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201,069 Posts
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Re: it starts tomorrow. (well, at 12am PT tonight)
IT DOESN'T WORK. IT'S ALREADY 12AMlydiawawa wrote:It still says
expired...
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I chose the wrong shade.
I just ordered an Urban decay naked skin ultra definition powder
foundation on Medium NeutraL. I chose the wrong shade. How do I change
it, To Medium Light Warm? Please help me. Thank you!
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RE: I chose the wrong shade.
If you live near a store, go there to exchange. They should do it with
no problem
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Points aren't showing up online??
When I shop in stores, I'm told I have over 500 Beauty insider points
but when I go online I only have 100. Plus si currently have a Silver
VIB card but online its only "Insider". Please Help!!
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Re: Points aren't showing up online??
Contact customer service and ask them to link your card to your online
account then your points will match.
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Frustrated with this again
I do NOT know what the deal is with the Sephora Stock Room. I purchased
$25 worth of product online and had a code for free Viktor & Rolf
Perfume plus a free mascara. Again I received NONE of the samp...
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RE: Frustrated with this again
It’s unfortunate but during this sale things seem to get too hectic for
Sephora. They should handle it better, but they did give you 150 points
which is more than this sample is worth (it would have b...
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RE: Frustrated with this again
You’re right. But poor customer service or distribution is a sore spot
with me. This isn’t the first time I had an issue with an order. Sadly.
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RE: Re: Frustrated with this again
I did. I know I should just say oh well but when you are really hoping
for something and that item doesn’t show, it’s a drag. I appreciate the
points given but you shouldn’t have an issue with every other order, you
know?
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Cancelled order
Sephora cancelled my entire order said everything was out of stock yet
the app says these items are still available to order
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If I reach rouge but then return an item will it cancel my status?
If I reach rouge but then return an item will it cancel my status?
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How can I link my beauty insider card to my account?
Hi. I got a card a few days ago. After coming back home I registered
online too. But I don't think my card is linked to my account atm. (Not
sure. I gave them the same email in store, but none of my points is
showing online.)
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Order status
One of the items in my order became out of stock and I️ am not sure if
that’s why my order has not shipped yet but I️ have the 2 day flash
shipping and the products were ordered November 4. Can’t the ...
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Re: Order status
Hi @acb323, I'm so sorry for any confusion! There is a delay affecting
your order however it is not related to items going out of stock.
Additionally, I can confirm that no items have been removed fro...
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what's taking so long
Why has it taken 7 days and my VIB Rouge order still has not shipped?
Been hearing tons of complaints. What's going on with your customer
service? The sale is shorter duration than in the past yet the shipping
time is 3x as long.
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VIB Rouge member not showing on my account
Hi, I recently got upgraded to a VIB Rouge member but it is not showing
up on my account. How do I get this issue fixed ? Thank you, Julie
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Price adjustment
I just purchased a few things maybe about a week ago before I knew I was
going to get my vib 20% off. Can Sephora return and repurchase my items
while applying the coupon code? Thanks
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Cashier didn't apply discount today
Today i went to store and Cashier didn't apply any discount today, Is
there is any possibility to have any adjustment ???
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Sephora Play Box
How do I get a subscription to Sephora Play? Every time I check ..
subscription is full. Is there a waiting list I could be added to? Or
possible a email to notify that there are spots available? Any ...
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Re: I can't use 20FORROUGE code
@debby810416 Are you buying a customizable set? Those are excluded from
the sale too.
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Re: I can't use 20FORROUGE code
@debby810416 from what you posted it looks like another discount has
already been applied to your order. "DISCOUNT $24 " Only one promo code
is allowed per transaction. Besides it looks like whatever ...
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Re: can i use Complimentary VIB Welcome Kit with this year's 20%-off code?
Hi @Anonymous Sorry! We can only accept one promotion code per order.
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Re: can i use Complimentary VIB Welcome Kit with this year's 20%-off code?
Probably not. I think you can only use one code at a time.
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Re: How can I delete my credit card information
Hi @Reneelr25 I have replied to your other post regarding this. 🙂
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how can I delete my credit card information
i want to delete my credit card number from billing info .. how can i
delete my credit card information Thank you
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Re: how can I delete my credit card information
Hi @Reneelr25, I have removed your billing info from your account.
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OUT OF STOCK
help.......I have finished the order and my order statue is In Progress.
but one of my items shows OUT OF STOCK, what that means ? i will or not
get that item?
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Re: OUT OF STOCK
Hi @Anonymous That just means that it is currently out of stock and you
wouldn't be able to reorder it. If there are any problems with
fulfilling your order, you will be notified by email.
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I forgot to redeem my birthday gift
Hi! I forgot to redeem my birthday gift in October. Besides, I didn't
receive any email notifications. Can I still redeem my gift??
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Re: I forgot to redeem my birthday gift
Hi @KristinaLeto We don't always send an email reminder, but your
birthday gift is available during your birth month and within 14 days of
your birthday. I will send you a message to help with this.
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Re: I forgot to redeem my birthday gift
If you don't see an option on the website (in your cart) to add the
gift, you should still be able to redeem it in person in a store! 🙂
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Problems with Online Orders?
I placed an order online for the sale on the 3rd and my status is still
showing an in progress. I understand that there will be a delay because
of the huge volume in orders but I want to at least make...
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Re: Problems with Online Orders?
I'm wondering the same thing about my order! I ordered 6 days ago and it
still hasn't been shipped!
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