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200,683 Posts
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Unable to place an online order
Hi! As of recently, I’ve been unable to place any online orders, they
all have been cancelled. Could someone please pm me about this. Thank
you!
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Re: Unable to place an online order
Hi @moeboricua, I am sorry to hear this! I will send you a PM to assist
you further with your order cancellation. Best, -Zakiya
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Expected delivery date passed
I just received tracking on an order and my delivery date is expected
for November 16th which has already passed. Can someone look into this?
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Missing Sample
This is my first time ordering online from Sephora and when I received
my order they had completely forgotten the fresh serum sample. I was
given great recommendations to try it, but i didnt want to b...
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Re: Missing Sample
Hi @kacee31, I am sorry to hear this! I will send you a PM so that I can
assist you further with this. Best, Zakiya
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out of stock, and pending for 6 days
Hi, I ordered on 14th November, when there was a 20% discount event. It
showed pending for 6 days so far. I searched for pending at it says it
could be take up to 6 business days so I waited. But now,...
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RE: out of stock, and pending for 6 days
I have a product in my order do the same thing. Is it now gone from my
order completely???
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Wrong Shipping Address
I just placed my order and I realized that I inputed the wrong shipping
address. I was wondering how i change it to the correct shipping
address. I've tried calling customer service many times, but the lines
were busy.
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Re: Wrong Shipping Address
Hi @maggiechenn, I am sorry to hear this! I will send you a PM to
further assist you. Best, Zakiya
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Order Not Shipped
I’m looking for my order. It has been a week since I placed the order
and it has not shipped out yet. I’m wondering when my order will ship.
Thanks
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Re: Order Not Shipped
Hi @abby61693, I am sorry to hear this! I will send you a private
message so that I can assist you further. -Zakiya
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My package hasn't been shipped yet
Okay so I order my stuff on November 12 and it still hasn't been
shipped. It's already November 20 and still nothing has happened. It
said it would take around 5 days to ship because of "high volume",...
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My package still hasn't been shipped. I'm genuinely angry about this.
Okay so I order my stuff on November 12 and it still hasn't been
shipped. It's already November 20 and still nothing has happened. It
said it would take around 5 days to ship because of "high volume",...
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Sephora censoring reviews?
I'm trying to leave a 1 star review for a product that I truly hate. I
have tried on my phone on the app and on the mobile site, and on a
computer on the site. Every single time I get the message 'Som...
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Re: Sephora censoring reviews?
Hi @CeciChickadee, I'm so sorry for the trouble you're having submitting
your review and I apologize for the delayed response! If you're still
unable to submit your 1 star review, please send me a pri...
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1 Reply
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Free VIB Makeover Terms
Hi there, I became a VIB several months ago and booked a makeover for 1
month from today. But I just read the terms and conditions of the VIB
membership and it says that the free makeover must be book...
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Re: Free VIB Makeover Terms
Hi @FivebyFive, We do recommend booking your makeover appointment within
90 days of unlocking VIB status. However, if you book it after the 90
days, most of our Sephora stores will be able to honor th...
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Beauty Insider Card not Linking
I've had a Sephora beauty insider card for a long time and when I tried
making an online account all I did was open another account. I just want
to combine the two accounts but can figure it out. Does anybody know how
to link them? Thanks.
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1 Reply
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Re: Beauty Insider Card not Linking
Hi @Estefaniii, I'll be happy to assist you with this! I'll send you a
PM now. Always, Danee
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Beauty Insider Card Help
I've had a beauty insider card for years now but always shop in the
store. I created an account online yesterday and I'm wondering how I can
link my card so it reflects the points I've already earned.
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Re: Beauty Insider Card Help
How do I link my card to my account? I got the card at a store, but it
still says I have no points?
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Re: Beauty Insider Card Help
Hi @Anonymous, I'll be happy to link your accounts together for you! I'm
going to send you a PM shortly. Always, Danee
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Re: Beauty Insider Card Help
I was hoping my original request to have my accounts linked could be
taken care of. I replied to the email that was sent to me (twice) and
nothing has happened with it. Thanks
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Re: Beauty Insider Card Help
Hi @Mel0323, I'm very sorry that you have not yet been assisted with
having your Beauty Insider card linked to your online account. I can
certainly assist with this. I'll send you a private message sh...
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I had to call the Sephora number and have them combine ac...
I had to call the Sephora number and have them combine accounts.
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Out of Stock after order placed
Hello, I found out that some of products are out of stocks after order
placed. Will those products be removed from my order and products that
available will be shipped? I haven't got any email notific...
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Re: Out of Stock after order placed
Hi @Irene54, I'll be happy to look into this for you! I'm going to send
you a PM in just a moment. Always, Danee
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I didn't receive any of my 3 samples I selected on my most recent purchase .How come ?I am always exited to try new items ! \nThanks Mollie
Why didn't I receive my samples ?
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Order not delivered
Can you help look into these two orders for me? I have 2 day shipping
and ordered on 11/4 and 11/5 but have not received them. THanks. # #
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Re: Order not delivered
Hi @Anonymous, I'm so sorry to hear you haven't received these orders!
I'm going to send you a PM to assist you further. Always, Danee
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Horrible in store experience
Just got home from the rouge sale and the service was horrible from the
rude cashier, who was not aware of the sales promo stating that a friend
or family member could also use the discount/ receive a...
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RE: Horrible in store experience
My mom had a really bad experience in Calgary Chinook Too when she went
for the first day of the first day of the sale! She was doing me a huge
favour while I was out of town on the first day of the s...
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Re: RE: Horrible in store experience
You should definitely go back in and show them where they were wrong.
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I went to Yorkdale also and walked out they were so rude....
I went to Yorkdale also and walked out they were so rude. I was in
Toronto visiting a friend..I ended up leaving and driving back to the
west end and doing my shopping elsewhere.
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Re: Horrible in store experience
Hi @coffeeandcateye, Sorry to hear about this! I'll send you a private
message to assist you. Thank you, Mali
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