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201,187 Posts
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Re: cuestión :Why can not I do pick up in my store solano mall sephora?
Hi anny1980, I apologize for any inconvenience! We are currently not
offering the option to buy online and pick up in store in your local
Sephora. We hope to bring this option to all Sephoras someday soon.
Bisous, Sian
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Order didn't go through but my points are gone
Hi Sephora, I tried making an order today but it didn't go through and
there was an error message. I refreshed the page and everything in my
bag disappeared. I looked in my order history and the the n...
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Re: Order didn't go through but my points are gone
No I have my points back. Thanks! But my paypal was charged despite the
order not going through. Please help!
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Re: Order didn't go through but my points are gone
Hi @Anonymous, I'm sorry to hear this. I'm going to look into this and
send you a private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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wrong samples again!
I’m not happy at all because I always get samples I didn’t ask for ! Why
is that ? And this is not the first or second time happened to me ! You
always send me samples I didn’t chose when i ordered even though I’m a
rouge member!!!
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Re: wrong samples again!
Hi @sarahmuna, I'm so sorry to hear this. Our website does call out that
substitutions will be made for out-of-stock samples and we apologize
that the samples you picked were very popular, and sold ou...
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Re: gift cards
Hi @nugentleah! A JCPenney gift card can be used in store at a Sephora
in JCPenney or online via the JCPenney site where you can shop its
Sephora online inventory. A JCPenney gift card cannot be used in a
standalone Sephora or Sephora online.
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sephora beauty insider card
i would like to link my card with my online account. i really appreciate
it! i know how busy you guys must be
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Re: sephora beauty insider card
Hi @Anonymous, I've sent you a private message to assist with this 🙂
Please check your messages at your earliest convenience. Thank you! -
Laurie
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VIB Items Sold Out- Clarisonic Mia
Hopped online right at midnight. Place my order. ALL the items in my
card but TWO ; Clarisonic Mia 2 and Buxom lip gloss have not shipped.
And website says they are now sold out. On my order status is...
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Re: VIB Items Sold Out- Clarisonic Mia
Hi @missyjay72, Upon review I see that your order shipped and all of the
items were in-stock. If you need further assistance, please feel free to
send me a private message 🙂 - Laurie
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Re: VIB Items Sold Out- Clarisonic Mia
As people continue to purchase the item the inventory will deplete. If
you were able to checkout, you should be OK. Why is it confusing that
your order is still processing? That just means they haven'...
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RE: VIB Items Sold Out- Clarisonic Mia
It depends. I had ordered 8 items last Friday with my rouge discount and
7 shipped but one item showed as in progress. Called Sephora Wednesday
and they told me it will ship sometime Thursday. Got a m...
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RE: VIB Items Sold Out- Clarisonic Mia
If you ordered them and they are on your list as ordered, you should get
them. I had the same happen last weekend. I ordered the L’Occitane
advent calendar and it later sold out. So it showed on my “i...
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Missing item
When I receive my package, they divided my shipment to two box. And I
missed one item. What should I do? I bought that foundation for my
sister's birthday and just found out I didn't receive it in the box.
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Re: Missing item
Hi @Thuymacaroons, I'm very sorry to hear this! I'll send you a private
message requesting a bit more information so I can assist. Thank you for
your patience 🙂 - Laurie
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RE: Missing item
It happened to me once. I realized that the item was missing months
later 😯, because my order was big and the item was tiny. I called
Sephora, explained the situation and the refunded me right away. ...
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Amore Pacific product bought, has it been used?
Hi, I bought Amore Pacific Moisture Bound Refreshing Hydra-Gel on Friday
to use when my current skin care product gets done. I opened the product
now and noticed it looks like this may have been used?...
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RE: Amore Pacific product bought, has it been used?
In my opinion, just from the photo, it looks used. Maybe a demo at one
time. I would return it especially since it will be used on your face.
Hope you can find more, Glenna
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RE: Amore Pacific product bought, has it been used?
I called the customer service and he said to contact the store to get a
replacement. He said if they don’t have it in the store they can get it
from a different location as it was an error in their pa...
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RE: Amore Pacific product bought, has it been used?
I agree - maybe a return that wasn’t checked that it had been opened or
someone tried it out in store and put it back. Sephora, I realize you
have thousands of products to manage, but that’s your job ...
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RE: Amore Pacific product bought, has it been used?
I got a replacement today which I’m very glad I did! But yeah, it
shouldn’t be the case when we are buying stuff that these things keep
happening. I just have to remember to check again once I buy thi...
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Re: Box number
Hi @Anonymous, Each month's box is a surprise so you'll find out what
box you'll be receiving when it arrives! 🙂 Always, Danee
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Missing Items
I placed an order for 11 items and I'm missing 3! I made this purchase
during the "Rouge Sale". I understand it was a busy time but really,
THREE MISSING ITEMS!!
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Re: Missing Items
Hi @KAREN118, I'm so sorry to hear three items were missing from your
package! I'm going to send you a PM to help. Always, Danee
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i thought i signed up for monthly sephora
i don't see a transaction from Sephora to start my monthly
deliveries.can you check
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Re: i thought i signed up for monthly sephora
Hi @Anonymous, I'm going to look into this then send you a PM!
Always,Danee
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I need help combining two accounts
Hi, I need help combining 2 Sephora accounts. One is a Beauty Insider
and the other VIB. Would someone be able to help me with this?
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Re: I need help combining two accounts
Hi @Laura466, I'll be happy to assist you with this! I'm sending you a
PM now. Always, Danee
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SEPHORA BEAUTY UNMASKED SET RETOCK????
Looking for this set. I returned it to repurchase it during the sale and
can't find it. Are u guys going to have it restocked
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Re: SEPHORA BEAUTY UNMASKED SET RETOCK????
Hi @RN3179, This item is currently available on our U.S. website but
regretfully, we do not have any information if/when this item will be
restocked on our Canadian website. I'm sorry about that! Always, Danee
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Re: 3X 5X?
Hi @kelneu, Please stay tuned to your emails to be notified of our
upcoming promotions! Thank you! Always, Danee
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Rouge code error?
Hi all! Is anyone else's 20FORROUGE code giving them a "You must be
logged into a Rouge account to use this promotion" error, when you are,
in fact, logged into your Rouge account? I was hoping to pla...
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Order is delayed
I have placed an order on Nov 5, and it is still showing in progress.
Also emailed the rouge line and have not gotten a response yet. It is
also past the 2-3 day delay from ordering. When should I exp...
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Re: Order is delayed
Hi @Sq19 @ItsMeFee @SunnyGlobalDiva, I sincerely apologize about the
delays we're currently experiencing! Due to the high volume of orders
during our Holiday Bonus promotion, we are currently experien...
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RE: Re: Order is delayed
Thank you for responding! It might be more helpful to manage
expectations on the future VIB sales to put a 2-week disclaimer on
processing/shipping so that if something is needed urgently, people
just...
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