Can a return disqualify me from rouge?

[Anonymous]

I made an order on 11/3/2017 which qualified me for rouge until 12/31/2018, however, two of the items came broken so I have to go and return them. Will the return disqualify me from rouge? I just wanted to check to be sure. Thank you!

[RaquelBT]

Hi @Anonymous,

Once you qualify for Rouge status, you're able to keep that status until the calendar year rolls over. I'm so sorry to hear two of your items were damaged from your order. If you haven't been assisted yet, please feel free to send me a private message. Thank you! 🙂

Best Regards,

❤️ Raquel