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201,187 Posts
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VIB membership?
I can’t remember what email I used when I signed up for VIB, but I
likely no longer have access to it. I have my card, and I have created a
new account. Is there a way to associate my existing card nu...
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Re: VIB membership?
Hi there @Anonymous. I'll send you a private message to link you
account. xo, Jamila
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Re: VIB Rouge shopping event
Hi there @JessDiMare. You should have received your coupon in the mail.
If not, you should receive it via email as well. xo, Jamila
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Re: Sephora brand
Hi there @MayNel. We have several promotional sales throughout the year.
For SEPHORA COLLECTION sales, I do not have that information at this
time. I recommend checking our SALE section, or viewing th...
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The Beauty Remedy Edition Sold Out
I am very frustrated and very disappointed in customer service and the
lack of care in my order. I received an app notification and email of
this play box being available because I'm a rouge member an...
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Re: The Beauty Remedy Edition Sold Out
Hi @Jen621@PuffChips, I am very sorry to hear about your experiences! I
will be sending you both a PM shortly. Bisous, Sian
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Re: The Beauty Remedy Edition Sold Out
Hi there, I had the same thing happened to me. I'm VIB and placed the
order yesterday. 5 hours after I placed the irder it was still showing
in stock for both versions of the box so I didn't understan...
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Order incomplete
Hello,I placed an online order from Sephora and I got it delivered to
the Uk, so as you will know it was really expensive and I was really
disappointed to see today, when the box came to my door, that...
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Re: Order incomplete
I live in the UK, and none of my items arrived. I got a complete random
delivery. See the thread I
madehttps://community.sephora.com/t5/Customer-Support/sephora-messed-up-my-international-order-none-o...
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Re: Order incomplete
Hi, sorry to hear that..no,I had nothing from besame..it was a bundle
from first aid beauty and a kat von d brightening powder.Hope your order
will sort out eventually!
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Can a new one be shipped to me?
I recently got my Sephora play box, inside was the Tarte marine boosting
mist along with some other products. Unfortunately when I picked it up,
it was empty. I was thinking it may have leaked out or ...
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Re: Can a new one be shipped to me?
Hi @Anonymous, I'm so sorry to hear your sample arrived in that
condition! I'm going to send you a PM now so I can best assist you.
Thanks!
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Is the VIB Complimentary 10% off stackable with the 20% off sale?
Is the VIB Complimentary 10% off stackable with the 20% off sale?
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RE: Is the VIB Complimentary 10% off stackable with the 20% off sale?
@AngelaAngie17 no because you can only add one promotion code per order.
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Re: RE: Is the VIB Complimentary 10% off stackable with the 20% off sale?
That 10% off does not have a code, you can add the complimentary kit in
the shopping cart for 10% off. But I doubt that Sephora will let
customers have a 30% off. Thank you for your reply though:)
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Re: RE: Is the VIB Complimentary 10% off stackable with the 20% off sale?
? The 10% off for VIB renewal has always required a code. The "kit" is
free to add to your cart, yes, but then it contains a code for 10% off a
future order. Either way, no those codes are not stackable.
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Re: RE: Is the VIB Complimentary 10% off stackable with the 20% off sale?
Ok. Thank you for the answer!
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RE: when is Sephora sale?? Has the email gone out already??
Rouge Sale is Nov 3-5 And VIB/Rouge is 10-15
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Why was I billed in October then again in November without receiving anything?
I subscribed to Sephora Play in October after the deadline and I just
received a notice stating they will be taking November's money by the
4th and to check out my past samples but when I checked they...
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Re: Why was I billed in October then again in November without receiving anything?
Hi @Anonymous, Sorry for any confusion! I'll send you a private message
shortly to assist 🙂 - Laurie
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wrong INTERNATIONAL address
I’m using the Sephora app on my phone for the first time and when I was
trying to change my shipping address I accidentally placed the order, to
the US address when I live in CANADA. I literally NEED ...
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RE: wrong INTERNATIONAL address
I literally tried contacting customer service as soon as I placed the
order (you can check the time between my order “placement” and my first
two emails that I sent) but it was also impossible for me ...
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Re: RE: wrong INTERNATIONAL address
Hi @melaniesasahara, I'm very sorry to hear this! I'll take a few
minutes to review your order and will send you a private message with
more information shortly. Thank you for your patience! - Laurie
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Never Delivered
I ordered my first order for my birthday including my birthday gift at
the end of September and it said it delivered but I never got it.
Contacted Sephora and they finally sent me a new order the 25 o...
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Re: Never Delivered
Hi @AmandaBrown1, I'm so sorry to hear this! I'll take a few minutes to
review your order and will send you a private message with more
information shortly. - Laurie
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what is your return policy?
I recently bought a fresh gift set containing a face wash and a lip
treatment, along with some free samples. Although there is nothing wrong
with the product, they didn't do much for me, so they're no...
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Re: what is your return policy?
Hi @Anonymous, I'm sorry to hear the Fresh set you purchased isn't
working out for you! As this item was purchased online, you are welcome
to return it back to our Distribution Center or to your local...
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RE: Re: what is your return policy?
Also, @DaneeBT For future reference, In what situation would I be unable
to return an item?
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VIB
Hi, I have a VIB card in store, how can I connect this with my account?
I come use and gain points in online store. Could anybody can help me
this? Thanks!
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Re: VIB
Hi @ClairZR, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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Re: Opened/stolen package.... Help!
Hi @Alevillavalenc, I've responded to your private message. Please check
your inbox when you get a chance. Thank you! Always, Danee
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Not Receiving all emails
I have not been receiving all of the emails including the sale promos
can you please check my account and make sure that I receive all of the
emails please? Thank you
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Re: Not Receiving all emails
Hi @caway, I'm sorry to hear you haven't been receiving our promotional
emails! I'm going to send you a PM to assist you further. Always, Danee
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