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201,187 Posts
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Sephora Traincase
Does anyone happen to know if the Sephora collection train cases will
ever be back in stock?
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Re: Sephora Traincase
Hi @StevenGarrett! Is there a specific train case you're looking for?
I'll be happy to check our inventory system for you! Always, Danee
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Re: Sephora Traincase
Yes I was interested in the black faux croc traincase that was on sale
for $55 but has been out of stock for awhile and I was wondering if it
was being discontinued. I would greatly appreciate your help thank you
so much!
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Unsuccesful Authorization
Hi! I did an order on Sunday an it was supposed to arrived today,
Friday, but it doesn’t arrived today. When I look to the order status it
says Unsuccessful Authorization, the shipment is pending and ...
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Re: Unsuccesful Authorization
Hi @Martinafc, I'm sorry to hear your order has been cancelled! I'll
look into it then send you a PM. Always, Danee
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Re: Unsuccesful Authorization
Ok, but it would be great if you can answer fast please because my aunt
is leaving on Tuesday
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IGK Mistress
The description for IGK mistress balm states that it contains Argan oil
in it. I can’t find Argan oil in the ingredients. Does Argan oil have
other names?
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Re: IGK Mistress
Hi @tresses2014, The IGK Mistress Hydrating Hair states: This
lightweight formula contains coconut oil and argan oil to nourish hair,
as well as shea butter, which adds rich moisture to address the ca...
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Re: IGK Mistress
Thanks Raquel!! I saw that, too. It matters to me because my son is
allergic to argan oil (he is always touching my hair), but I am
interested in the product. I don’t see the argan oil in the ingredie...
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Re: order
Hi @Moni87, I'll be happy to take a look at your order for you! I'll
send you a PM in just a moment. Always, Danee
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Color IQ not there for my color?
Hi! I was matched incorrectly for my color IQ at the store I went to,
but we found my perfect foundation! Thing is, when I try to find its
color IQ on this website, it doesn't show up. What's going on...
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Re: Color IQ not there for my color?
Hi @Anonymous, Upon review, it does not appear there is a specific Color
IQ for the Bobbi Brown Skin Foundation SPF 15 in Alabaster 00. I'm so
sorry about that! Always, Danee
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after purchase the orders always get cancel
Hi, this is Vicky.Start from May, everytime I purchase something on
sephora, my orders will always being cancel and few days later sephora
will return my money back, but before May everything is fine....
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Re: after purchase the orders always get cancel
Hi @Anonymous, I'm sorry to hear your orders have been cancelled! I'm
going to look into this then send you a PM. Always, Danee
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Order in progress for four days - then cancelled
I placed an order on Monday, it was listed as 'in progress' for four
days then, this evening, it was cancelled. Should I re-do my order, or
is this going to happen again?
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RE: Order in progress for four days - then cancelled
Could someone tell me why my order was cancelled? I don’t want to place
another order and have this happen again.
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Re: RE: Order in progress for four days - then cancelled
Hi @CosmicDancer, I'm going to look into this and I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: I want to cancel my order
Hi @Anonymous, I sincerely apologize, we're unable to cancel or modify
an order once it has been placed. Please feel free to give us a call at
1-877-SEPHORA once updated tracking information has been ...
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Not able to use returned item gift cards online??? Ridiculous
really not pleased! returned an item in store as I didn’t love it and
was given option of getting money back on my debit or on a gift card...
I opted for the gift card because I always shop here! was ...
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Re: Not able to use returned item gift cards online??? Ridiculous
Hi @taylor1997, I'm sorry for the confusion! The white merchandise store
card you received in store from your return is only available to use in
store. You can buy our Weekly Wow deals in store if the...
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Limited edition bix
Hi, both beauty remedy editions boxes are now out of stock. I was
wondering if Sephora will be restocking them? If yes, then will it be
accessible to BEAUTY insiders?
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Re: Limited edition bix
Hi @TeeyaG, The Beauty Remedy PLAY! box edition 1 & 2 were both limited
edition. We currently do not have any confirmation on restocking these
boxes. However, we do have our monthly PLAY! subscription...
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PLAY BOX NOT MATCHING
This is my first subscription month with Play box. I received my email
about what will be in my personal (October) box from the questions I
answered in my beauty traits profile. I was happy with what ...
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the same tging happened to me I was suppose to get a diff...
the same tging happened to me I was suppose to get a different box and I
got the one you were suppose to get..
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Re: the same tging happened to me I was suppose to get a diff...
Hi @Anonymous, I sincerely apologize about this! I'll be sending you a
private message shortly. 🙂 Best Regards, ❤️ Raquel
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Re: PLAY BOX NOT MATCHING
Hi @REALDEALCHELLE, I'm sorry to hear this! I'll send you a private
message shortly to assist. - Laurie
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Want to link my Beauty Insider card to my online account
Kindly help me to link my Sephora Beauty Inside card to my online
account
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Re: Want to link my Beauty Insider card to my online account
Hi lamnairi, I'd be happy to assist you with this! I'm sending you a PM
with a request for more information. Bisous, Sian
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Re: Want to link my Beauty Insider card to my online account
Hi @Iamnairi, I'd be happy to link your account for you! I'll be sending
you a private message shortly to assist! 🙂 Best Regards, ❤️ Raquel
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VIB sale
So I am currently $100 shy of VIB status...my next purchase which will
be during the sale, will put me will over the threshold to achieve VIB
status. Will I be able to use the 20% discount with that p...
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Re: VIB sale
Hi @hoosierheart814, You'll be able to use the 20% off Holiday Bonus
Promotion for VIB once you've become a VIB! If you make a $100 purchase
to qualify for VIB before the sale starts, you're able to r...
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Order
MeHello I have a question based on an order I place on Oct 25 and today
is Oct 29 and my order has yet to ship! I leave the country for a
wedding in a week and I need my order. Please help
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Re: Order
Hi @Huma1992, I'm so sorry to hear this! I'll gladly review your order
and will send you a private message with more information shortly after.
Thank you! 🙂 - Laurie
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When do the VIB rouge 20% discount come out?
I know I get one each year, but when does it get sent out? Just trying
to get things set for Christmas 😊
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Re: When do the VIB rouge 20% discount come out?
Hi @0AshleyMay0, I recommend keeping an eye on Sephora's promotional
emails and website updates to learn about the latest offers and
promotions! 🙂 Thank you for your patience! - Laurie
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Why am I the last to received annual sale email/mail?
Why am I always the last to receive mail/email from Sephora regarding
the annual sales? I've been a rouge for several years and I live in the
Toronto area where Sephora packages usually reach within 2...
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Re: Why am I the last to received annual sale email/mail?
Hi @hanainmay, I am happy to check your subscription settings to ensure
that you are subscribed to receive all of Sephora's promotional emails
and mailers. While we cannot guarantee that communication...
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Is Sephora back to using UPS for shipping
is it me? My order is being delivered by UPS. Did Sephora go back to
using them for shipping?
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