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201,187 Posts
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Re: SIJCP emails
Hi knicskin, Please visit your local SiJCP to sign up to receive
promotional emails. The SiJCP email team reached out and advised that
you will have to opt-in to receive their emails in store. Sorry for any
inconvenience! Bisous, Sian
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Hi Sian. Same thing, I'm receiving my Rouge emails but no...
Hi Sian. Same thing, I'm receiving my Rouge emails but not my JcPenney
emails. Thanks!
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Re: Hi Sian. Same thing, I'm receiving my Rouge emails but no...
Hi Luvstravel, Sending you a PM! 🙂 Bisous, Sian
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Re: SIJCP emails
Can you please cc me on this @SianBT? I've also been wanting to get on
the SiJCP email list. Thank you!
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UPS Package delivered to a facility but I have a 24/7 concierge
I am absolutely stunned that my package was delivered to a holding
facility instead of my residence when there is a concierge in the lobby
24/7. I am also disappointed that when I called the rouge hot...
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Unsuccessful Authorization
I placed an order on November 1st and received an email saying it was
confirmed and it will send me another when it has been shipped. But I
just checked my order status today and it says “Unsuccessful...
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Re: Unsuccessful Authorization
Hi @Anonymous, I would be happy to look into this for you. I'm going to
send you a PM now. Thanks!
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C.S. has told me that Sephora does not ship to addresses...
C.S. has told me that Sephora does not ship to addresses that are not
your home address. So no business addresses etc... Your billing and
shipping address must match or they flag it.
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Vib Rouge card
I have a vib rouge card but when I sign in online, it tells me to
register again and it also says there's an error with my email address.
How should I link my vib rouge card to my online account? Also...
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Re: Vib Rouge card
Hi @Anonymous, If you have not yet received assistance linking your
accounts, please send me a PM with your registered email address and
Rouge card number. Thank you! Bisous, Sian
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Re: Vib Rouge card
My beauty insider card number is 03000005114290 and my registered email
is emmaruxianwang@gmail.com. Thank you so much for helping!
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Re: Vib Rouge card
I didnt have to apply for anything to join the sale. If your online
account is link to your Rouge account you should only have to type the
"20FORROUGE" code in the promo code box at check out. That's all I did,
atleast.
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products leaked in Sephora Favorites box
just received my Prep and Protect today. Most of the products seem under
filled compared to other favorites box products in my other set, with
the Amika The Wizard completely, not a drop in it, empty....
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Re: products leaked in Sephora Favorites box
Hi @jbcindy, I'm so sorry to hear your items arrived in that condition!
I'm going to send you a PM now so I can best assist you. Thanks!
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Bad shipping and item
So upset with Sephora right now... e out of 4 of my packages from VIB
Rouge event have been damaged with items all messed up. Now I open my
Gimme more lip and my one lip gloss is half dry out of the b...
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Order pending
Hello,I placed an order on Nov 4th, during the VIB sale. The status of
the order still says it's pending. usually the orders do not take this
long to process. Any insight as to why it's taking so long?Thank you!
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RE: Order pending
I think your order will arrive next week due to 2-4 biz days delay. My
order will definitely arrive in Alberta next week.
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Re: Order pending
Same here. I placed the order on Friday, November 4th super early in the
morning. I got an email saying it shipped, but it hasn't yet. I was
provided with a tracking number but there is no tracking ac...
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Re: Order pending
I have the same problem. I made the order November 3rd and it's still
not shipped. I do think they are experiencing higher order volumes but
it's a little crazy because at this rate I'll get it around
thanksgiving..
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Order still pending
My order is still pending. 5 DAYS! I have flash shipping, but I never
got my order in time! NEVER! Yesterday I placed an order at another
shop, and guess what? Tomorrow I will get my order! It took fo...
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lost e gift certificate
I received an e gift certificate in April 2017. I went in my email and
phone and cannot find the email or text containing the gift card. Is
there a way to re-issue this to me? I was saving it for the sale coming
up next week, I am so sad!
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Re: lost e gift certificate
Hi @shawnalove, I apologize for the difficulty you are having with your
eGift purchase. For assistance with your eGift Card, please contact
Sephora eGift Customer Support by phone at 866-286-1262, 8AM...
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My order hasn’t shipped
I placed my order on Nov 4th and It still hasn’t shipped. My order
status on my account says “pending”. I wanna know when it’s gonna ship I
needed it by nov 11th 😞
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Rookie
How long did it take for you to get out of Rookie status? How many post,
comments etc do you think you have to make? THANKS!
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My review was removed
I recently reviewed the "Let it Glow! SUPERMUD Set". I gave it a low
rating because the container came half empty and was not as advertised
in the images and videos posted by the product company on Se...
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what happened to the Marc Jacobs holiday limited edition lip stick in purr-fect?
what happened to the Marc Jacobs holiday limited edition lip stick in
purr-fect? it just arrived to sephora, now its off the site?
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