I got a unsuccessful authorization, why?

[RebeccaGemini]

I had an order few days ago in rouge 80. And I don’t know why it’s unsuccessful authorization? Does it mean I have to buy again? But I will not have the discount anymore

[SianBT]

Hi @RebeccaGemini@Anonymous, 

I'm sorry to hear about this experience! If you would like assistance, please send me a PM with your registered email address/order number, or contact us at 1-877-SEPHORA. 

Bisous, 

Sian

[Anonymous]

Thank you for reaching out, but how can I PM you if your profile page says : 

Page not found

The page you are trying to access was not found. Please check your URL for typos and try again.

[Anonymous]

Hi, I have the same problem as you... This is my first time buying online and this happened. I wanted to have it for a special occasion in December, if it takes too much time then I will get a reimbursement and buy from elsewhere:(