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Post in Customer Support
Anonymous Insider

Unsuccessful Authorization Order

I just got an authorization message from the bank only to see a few hours later that my order was cancelled due to an unsuccessful authorization. Please help!

Re: Unsuccessful Authorization Order

Hi @Anonymous, 

 

I'm sorry for any confusion! Let me take a look and send you a PM 🙂

 

Bisous, 

 

Sian

Anonymous Insider

Unsuccessful authorizations sometimes have to do with you...

Unsuccessful authorizations sometimes have to do with your shipping address. I have been told by c.s. that Sephora only ships to residence addresses; no business addresses or UPS box addresses, literally only your home address. This might be your issue.
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