Order hasn’t shipped after a week

[Anonymous]

I placed an order on Nov 4. It’s been confirmed and my credit card was charged. 5 days/4 business days later, no shipment email. My friends who ordered a day before already got their packages. I called customer service TWICE. The first time they said they placed a request to rush the shipment and it’ll be shipped within 24 hours. 24 hours later, nothing. Called again and this time, they don’t even see the rush request and told me to wait. Waiting hasn’t really been working out. How can I cancel my order?

[mrsangie]

I️ placed an order Friday November 3rd and still nothing...

[RaquelBT]

Hi @mrsangie,

I'm so sorry about the delays we're currently experiencing. Due to the high volume of orders during our Holiday Bonus promotion, we are currently experiencing order delays on all of our orders. At this time we do not have an exact ETA, and once your order ships, you will be notified via email. Thank for your patience and I apologize for any inconvenience. If you have any questions, please feel free to private message me so I can assist. 🙂

Best Regards,

❤️ Raquel

[Anonymous]

Mine just shipped this morning! I would try calling customer service just in case. Hope you get your order soon!