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201,076 Posts
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Re: OUT OF STOCK
Hi @Anonymous That just means that it is currently out of stock and you
wouldn't be able to reorder it. If there are any problems with
fulfilling your order, you will be notified by email.
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I forgot to redeem my birthday gift
Hi! I forgot to redeem my birthday gift in October. Besides, I didn't
receive any email notifications. Can I still redeem my gift??
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Re: I forgot to redeem my birthday gift
Hi @KristinaLeto We don't always send an email reminder, but your
birthday gift is available during your birth month and within 14 days of
your birthday. I will send you a message to help with this.
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Re: I forgot to redeem my birthday gift
If you don't see an option on the website (in your cart) to add the
gift, you should still be able to redeem it in person in a store! 🙂
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Problems with Online Orders?
I placed an order online for the sale on the 3rd and my status is still
showing an in progress. I understand that there will be a delay because
of the huge volume in orders but I want to at least make...
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Re: Problems with Online Orders?
I'm wondering the same thing about my order! I ordered 6 days ago and it
still hasn't been shipped!
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RE: Problems with Online Orders?
Same here! I have flash shipping and now I’m seeing a possible deliver
on the 13th. That’s not 2 days.
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Re: RE: Problems with Online Orders?
Hi All @mhake + @Brandip3 + @mnda. So sorry for the delay. Due to the
high volume of orders during our Holiday Bonus promotion, you may
experience a delay of 2-4 business days in the delivery of your ...
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I cannot find product I bought from purchase history
I bought a perfume from the margilea in past vib sale event, and right
now I cannot claim my purchase from the history. I am pretty sure that I
bought it with my account because it got discounted, whi...
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Re: I cannot find product I bought from purchase history
Hi @Zheimi Your purchase history can only contain so many items, so if
you don't see that item, it might not go back that far. Mine only goes
back to last August. I'll take a look for you and send you a message
with more information.
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Linking Account with VIB card
I just got my VIB card a couple of weeks ago but my online account still
lists me as Beauty Insider. How Can I update this? Thanks!
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Cashier didn’t apply discount.
Hey! Made a purchase in store this afternoon and the cashier did not
apply the 20% off VIB code. Can the price be adjusted without me going
back to the store?
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Reward gone from order confirmation
I JUST placed an order online 2 minutes ago and I added the Farmacy
Honey 100 point reward to my order. When i was brought to the
confirmation page after I placed my order...the reward is no where to
...
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Order cancellation
Hello, Sorry to bother you but I want to cancel an order #7835497076.I
made a mistake in choosing the product. Your help would be highly
appreciated. Thank you. Regards,BAO
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Unsuccessful Authorization Order
It appears that this is an issue for many. I recently made an order with
the 20% off code as a VIB Member. I have seen now that the items have
'cancelled' against each one and the status is 'Unsuccess...
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Order still in progress
Hi, I placed an order on the 6th, and I understand that there’s going to
be delays due to the sale. But I was just wondering when will I be sent
my confirmation email that my items will be shipped ?
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Re: Order still in progress
Hi @Annabellaxo, I can confirm that your order is still processing at
our distribution center and because of high volume, is affected by a 2
to 4 business day delay. Once it ships, you will receive an...
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Insider coupons
Hi I was just wondering why my insider coupon code isn't working and
saying it has expired when it just became valid an hour ago?
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Re: Insider coupons
Hi @Anonymous, So sorry for any inconvenience! If you have not already
tried again and placed your order, please go ahead do so. If I can help
you with anything else, please send me a DM. All my best, Megan
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where is my November play box?
when will my november play box be shipped and what carrier will delivery
it
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Re: where is my November play box?
Hi @axly, Your November Play! box will arrive in the next few weeks and
you will receive a shipping notification via email once it departs from
our distribution center. I hope this helps and please se...
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Beauty insider
I need help linking my beauty insider card to my account, so I can use
my points when I order online.
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Re: Beauty insider
Hi @AKFLORES, I will send you a private message in just a moment to
assist you with this. All my best, Megan
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How to link my Beauty Insider card to my online account??
The gal at the store only asked for my name and birthday. That is the
extent of it. I then signed up for an account online but it didn’t allow
me the option to add the Sephora beauty insider card. I would like to
have it linked. Help?
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Re: How to link my Beauty Insider card to my online account??
Hi @Anonymous, I will send you a private message to help! All my best,
Megan
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RE: How to link my Beauty Insider card to my online account??
Probably by email. Best n fastest would be call sephora call center they
are open on weekends too. In sephora app scroll down to the bottom left
contact us then u can call or email them. The info is all there
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Bad customer service
yesterday I went to the sephora of prudential as of frequency since
cause I live nearby I had never had a bad experience cause the service
is good, but yesterday was the exception I felt super bad sin...
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Re: Bad customer service
Hi @Jeilissa, I'm sorry to hear about your experience and will send you
a private message to help. All my best, Megan
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Missing Order (repost from original 2 days ago no response)
7727732543 & 7728022052 Came home and did not see packages delivered for
orders. Still cannot locate orders. Please kindly help.
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Re: Missing Order (repost from original 2 days ago no response)
Hi @saridyn, I'm sorry to hear this and will send you a PM in just a
moment to help. All my best, Megan
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Link insider card to online account
Spoiler (Highlight to read)Hi, how can I link my insider card to my
online account, thanksHi, how can I link my insider card to my online
account, thanks
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Re: Link insider card to online account
Hi @Anonymous, I can see that you were already assisted by a Customer
Service Representative. Please PM me if I can help you with anything
else. All my best, Megan
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What the heck is going on with Sephora shipping and customer service?
I️ have never had an issue with Sephora before but I’m so frustrated I’m
about ready to stop shopping here any longer. My order said it was
delivered 3 days ago, yet I️ never received it. I️ call cust...
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