what is your return policy?

[Anonymous]

I recently bought a fresh gift set containing a face wash and a lip treatment, along with some free samples. Although there is nothing wrong with the product, they didn't do much for me, so they're not worth the money I spent on them. I've used the face wash two or three times, and the lip treatment once. Can I still return the products for a refund?

[DaneeBT]

Hi @Anonymous,

I'm sorry to hear the Fresh set you purchased isn't working out for you! As this item was purchased online, you are welcome to return it back to our Distribution Center or to your local Sephora store for a refund. But please note, we are only able to accept gently used items. For more information regarding our return policy, please visit the following link:

sephora.com/returns-exchanges

Always,

Danee

[Anonymous]

Also, @DaneeBT For future reference, In what situation would I be unable to return an item?

[Anonymous]

@DaneeBT Ok, great. Thank you!