Question (can I get a replacement, refund, or points...
Same Question (can I get a replacement, refund, or points the in one I
received in my Sept Play). Can someone please contact me as well. Thanks
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