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201,074 Posts
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Re: 3X 5X?
Hi @kelneu, Please stay tuned to your emails to be notified of our
upcoming promotions! Thank you! Always, Danee
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Rouge code error?
Hi all! Is anyone else's 20FORROUGE code giving them a "You must be
logged into a Rouge account to use this promotion" error, when you are,
in fact, logged into your Rouge account? I was hoping to pla...
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Order is delayed
I have placed an order on Nov 5, and it is still showing in progress.
Also emailed the rouge line and have not gotten a response yet. It is
also past the 2-3 day delay from ordering. When should I exp...
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Re: Order is delayed
Hi @Sq19 @ItsMeFee @SunnyGlobalDiva, I sincerely apologize about the
delays we're currently experiencing! Due to the high volume of orders
during our Holiday Bonus promotion, we are currently experien...
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RE: Re: Order is delayed
Thank you for responding! It might be more helpful to manage
expectations on the future VIB sales to put a 2-week disclaimer on
processing/shipping so that if something is needed urgently, people
just...
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RE: Order is delayed
Same here 😞 I placed an order on Nov 5 and it's showing as "processed"
today on Nov 10th. Ordered stuff for a trip next week and now am worried
it won't arrive in time seeing as how it hasn't even shipped yet. Really
disappointed.
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Re: RE: Order is delayed
My order was placed on the 3rd and the money was pending on my card and
then it looked like it was refunded. I've reached out and haven't heard
anything back but it says processing when I look the ord...
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UK customer not be able to apply discount code
Does uk customers enjoy 20forrouge? Got up at 6 for this but it's not
working. The page says must be logged in as a rouge member but I am a
rouge member.
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Re: UK customer not be able to apply discount code
Hi @gloriahuang and @bakeamuffin, I'm very sorry that the 2017 Holiday
Bonus promotion only applies to clients located in the U.S. and Canada.
I realize this can be frustrating and thank you for understanding! -
Laurie
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RE: Re: UK customer not be able to apply discount code
Laurie I’m a US resident and logged into my account (here is California)
and get the same error? Is there a systemwide issue?
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RE: UK customer not be able to apply discount code
It looks like you are excluded from the sale which sounds distasteful
tome, you’re still a loyal Sephora customer. It’s frustrating that so
many US-based companies exclude international shoppers from ...
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Re: UK customer not be able to apply discount code
I don't think international customers are eligible for the discount,
unfortunately. 😞
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Promo-Code 15% doesn't work
Hello,I have a problem with my 15% promo-code for insiders. I can't
apply the code. Everytime I wan't to use it, there pops up a message
"Must be a insider to redeem", although my status says I'm a in...
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RE: Promo-Code 15% doesn't work
This is a sale for North America only but living in Germany you can
easily buy from French Sephora. Big sales start around January in France
if I remember correctly
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Re: Promo-Code 15% doesn't work
Hi, @Anonymous. I'm pretty sure this sale is for US and Canadian
customers only. I think that may be your problem.
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Order is pending
Hello, i recently placed several orders, taking advantage o the vibrouge
sale. Now I see my last order is “pending.” If there is any “suspicion”
due to too many recent orders, please rest assured it’s...
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Re: Order is pending
Hi, @DumpTrump. Quote from the Sephora basket page: "Due to high volume,
your order might experience up to 7 business days delay. 2 Day, 1 Day
and Flash Shipping will not be affected." I think your or...
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Rewards notification
Do any of y’all get a notification when a new reward is about to drop?
I’d personally love to add myself to that list.
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MISSING ITEM
Missing my Philosophy overnight recharging and called customer several
times no one answer !!!!! Can anybody help me?
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Re: MISSING ITEM
Hi @pitchou, I'll be sending you a private message shortly to assist. 🙂
Best Regards, ❤️ Raquel
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Re: MISSING ITEM
cancel and re orderpitchou wrote:Missing my Philosophy overnight
recharging and called customer several times no one answer !!!!! Can
anybody help me?
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Free Bag of Cheer
How can I choose the BAGOFCHEER if I have my order of more than 45
dollars and I made an account?
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Re: Free Bag of Cheer
When you go to checkout there will be a place for a promotion code at
the bottom of the page. Type "BAGOFCHEER" and hit apply, you will then
be able to select 1 of 3 bags they are offering. Hope this helps!
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Re: Free Bag of Cheer
Hi @Anonymous, You will be able to add active promotion codes during
checkout! I apologize that all of the 2017 Holiday Sample bags are out
of stock at this time. - Laurie
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Re: Free Bag of Cheer
its letting me add the bag of cheer promo code....they must be back in
stock?
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Re: Free Bag of Cheer
Hi @danap1973, I apologize for any confusion! There are three bags from
the promotion code "BAGOFCHEER" currently available on our US site!
You're allowed to apply one promotion code per order. Please...
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Can a return disqualify me from rouge?
I made an order on 11/3/2017 which qualified me for rouge until
12/31/2018, however, two of the items came broken so I have to go and
return them. Will the return disqualify me from rouge? I just wanted to
check to be sure. Thank you!
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Re: Can a return disqualify me from rouge?
Hi @Anonymous, Once you qualify for Rouge status, you're able to keep
that status until the calendar year rolls over. I'm so sorry to hear two
of your items were damaged from your order. If you haven'...
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check out
im having trouble with the checkout button it will not let me check out
it load and loads !! and it brings me back to my cart "/
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Re: check out
Hi @yamiboo, I'm sorry to hear about this! I recommend clearing the
cache and cookies on your browser history. Changing your web browser to
Google Chrome or Mozilla Firefox helps as well. I hope this ...
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Order hasn’t shipped after a week
I placed an order on Nov 4. It’s been confirmed and my credit card was
charged. 5 days/4 business days later, no shipment email. My friends who
ordered a day before already got their packages. I calle...
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RE: Order hasn’t shipped after a week
I️ placed an order Friday November 3rd and still nothing...
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Re: RE: Order hasn’t shipped after a week
Hi @mrsangie, I'm so sorry about the delays we're currently
experiencing. Due to the high volume of orders during our Holiday Bonus
promotion, we are currently experiencing order delays on all of our ...
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