confused

[alessiab123]

Has anyone ever placed an order and the item is there, then when looking at order details it says out of stock? but if i go back on the website its still in stock. It just doesn’t make sense because I process my order on the computer and then after I looked at my details it said out of stock and that the points did not go on my beauty insider card but then when I look on the app it says that I have the points and that it is still in stock. Like even if I go look at the item now it says it is still there so I’m confused someone else told me that it just may be gone and the have not updated the stock so it thinks it’s there when it isn’t but if I still go look at the item it is there so it’s just confusing and frustrating

[MaliBT]

Hi @alessiab123, 

For further clarification, was an item missing from your order? If so, please send me a private message since I am currently unable to due to technical difficulties. If you are just wondering about items on your order invoice, if they are on your order invoice then you should be receiving them and the paid for items will reflect in your Beauty Bank as the subtotal on the order. Also, we only charge you once and when your order ships. Hope this helps to clarify! 🙂

Best,

Mali

[alessiab123]

Hey,

I don't know how clear I was within the post but basically I had purchased the item. The fee was posted to my credit card, taken back, and then recharged. Everything seemed to have gone through normally. After that, I decided to look at the order details and it suddenly stated the item was out of stock. This is when I became worried as I have heard stories where they will refund you if the item is no longer there. But, then I decided to go to the item on the website, and was still able to add it to my basket as normal, but if it was actually out of stock, all you would be able to do is add it to loves/ get emailed when it is back. So now I am simply just hoping I recieve the item as it was the only thing I purchased at the time. I dont know if that helps you understand the situation better.