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201,073 Posts
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Change My Birthday
Hi i was just wondering how i could change my birthday to November 30th.
Right now on the website it says its January 1st, and thats wrong. How
would i go about on changing it. and would i still eligible for the
birthday gift they send?-Thank You
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Re: Change My Birthday
Hi @Anonymous, I updated your birthday to November 30th! Happy almost
birthday! At this time, we do not physically send out Birthday Gifts.
Please feel free to redeem it this month or 2 weeks after yo...
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Re: Discount
Hi @Srss1996, @annah7 is correct! You'll need to add the promotion code
on your online order to receive the discount. Here are the promotion
codes for all Beauty Insider tiers: Rouge: 20FORROUGE VIB: ...
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Re: Discount
You can put in the code for the discount when click on your basket. It's
right above the red checkout buttonYou can add your code to get your
discount
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RE: color pop
I bought Colourpop in store at the Beverly Dr. Location and it was
discounted. Looks like they aren’t making that available online. Just go
to Colourpop’s website - they are having a 20% off sale. Sep...
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Fenty foundation
I bought shade 210 and it is amazing and almost perfect buti am finding
it just a tiny tad yellow on my skin...what do you think I should change
to? I'm thinking the description of 220 would be too ye...
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If you are able to get to Sephora to get your Color IQ do...
If you are able to get to Sephora to get your Color IQ done they will
find you your exact match or really close to it!
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Re: If you are able to get to Sephora to get your Color IQ do...
Unfortunately I am almost 4 hours away from the nearest location. 😞
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Beauty Insider Card
I created an account and received a beauty insider card today. I can't
seem to link them together. How do I connect them?
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Re: Beauty Insider Card
Hi @Ladymet31 I will be happy to help you combine your accounts. I will
send you a message for more information.
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Re: Beauty Insider Card
i sent it in an email yesterdaykeelybt wrote:Hi @Ladymet31 I will be
happy to help you combine your accounts. I will send you a message for
more information.
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Sold out products; will they be brought back?
Does anyone have any information as to when and if the 'Sephora
Favorites scouted by Sephora ' set will be restocked and resold online?
It was released this fall 2017 with many other new Sephora favor...
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Missing package
I haven't receive my order. It's been 5 days now. I emailed Sephora and
no one even respond on my concern. @SephoraBIC pls take action on this.
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Re: Missing package
Pretty sure there is a processing delay with orders with the Rouge sale
weekend last weekend....5 days isn't long at all. There has been a
warning message in the cart page ever since last Friday, stat...
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Louboutin Fail - how could you Sephora?!?
Stopped in Beverly Drive store with my sister on a mini-vacay to catch
the holiday sale on 11/11/17. Excited to see Christian Louboutin which
isn't our regular store. Bought a bottle of polish $50 ($4...
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Canceled Order
hi,I tried to place two times a very large order but you canceled it
both times,Is there a limit to order? Or what's the problem? A couple of
months ago I also tried to place a large order of $700 but...
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Re: Canceled Order
Hi @Ghislenne, I'm sorry for the confusion and will send you a private
message shortly to assist. All my best, Megan
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Re: Canceled Order
Ghislenne wrote:hi,I tried to place two times a very large order but you
canceled it both times,Is there a limit to order? Or what's the problem?
A couple of months ago I also tried to place a large o...
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same thing is happening to me. I am beginning to hate sep...
same thing is happening to me. I am beginning to hate sephora.
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Forgot to Apply 20% Off
Hi! I placed an order today and realized I completely forgot to use the
20% off for VIB Rouge. If I take it in store with the receipt, will they
be able to apply it or will I have to return the item a...
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Order #7817380107 still in progress for 6 days. Has not been shipped
I'm aware that there are orders in progress, but when will my order
ship? I waited 2 days so far and it hasn't shipped yet. Please reply
when you can! Thank you
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I'm a BI register, but I did not fet the discount on my order
I'm a BI register, but I did not fet the discount on my order. Why is
that? Can I get the refund?
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Re: I'm a BI register, but I did not fet the discount on my order
Hi @AnonymousThe discount isn’t automatic you need to enter a promo code
in when you are checking out. For Beauty Insiders the code is
INSIDER15if you call customer service and explain that it didn’t ...
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Samples... again
I ordered online but I don’t get the sample that I picked. This is my
second time having a problem with the samples... very sad 😞
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VIB 20% off online
Hi I saw there is a 20 off for VIB event going on lately. I tried the
code 20FORVIB online. But why it keep showing that code has expired?
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still not work for me, I live in Colorado, should have ju...
still not work for me, I live in Colorado, should have just go to sleep
already, lol
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Re: VIB 20% off online
I am having the same issue!!! Ugh!!! It is so annoying.CharlotteZhang
wrote:Hi I saw there is a 20 off for VIB event going on lately. I tried
the code 20FORVIB online. But why it keep showing that code has expired?
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I don't get it either. It keeps saying expired for me as...
I don't get it either. It keeps saying expired for me as well. What a
bummer! I stayed up for this ugh.
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Re: VIB 20% off online
so it will work at 3am eastern time? CharlotteZhang wrote:Hi I saw there
is a 20 off for VIB event going on lately. I tried the code 20FORVIB
online. But why it keep showing that code has expired?
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RE: VIB 20% off online
Sephora operates on pacific time. The code will be like at 12am pacific
time
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