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200,644 Posts
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Re: Horrible in store experience
Hi @coffeeandcateye, Sorry to hear about this! I'll send you a private
message to assist you. Thank you, Mali
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I have seen nothing good about in store employees, idk wh...
I have seen nothing good about in store employees, idk what's going on
with this world anymore but if you choose to work in customer service,
maybe, they should know what customer service means! why d...
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Charged for a purchase I did not make
There seems to be a problem at Sephora because I have been charged for
an order yesterday that I did not place. I have tried contacting
customer service, but to no avail. This is very disappointing.
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Re: Charged for a purchase I did not make
Hi @confused00, I'm so sorry to hear about this! Please try giving us a
call at 1-877-737-4672 so that one of our representatives can look into
this right away for you. If you're unable to get in touc...
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Goodbye Sephora
I have shopped with Sephora for years and I've noticed changes in
Sephora and how they conduct themselves as a company. Shipping delays,
online customer service problems (I mean, when was the last tim...
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1 Reply
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Re: Goodbye Sephora
i need to know where can i shop online too, give me suggestions cause
sephora is over for me too.
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Shipping
HI there, I placed an order of over $50 on the 5th of November, which
means it should include 3 day shipping...I know it's only Mon-Fri but
the order has yet to ship and still says "pending"!!! Not even shipped
yet!! I'm VERY confused and upset.
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Re: Shipping
Same thing happened to me. I placed a large order on November 10 and was
supposed to have flash shipping but it still hasn't come.
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Re: Shipping
Hi I also have 2 day flash shipping that I paid for. I put in an order
on 11/13 and it has yet to be processed.. I got an email stating it was
delayed but no new date has been provided.
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Re: Shipping
You should not have to wait that long for your order to be filled! Very
disappointing!
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Re: Shipping
If you open the basket tab, then you will be able to see, "Due to high
volume, your order might experience up to 7 business days delay. 2 Day,
1 Day and Flash Shipping will not be affected." This mean...
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Re: Shipping
This is still a rediculous amount of time to be waiting for orders just
to be filled!! Especially from Sephora!! Very disappointing to say the
least!
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Undo a return
Hi,I returned the Fenty Trophy Wife Highlighter a few days ago. I
realized I want it back. Is there anyway I can undo the return. The item
was purchased online, but returned in store. Will I have to buy a new
one or can I have the old one?
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Order still in process
The order that I placed on 11th Nov is still in process. How long will
it take since I will be leaving the country on 28th Nov? Those are gifts
for my relatives
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Re: Order still in process
Same! I ordered on the 12th, and I still haven’t gotten a shipping
email... it’s still pending! Sephora is a company, and they should know
how to quickly process and package orders when a lot of order...
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1 Reply
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Re: Order still in process
I ordered the same day and its STILL processing they haven't even taken
the money out of my account yet 😞
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Order Still In Progress??
No help from customer service on phone or email. About to cancel my
order that i placed november 11th. Very unproffessional when ulta had
theirs right on time during their sale i would like some type of
feedback. I even emailed them!!
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Products out of stock & Order Pending
I made an online purchase on 11/13 during the sale and I know there is a
massive delay in orders being shipped, but the charge to my card has
been removed from my account and my order still says “in p...
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Re: RE: Products out of stock & Order Pending
Have you gotten any updates? Today marks a full week since I placed my
order and I'm hoping it'll ship soon...
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Re: Transferring points
Hi @Anonymous I will send you a private message to provide further
assistance. Thanks! Regards, Penelope
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Shipping
I️ ordered products last week and only half has shipped. Which isn't a
big deal. I️ have flash 2 day shipping and it says my first package
won't be here till the 27th... so a week from now. A red box ...
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Broken palette replacement?
I received my Huda Obsessions smoky palette and at least one of the
shadows was complete shattered everywhere. Is it possible to get a
replacement?! How do I go about doing that if I ordered online? I...
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I received an email this morning 11/20/17 that the Tom Ford Orchid Soleil lip color is back in stock for Rouges..
When I clicked on the Buy Now box, it brought me to Sephora's website
but said product not available, not Out of Stock. What does this mean?
Will the product be available later today or when? I assume...
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missing one item
Hi, My Order Number: 7812804962. I finally received my VIBR SALE
package. But here are one missing item "Superstars Everyday Must Haves"
I never received , I sent the e-mail to customer service, but no one
replied. Please help to check it ASAP.
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Lost Package -- No help!
My package was lost days ago by the shipper--it even says "lost by
LaserShip" in the tracking info. And nobody has reached out to inform me
or responded to my requests for help. This package had over $400 worth
of products!
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Tarte
Hello - I signed up to be notified when the new Tarte Park Ave Princess
Chisel Palette. It’s now not on the website any longer. Will Sephora be
selling this product?
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Pending order status
Hey, i placed an order a week ago and the status of my order still says
IN PROGRESS, just want to know how much longer is it going to be till it
gets shipped!
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Order cancelled
Something went wrong while my payment was processing and my order was
cancelled even though the money was taken out of my account??? I keep
getting automated responses and I’m so angry now I’ve never ...
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Items that are sold out during the Rouge/VIB sale?
Hi,I have been shopping at Sephora for a while now. Most of my beauty
products are purchased at Sephora. Recently I just made couple purchases
during the 20% Rouge promotion. Most of the products were...
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Re: Items that are sold out during the Rouge/VIB sale?
@caheobong, You are right. I stayed up till end of sale and refreshed
the tabs of OOS items and they were back in stock including the items I
was waiting for to get back into stock! Sephora was limiti...
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Hello 😊
😊 I have a question my birthday was on 11 on this month and I didn't
get my birthday gift from you guys ☹️ I'm play suscripción 🤔
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RE: Hello 😊
You need to with go pick it up at a store, or get it shipped to you with
an online order- I don’t think the play subscription delivery counts as
a shipment.
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Cover FX Setting & Blotting Powders
what is the difference between the Cover FX Setting Powder and Blotting
Powder? Thank you!
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