Amore Pacific product bought, has it been used?

[LuvBeautyprods8]

Hi, I bought Amore Pacific Moisture Bound Refreshing Hydra-Gel on Friday to use when my current skin care product gets done. I opened the product now and noticed it looks like this may have been used?? It was the last product in stock at the store and was tucked in the back corner. I’m concerned for the amount I paid for if this product was ever used before? Even the top of the lid had finger prints on them. I am attaching a photo I took when I opened it. This happened before when I bought Too faced lipstick when I got home it did look like it was used as the product was visible on the sponge applicator. I returned it and got a new one. But with the Amore pacific this is the last in stock and I bought it thinking I am saving some due to the VIB discount but it look used up. Can someone assist in this? Thanks. (I don’t think consumers need to always check the product if it has been used or not every time we purchase something in store before leaving the store since it should be obvious that the product needs to be new and unused. It’s inconvenient if that’s the case. I just need to know why the product looked the way it is. When I buy skin care products it never looked like this when I open it) I hope someone can clarify this and what can be done since it’s the last product in stock. Thanks.

[Anonymous]

In my opinion, just from the photo, it looks used. Maybe a demo at one time. I would return it especially since it will be used on your face. Hope you can find more, Glenna

[LuvBeautyprods8]

I called the customer service and he said to contact the store to get a replacement. He said if they don’t have it in the store they can get it from a different location as it was an error in their part. Luckily when I called the store the person I spoke to asked if the product had a seal and I said it didn’t. She said it should have a seal and she checked the supply she said they have another one and will hold it for me. (That was good coz I thought I will have to get the other Amore Pacific rejuvinating cream as an alternative if they don’t have it since when I bought it, it was the only one on the shelf and the website said out of stock)

[divaindenial]

I agree - maybe a return that wasn’t checked that it had been opened or someone tried it out in store and put it back. Sephora, I realize you have thousands of products to manage, but that’s your job - if we cant trust you on quality assurance who do we trust? 4rzoo - you are right, we shouldn’t have to worry about products being used or when purchasing. Hope you find the product, maybe Sephora can have it shipped from another store if its no longer made.

[LuvBeautyprods8]

I got a replacement today which I’m very glad I did! But yeah, it shouldn’t be the case when we are buying stuff that these things keep happening. I just have to remember to check again once I buy things before I go home so if needed to replace I don’t have to go back-too inconvenient but it happened twice now so don’t want to risk again. BUT going back to the store today I got other stuff haha I guess it was meant to happen so I can get the other stuff I was looking at before 🙂 BTW I couldn’t read all of the message in your reply, for some reason my sephora app does not let me see the whole message even if I click “read more” 😞