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198,830 Posts
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Easy way to add old rewards card to my online account?
I have a rewards card I got in store, but can't figure out how to link
it to my account online.
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Re: Easy way to add old rewards card to my online account?
Hi @RatKatt. I'll send you a PM to assist. xo, Jamila
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Order STATUS: Unsuccessful Authorization
I recently order some things and yesterday I saw this "STATUS:
Unsuccessful Authorization" and the order seems to be canceled. Can you
explain me what is wrong and how I can reordered this items?I need some
help
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Re: Pending
Hi @paigee49, I am very sorry about that! I will send you a private
message so that I can assist you with this. Thanks! Best Wishes, Janean
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reviews
How do I remove my review for a product that has led me astray? I don't
want to encourage anyone to try it.
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Re: reviews
Hi @mermaidbae, I will send you a private message so that I can help you
with your review. Best Wishes, Janean
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Order pending
I placed an order on 10/14 and it's now 10/18 and my order is still
pending. I need these items for a wedding I'm in next week and am really
scared I won't get them in time. I spent a good deal of mon...
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Re: Order pending
Hi @Anonymous and @Xjanedoe, I'm sorry to hear your orders are still
processing! If you haven't already been assisted, can you please send me
a private message with your order numbers so I can look in...
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RE: Order pending
I ordered on October 14, October 16, and October 17,. I still have an
order pending from the 14th, and the ones from the 16th and 17th are
only partial shipments. I needed these by the beginning of ne...
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Re: RE: Order pending
Hi @AnnaMrsToBe, I've sent you a private message. Please check your
inbox when you get a chance. Thank you š Always, Danee
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Re: RE: Order pending
I ordered on the 15th & am having the same problems. I thought itd be
almost to me by now! Its still pending
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Re: RE: Order pending
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thank you. Best Wishes, Janean
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Re: I need help !
Hi @Anonymous, I'll be happy to assist! I'll send you a PM shortly to
request a bit more information from you. - Laurie š
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No order confirmation; order not showing up
Hello, I placed an order last night (10/17). It is showing up as a
pending charge of $101.28 on my bank account, but the order isn't
showing up in my Sephora iPhone app and I never got a confirmation ...
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Re: No order confirmation; order not showing up
Hi @maddiegoose, I will send you a private message so that I can look
into this for you. Thank you. Best Wishes, Janean
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sephora canada weekly wow
Hi just wondering if sephora canada will have a new weekly wow tomorrow
and what it will be ?
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Re: sephora canada weekly wow
Hi there, Please stay tuned via Sephora's promotional emails and website
updates to learn about the latest offers and promotions! Check out the
10/19 Weekly Wow post in the "Trending Now" section here...
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What reviewsš¤
Ok so for the past couple of times I have tried to review products that
I have purchased I receive an error message and I'm not sure why that
is. I have also made other post that have vanished or neve...
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Re: What reviewsš¤
Hi @TeaLyn, I'm so sorry to hear about the technical issues you've
experienced lately! We're aware of the error messages some receive when
posting reviews and are working diligently to resolve the iss...
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Create BI Account Failed
Please help!!! When I try to create a BI account via my desktop, it just
shows the Sephora symbol as a loading sign and the page doesn't move.
Even when I tried to create an account on the app, I get ...
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Re: Create BI Account Failed
Hi @Anonymous, I'll take a look and will PM you with more information
shortly! š - Laurie
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Merging 2 separate Beauty Insider accounts?
Hi I forgot I already had a beauty insider account so I got a newer one.
I found my other card recently now I want to merge them together but how
would I know what email theyāre under since I probably had to enter two
seperate emails?
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Re: Merging 2 separate Beauty Insider accounts?
Hi @Anonymous, I'll be sending you a private message shortly to further
assist. š Best Regards, ā¤ļø Raquel
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When will my order be shipped?
On the 16th of October the payment of my play sephora subscription was
confirmed! and to this day my order goes on slope! When will it be sent?
How long can this process take?
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Re: When will my order be shipped?
Hi @Elialfonzo, All PLAY! by SEPHORA boxes will arrive within a three to
five day period around the 20th of every month. You will receive an
email when your box ships, so you can track it and see an e...
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Shipping Issues - Paid for 1-day FLASH!!
I placed an order at 5:30pm CDT on Sunday, October 15th (3:30pm PT). The
estimated arrival was Tuesday 10/17 for 1-day shipping and Wednesday
10/18 for the FLASH 2-day shipping. I wanted the items on ...
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Re: Shipping Issues - Paid for 1-day FLASH!!
Hi @Anonymous, I'm sorry to hear about this! I'm going to look into this
for you and I will be sending you a private message shortly to further
assist. š Best Regards, ā¤ļø Raquel
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Heartbrokenš
Iām a little heartbroken about this months PlayBox. I received it
yesterday and instantly got excited. Iāve been waiting for this one
because of the completion products.but out of the 5 samples exclud...
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Re: Heartbrokenš
Hi @MsTing33, I'm so sorry that your Play! by Sephora box did not
contain a close shade match. The intent of the Play! program is to
teach, inspire and play! While the shades may not match exactly, we...
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RE: Re: Heartbrokenš
I actually tried the foundation even thow it wasnāt my shade..mixed it
with something a bit warmer.and it nice but as for the other two
products they just were too light to actually āwearā.
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October 14th order not shipped yet?!
I placed an order on October 14th that has not shipped out yet. I have
two partial shipments from October 16th and 17th (only half of those
have already been shipped) where are my promos and the rest ...
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Re: October 14th order not shipped yet?!
Hi @AnnaMrsToBe, I'm sorry to hear about this! I wanted to let you know,
I edited your message and took out your order numbers. I recommend not
posting any order numbers or personal information on our...
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discontinued???
Iāve seen several posts saying that they are not going to be sending out
anymore play boxes for the year 2017???Is this true??I literally just
joined last month..need info.please!!!
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Re: discontinued???
Hi @MsTing33, At this time, there is no information regarding the
discontinuation of Play! by Sephora boxes in 2017. We look forward to
sending more exciting boxes in the months to come š - Laurie
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