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201,187 Posts
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Re: what happened to the Marc Jacobs holiday limited edition lip stick in purr-fect?
Hi @LittleMissSmile. The item may have been temporarily removed. I
apologize for this inconvenience. I would check back daily to see if the
item is available again. xo, ila
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No more return labels or samples with orders?
I ordered the wrong item and called CS and she wouldn't stop the
shipment. She said i had to wait 24 hours then call back. My order was
here in less than 24 hours because the warehouse is pretty close...
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5
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Re: No more return labels or samples with orders?
Hi @mojokitty, I apologize for the delay in our response. You can find
print the pre-paid return shipping label here! >
www.sephora.com/returnlabel - Laurie
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RE: No more return labels or samples with orders?
I had a bad reaction to a lancome product called vib customer service
and asked them about how to return it to them they told me I had to
print it out. When I told them that I don’t have a printer at ...
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3
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Re: RE: No more return labels or samples with orders?
Sephora gives return labels through Sephora.com/returnlabel , which
saves them from cutting down more trees or they just hope people are too
lazy to go through the hassle and not return anything?!
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2 Replies
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Re: RE: No more return labels or samples with orders?
Thanks! I didn't know about the link, I always got the return label in
my box before but hardly ever used them.
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1 Reply
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Re: RE: No more return labels or samples with orders?
@mojokitty I forgot to mention that the link is not supported by Google
Chrome, since you won't be able to get the label. I have always had to
use Mozilla Firefox.
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LOST/STOLEN PACKAGE
My tracking number said my package was left on the front door Nov 1st
but I checked my front porch and back porch carefully, and can't find it
anywhere. It is Nov 5th and it still hasn’t turned up. I ...
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1 Reply
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Re: LOST/STOLEN PACKAGE
Hi @Anonymous, I'm sorry to hear this! I will send you a private message
to assist further. - Laurie
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THREE ORDERS IN A ROW WITH BROKEN AND MISSING ITEMS! I expect a refund asap
I want a refund for two orders that arrived broken, and 100 points for
the point perk you guys didn't give me that I ordered! I have photos to
show the damage. The orders in question: the order with K...
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2
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2 Replies
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Re: THREE ORDERS IN A ROW WITH BROKEN AND MISSING ITEMS! I expect a refund asap
Hi @XxTashaxTerrorx, I've received your private message. I'll review
your order and will respond to your private message shortly! - Laurie
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1 Reply
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RE: Re: THREE ORDERS IN A ROW WITH BROKEN AND MISSING ITEMS! I expect a refund asap
These are multiple orders, not just one, as I have stated in both the
message to you and this post. I can pm you the order #'s if you like,
but I'm sure you probably have already found each order thro...
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Canceling order
Hello I actually forgot to buy the kit of the drunk elephant products..
is there a way I can cancel my order and just redo it .
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Re: Canceling order
Hi @goldengrahams23, @Kim888 is correct - the code is multi-use!
However, if you'd still like assistance with this, please send me a PM
with more details. Bisous, Sian
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Re: Canceling order
@goldengrahams23 the code is multi use so why not just make a second
order - it’s really hard to get orders cancelled (contact customer
service if you’d like to try the sooner the better )but since yo...
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Missing items in my online order
Hi, I just received the package for one of my VIB Rouge orders, and
three items are missing from the box while the names are on the packing
list. This never happened to my previous orders. I tried to ...
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1 Reply
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Re: Missing items in my online order
Hi @Anonymous, I'm very sorry to hear about this! If you have not yet
been assisted with this, please send me a PM with your order number so
that I can ensure you are assisted! Bisous, Sian
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Where did this product go?
I was really planning on buying the A-Team set from Milk makeup so I put
it in my cart. and then one day I saw in my cart it sold out. I was
going to put it in loved then realised there was no button ...
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1 Reply
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Re: Where did this product go?
Hi @Anonymous, Sorry to hear about this! It looks like this item is
currently available online - I apologize if it was temporarily
unavailable! Hope this helps, Sian
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out of stock so fast
I had the Huda beauty eyelash glue in my cart. While I was putting all
my information to checkout it went out of stock. 😩 it’s not fair
because my app was giving me a hard time at checkout so I wasn’t able to
purchase it 🙁
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1 Reply
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Re: out of stock so fast
Hi Rubii04, I'm really sorry to hear about this! It looks like the Huda
Beauty Lash Glue is currently in stock. If you'd like assistance placing
your order, please call us at 1-877-SEPHORA so that a Beauty Advisor may
assist you further. Bisous, Sian
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Unsuccessful Authorization Order
I just got an authorization message from the bank only to see a few
hours later that my order was cancelled due to an unsuccessful
authorization. Please help!
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I'm sorry for any confusion! Let me take a look and send
you a PM 🙂 Bisous, Sian
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Unsuccessful authorizations sometimes have to do with you...
Unsuccessful authorizations sometimes have to do with your shipping
address. I have been told by c.s. that Sephora only ships to residence
addresses; no business addresses or UPS box addresses, litera...
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Unsuccessful Authorization
My orders got cancelled 4 times in a row!!! I have never encountered
this kind of problems before, and Sephora has taken my money, I sent an
Email but never got any reply!! Someone please help me!!! When can I get
my money back???
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1 Reply
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Re: Unsuccessful Authorization
Hi @Connieeeeee, I'm sorry to hear about this! I'm taking a look and
will send you a PM shortly. Bisous, Sian
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Linking my Beauty Insider card to my online account
Hi!Can you help me link my card to the online account? Thanks!
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1 Reply
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Re: Linking my Beauty Insider card to my online account
Hi mmsis, I'd be happy to help you with this! Sending you a PM now.
Bisous, Sian
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Play box number
People keep mentioning which box they received. Is there a way to view
the different boxes? Also can you select preferred brands?
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1 Reply
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Re: Play box number
@Blueyedmom Your box number is the last three digits of your ITEM number
(not order number). If you click into your recent orders on a computer
and click on Sephora Play once you have been billed you ...
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Pending order
I've been waiting for my order for SEVERAL days now. It still hasn't
shipped. I'm growing concerned.
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1 Reply
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Re: Pending order
This has been happening to most shoppers (including myself) that ordered
during the Rouge sale. When checking out they posted a disclaimer saying
that because of high demand we should expect a 2-3 bus...
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Beauty Offers Section in the App???
Sephora you have implemented some changes to your app again. Section on
Beauty Offers disappeared. Where can i find it now?
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Pending money disappear
I have 5 orders from Sephora and the second one I placed on last Friday
still in progress, however another four that I placed later already been
shipped, I also double checked with my bank account, be...
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1 Reply
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RE: Pending money disappear
I got the same problem too, and the transaction in my bank account
disappeared.
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VIB Renewal Discount
I reach VIB Status again this year but did not receive the typical
package in the mail. Does the renewal no longer include a discount? Was
this ever announced? Thanks.
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RE: VIB Renewal Discount
I never received one in the mail before? I either got it in store or in
the rewards section online I could add my free welcome kit. After adding
it from the rewards section, and making a purchase, it came in my
package.
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Re: RE: VIB Renewal Discount
Mine isn't there either. I got an email but it didn't include a
discount. It only had free 2 day shipping (which I already have) and the
makeover (which I never use).
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Incomplete address, item being returned to sender.
Incomplete address, item being returned to sender.Hi! This is Selina. I
really need someone to help me with my order. Since i forgot to put my
unit number on the address, it has been returned back to ...
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I am new to Sephora and have just recently started using the products . I have read so many good results of people getting samples.
why when I have ask for samples I get an excuse every time I’m in the
store. I have spent a large amount of money the last 2 month on new
products and still my local store acts like it is awful to ask...
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