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201,187 Posts
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Re: I got a unsuccessful authorization, why?
Hi @RebeccaGemini@Anonymous, I'm sorry to hear about this experience! If
you would like assistance, please send me a PM with your registered
email address/order number, or contact us at 1-877-SEPHORA. Bisous, Sian
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Re: I got a unsuccessful authorization, why?
Thank you for reaching out, but how can I PM you if your profile page
says : Page not foundThe page you are trying to access was not found.
Please check your URL for typos and try again.
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Re: I got a unsuccessful authorization, why?
Hi, I have the same problem as you... This is my first time buying
online and this happened. I wanted to have it for a special occasion in
December, if it takes too much time then I will get a reimbursement and
buy from elsewhere:(
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Eyebrow problems
So I have been using benefit eyebrows pencil in light brown. At first I
loved it but now idk what even say about it, I feel like it is too light
tbh. How do I know what color I am suppose to buy? And what is the way
to get the perfect brows.
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YSL
which product is best to use with touche eclat foundation, blur
perfector or highlighting powder
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order in progress
order in progress since nov 10. Am i getting my stuff or not? Some
friends bought the same day and their orders have already shipped. I am
in panic now. I have always ordered and all came really fast. Help
anyone
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free samples
i recently purchased something from sephora and before paying they ask
for three samples. I clicked the origins face wash because i have been
wanting to try it and two other ones but apparently i got ...
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Shipped to the wrong address, but delivered to the middle of nowhere?
I ordered a package to the wrong address, writing "street" instead of
"ave." I didn't realize till it was already delivered. The order was
said to be "delivered" and "left at the front door." When I w...
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Re: Shipped to the wrong address, but delivered to the middle of nowhere?
Hi @EricaJS, Sorry for the trouble! I'm experiencing technical
difficulties right now. If you are able to, please send me a private
message with your order number. If not, please give us a call at, 1-...
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Re: Shipped to the wrong address, but delivered to the middle of nowhere?
Hey @MaliBT, Thank you for your reply! How can I private message you?
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Re: Shipped to the wrong address, but delivered to the middle of nowhere?
I sent an email to [email protected].
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Re: Shipped to the wrong address, but delivered to the middle of nowhere?
@EricaJS, Email won't work. Please go to my profile page by clicking on
name and click send private message. If you are not able to, please give
us a call. 🙂 -Mali
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confused
Has anyone ever placed an order and the item is there, then when looking
at order details it says out of stock? but if i go back on the website
its still in stock. It just doesn’t make sense because I...
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Re: confused
Hi @alessiab123, For further clarification, was an item missing from
your order? If so, please send me a private message since I am currently
unable to due to technical difficulties. If you are just w...
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Re: confused
Hey,I don't know how clear I was within the post but basically I had
purchased the item. The fee was posted to my credit card, taken back,
and then recharged. Everything seemed to have gone through no...
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My gift card balance is wrong (missing!)
Yesterday I tried to place an order online, but after clicking check
out, the item was sold out, so I could not continue to place my order.
However, the gift card I tried to use was charged. I didn't ...
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Re: My gift card balance is wrong (missing!)
Sorry to hear about this @Blue426, Please call us at 1-877-SEPHORA so
that a Beauty Advisor can assist you with this! Thank you, Sian
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Can I change my shipping address via e-mail or on-line?
Hi. I've got an automatic replying on my e-mail for this question. And
it gave me an official number. But I'm afraid I have some problem with
my phone for call. So can I change my shipping address via...
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Re: Can I change my shipping address via e-mail or on-line?
Hi @Anonymous, We are not able to modify or cancel orders once placed.
Once your order ships please send a Mod a private message with your
order number and correct address. Or, please give us a call for
assistance. Thanks! 🙂 Best, Mali
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Empty Package
I ordered the urban decay spray and the belif hydration set, when I got
my package there was only a bunch of paper and samples inside it! Is
this normal for Sephora?
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1 Reply
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Re: Empty Package
Hi @Anonymous, Sorry to hear about this! I can look into this for you
but I am experiencing technical difficulties. If you are able to, please
send me a private message with this message and order num...
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questions about the nov play box
I am missing an item from my November box, I see that it’s in the list
of stuff I was supposed to get. But unfortunately it’s not there how can
I fix this? I am missing the Marc Jacobs mascara
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Re: questions about the nov play box
Hi @kalitaa, So sorry to see that! Please give us a call at
1-877-SEPHORA so we can best assist you. Thanks!
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Package going to wrong address
Help! I made an order on the weekend and immediately realized it’s being
shipped to the wrong address. I emailed support and heard nothing back.
Two days later I received an email stating that the pac...
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Re: Package going to wrong address
Hi @KBodnar, My apologies for the delay in getting to your post! Due to
our current promotion, we have been experiencing a very high volume and
I apologize for the wait. To clarify, once an order has ...
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Re: Package going to wrong address
Okay, so I just wanted to post an update on this matter. After three
days I finally managed to get a hold of someone at customer support who
told me, much to my chagrin, that they couldn't do ANYTHING...
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RE: Re: Package going to wrong address
I had a similar issue but that was because the billing address on the
card i was being charged for was different than the shipping address! I
had to call my bank and get it changed for them to have it delievered to
my new address!
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BOX EMPTY???
HiI want notice my order # arrive inside the box totally emptyAny
productsJust the papers and plasticIm really worry about thisAlways buy
from Sephora but this never happened.Please check to me whats
happened.Thank You so much
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Re: BOX EMPTY???
Hi @Jacqueyu, Sorry to see this! I'm experiencing technical
difficulties. Can you send me a private message with your order number
so I can look into this for you? Best, Mali
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Wrong sample bag
I received the wrong sample bag (promotion "bagofcheer") in my order. I
ordered Prep for the Holiday Card, but received Find Your Chill, most of
which I can't use due to my sensitive skin. Is the bag ...
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Re: Wrong sample bag
Hi @tastelikewater, I'm so sorry to hear this. Can you please private
message me your order number so I can assist? Thank you! 🙂 Best
Regards, ❤️ Raquel
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Re: Wrong sample bag
Hi Raquel,Thanks for responding! When I click on your username to PM you
I'm taken to "Page not found," but I'll try again in a bit.
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ROUGE and can't use my 20% Code
Everytime I go to apply 20FORVIB it says I need to be logged into a VIB
account. I have checked, double checked, logged out and back in, no
dice. I am trying to order the Clarisonic Mia2xBoscia set. Not seeing
anything about exclusions. Help?
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Re: THANK YOU!
@princessblue27 is correct! Let us know if you need further assistance
@Anonymous. -Mali
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