wrong samples again!

[sarahmuna]

I’m not happy at all because I always get samples I didn’t ask for ! Why is that ? And this is not the first or second time happened to me ! You always send me samples I didn’t chose when i ordered even though I’m a rouge member!!!

[RaquelBT]

Hi @sarahmuna,

I'm so sorry to hear this. Our website does call out that substitutions will be made for out-of-stock samples and we apologize that the samples you picked were very popular, and sold out faster than expected. We appreciate your feedback and we're going to send it to the appropriate department to make improvements. I'll be sending you a private message shortly to further assist. 🙂 

Best Regards,

❤️ Raquel